Junior Executive - Customer Support Department

As a Customer Support Executive at MYBYK (Greenpedia Bike Share Pvt Ltd), you will be responsible for delivering great customer experiences and contributing to our mission of making cities greener, healthier, and more connected. **Key Responsibilities:** - Resolve customer queries via chat with accuracy and empathy - Make outbound calls for service follow-up, customer engagement, and retention - Manage backend requests and technical escalations - Handle customer queries from email and social media platforms - Log interactions, maintain proper documentation, and ensure timely follow-ups - Identify process gaps, share insights, and suggest improvements for better customer experience - Collaborate with team members and escalate complex issues when needed - Meet key performance metrics including response time, resolution rate, and customer satisfaction **Qualifications Required:** - Minimum 12th Pass with good English communication skills - Customer-first mindset with a problem-solving attitude - Comfortable with multitasking & flexible 6-day shifts At MYBYK, you will have the opportunity to be part of a fast-growing, impact-driven mobility startup. You will work with a passionate and collaborative team and have opportunities for career growth and skill development. If you are passionate about delivering exceptional customer service and want to contribute to a meaningful mission, send your resume to connect@mybyk.in and join us at MYBYK! As a Customer Support Executive at MYBYK (Greenpedia Bike Share Pvt Ltd), you will be responsible for delivering great customer experiences and contributing to our mission of making cities greener, healthier, and more connected. **Key Responsibilities:** - Resolve customer queries via chat with accuracy and empathy - Make outbound calls for service follow-up, customer engagement, and retention - Manage backend requests and technical escalations - Handle customer queries from email and social media platforms - Log interactions, maintain proper documentation, and ensure timely follow-ups - Identify process gaps, share insights, and suggest improvements for better customer experience - Collaborate with team members and escalate complex issues when needed - Meet key performance metrics including response time, resolution rate, and customer satisfaction **Qualifications Required:** - Minimum 12th Pass with good English communication skills - Customer-first mindset with a problem-solving attitude - Comfortable with multitasking & flexible 6-day shifts At MYBYK, you will have the opportunity to be part of a fast-growing, impact-driven mobility startup. You will work with a passionate and collaborative team and have opportunities for career growth and skill development. If you are passionate about delivering exceptional customer service and want to contribute to a meaningful mission, send your resume to connect@mybyk.in and join us at MYBYK!