Junior Customer Support Executive

Brothers Innovation

Location: Ulwe, Navi Mumbai

Employment Type: Full-Time

Fomo Store

About Fomo Store

Fomo Store is a fast-growing eCommerce brand focused on delivering trendy and high-demand products directly to our customers’ doorsteps. We're passionate about providing top-notch service and ensuring every customer enjoys a seamless shopping experience.

Key Responsibilities

• Order Confirmation (COD Orders): Make prompt confirmation calls to customers who place Cash-on-Delivery (COD) orders. Verify order details and address accuracy.
• Customer Support (Chats & Queries): Handle incoming customer queries via live chat, email, or messaging platforms. Provide timely and accurate responses to questions related to products, orders, and returns.
• Internal Coordination: Work closely with the production/logistics team to check and update order delivery status. Share regular updates with customers as needed.
• Delivery Manifesting: Generate and share delivery slips and manifests for confirmed orders with the production team. Ensure all relevant details are accurately documented.
• Returns & Refund Handling: Assist customers with refund or return requests. Coordinate with the production/logistics team to ensure smooth processing of returns and timely refunds.

Skills & Qualifications

Education: Minimum 12th pass; graduate preferred.

Experience: Fresher or 0–1 year in customer service preferred.

• Excellent verbal and written communication (English & Hindi preferred).
• Basic knowledge of MS Excel, Google Sheets, and email tools.
• Strong coordination and follow-up skills.
• Customer-first attitude and problem-solving mindset.
• Ecommerce Support Experience:
  Familiarity with order tracking, returns & refunds process, handling customer queries via chat, email, and phone, and resolving escalations in an online retail environment.

How to Apply

Send your resume to jobs@fomostore.in with the subject line: Application for Junior Customer Support – Fomo Store.