Junior Customer Support Executive

In this challenging position as Customer Support Executive, you will be managing the customer support activities (mainly email, call and chat support) for a fast-growing European Digital Services Company.

Responsibilities and Duties

• To provide email, call and chat support for international customers.
• Take part in daily stand-up meetings.
• Utilise and build FAQs, Solution Guides, and Knowledge Base.
• Maintain up-to-date and accurate process documentation. Compile requirements for IT for new developments.
• Support requests from senior management.

Required Experience, Skills and Qualifications

• Experience in a Customer Service environment.
• Should have adequate knowledge of MS Excel or Google Sheets.
• Fluency in English is a must. Additional language is an advantage.
• Effective written and verbal communication.
• Self-driven and goal-oriented + strong organizational talent.
• A positive can-do attitude and a willingness to collaborate with international teams.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Coimbatore, Tamil Nadu (Required)

Work Location: In person