About Us At Helixo, our core focus is " Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction" We empower over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over $120M+ in additional revenue. With 2000+ five-star reviews and recognition from Shopify, we’re on a journey to empower e-commerce merchants worldwide. Join us and become part of this exciting revolution! Position: Junior Customer Support Executive We’re looking for a Junior Customer Support Executive to join our team and be the first friendly face our customers interact with. This is an entry-level role, perfect for freshers who are eager to learn and grow in the world of customer support. You’ll help resolve customer queries, build trust, and support their success while gaining hands-on experience in a fast-moving e-commerce environment. This role is likely not for you if you're seeking to just complete tasks without a strong drive for proactive problem-solving, taking full ownership of your work, and a genuine commitment to continuous learning and high-quality results. What's Exciting: A great culture with 100% ownership, 100% freedom, and the opportunity to connect directly with the teams behind your favorite brands , making a real impact on their success. 🎉 What You’ll Do Provide friendly and helpful support to customers via email, chat, and calls. Understand customer issues and offer clear, effective solutions with empathy. Escalate critical issues to the appropriate team when needed. Work closely with internal teams to deliver a smooth customer experience. Share ideas and feedback to help improve our support process. Guide customers in using Helixo apps to grow their e-commerce businesses. Help identify common customer pain points and share insights for improvement. What We’re Looking For We’re looking for freshers or early-career professionals (0–1 year of experience) who are eager to grow in a customer-facing role. Preferred Educational Background: BCA, MCA, B.Tech in Computer Science, B.Sc or M.Sc in Computer Science Key Qualities & Skills: Strong communication skills in English (both spoken and written) A tech-savvy mindset with the ability to learn tools quickly A positive, customer-first attitude Good problem-solving and critical thinking abilities Organized, detail-oriented, and adaptable to a fast-paced environment Interest or basic understanding of e-commerce (Shopify experience is a plus) Bonus Points EExperience with Shopify or similar e-commerce platforms Familiarity with customer support tools like Crisp Chat, Intercom, or Freshchat Basic knowledge of HTML/CSS or a general interest in technical problem-solving Why Join Helixo? Impactful Work: Be part of building innovative tools that empower thousands of merchants globally. Fast Growth: Join a rapidly scaling startup with room to grow your career. Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies. Competitive Pay: A package that matches your skills and contributions. Learning Opportunities: Work alongside a passionate team and level up your skills every day. How to Apply Think you’re the right fit? We’d love to hear from you! Email your resume and a short note explaining "why you're a great fit" for this role to join@helixo.co with the subject line: "LinkedIn Refer – Junior Customer Support Advocate". Footnote Feeling uninspired by your current role? Ready to tackle challenges and grow with a fast-moving company? Join Helixo -- we’re building something extraordinary, and we need passionate minds like yours! Let’s grow together!