In this challenging position as Customer Support Executive, you will be managing the customer support activities (mainly email, call and chat support) for a fast-growing European Digital Services Company. Responsibilities and Duties To provide email, call and chat support for international customers. Take part in daily stand-up meetings. Utilise and build FAQs, Solution Guides, and Knowledge Base. Maintain up-to-date and accurate process documentation. Compile requirements for IT for new developments. Support requests from senior management. Required Experience, Skills and Qualifications Experience in a Customer Service environment. Should have adequate knowledge of MS Excel or Google Sheets. Fluency in English is a must. Additional language is an advantage. Effective written and verbal communication. Self-driven and goal-oriented + strong organizational talent. A positive can-do attitude and a willingness to collaborate with international teams. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Leave encashment Paid time off Education: Bachelor's (Preferred) Language: English (Preferred) Location: Coimbatore, Tamil Nadu (Required) Work Location: In person
Job Summary In this challenging position as Customer Support Executive, you will be managing the customer support activities (mainly email, call and chat support) for a fast-growing European Digital Services Company. Responsibilities and Duties To provide email, call and chat support for international customers. Take part in daily stand-up meetings. Utilise and build FAQs, Solution Guides, and Knowledge Base. Maintain up-to-date and accurate process documentation. Compile requirements for IT for new developments. Support requests from senior management. Required Experience, Skills and Qualifications Experience in a Customer Service environment. Should have adequate knowledge of MS Excel or Google Sheets. Minimum of 3 years of professional experience for senior role (preferably international support) Fluency in English is a must. Additional language is an advantage. Effective written and verbal communication. Self-driven and goal-oriented + strong organizational talent. A positive can-do attitude and a willingness to collaborate with international teams. Benefits · Leave encashment · Non-sales role · Performance-related bonus · Professional training for Personal Development Mentoring by Senior Management · Open and flexible working atmosphere · Above market-average paid holidays Job Type: Full Time Salary: From ₹15,000.00 - ₹30,000.00 per month Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid time off Education: Bachelor's (Preferred) Experience: Customer support: 2 years (Required) Shift availability: Day Shift (Preferred) Work Location: In person
In this challenging position as Customer Support Executive, you will be managing the customer support activities (mainly email, call and chat support) for a fast-growing European Digital Services Company. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Leave encashment Paid time off Education: Bachelor's (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person