Junior Customer Support Executive

As a WordPress Support Executive, your role involves providing exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring a positive customer experience. This is a great opportunity for fresh graduates to kickstart their careers in a supportive and professional environment. Key Responsibilities: - Respond promptly to customer inquiries via email and live chat. - Provide accurate, valid, and complete information using the appropriate methods and tools. - Resolve customer complaints by offering suitable solutions within specified time limits. - Follow up with customers to ensure their issues are resolved and maintain a high level of satisfaction. - Collaborate with internal departments to address complex issues effectively. - Adhere to communication procedures, guidelines, and policies. - Go the extra mile to engage customers and enhance their satisfaction. Qualifications Required: - Fresh graduate with a degree in BCA, BSC-IT, BE Computer, or related fields. - Minimum 6 months of experience. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and quick thinking. - Proficiency in multitasking, prioritization, and time management. - Positive attitude, strong work ethic, and ability to work both independently and in a team. - Candidate must be from Gujarat. (Note: No additional details of the company were mentioned in the job description.),