Jr. Business Analyst

What You’ll Be Doing

• Manage own productivity
• Help in conversion ratio improvement
• Supporting presales team and develop understanding of sitemaps, information architecture, and wireframes and consumer-driven end-user functionality and ensure a positive user experience.
• Write conceptual requirements into functional and non-functional implementation notes in precise and comprehensible manners
• Prepare documents for the projects such as BRD, Mindmap, SOW, Wireframes, Use Cases, integration guide, and implementation guide
• Understanding, platforms and upgrading skills and certification
  

What We’d Love To See

• Minimum 2 years of experience as a Business Analyst along with experience in the eCommerce domain.
• A passion for helping customers and understanding their business needs.
• Strong communication skills to confidently engage with customers via Chat, Email, and Calls.
• A proactive approach to guide customers in selecting suitable Magento 2 extensions or software solutions.
• Ability to provide onboarding support, including installation guidance and usage assistance.
• Skill in coordinating with internal development teams to address and resolve customer issues effectively.
  

It’d Be Great If You Had

• Prior experience in Magento 2 ecosystem or eCommerce solutions.
• Familiarity with basic troubleshooting and customer success processes.
• Knowledge of product enablement workflows, including updates, patches, and issue resolution.
• Experience working in a cross-functional team environment involving developers and support staff.
• An understanding of how to ensure smooth implementation and long-term product usage success.