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5.0 years
0 Lacs
Tiruppur, Tamil Nadu, India
On-site
Job Description: We are looking for an experienced Control Panel Design Engineer to join our team. The ideal candidate should have a strong background in electrical design, excellent leadership skills, and hands-on experience in both design and production coordination of control panels. Key Responsibilities: Design control panels in 2D and 3D using AutoCAD / ETAP. Select appropriate components for control panels based on project requirements. Prepare and review detailed control wiring and power wiring diagrams. Lead the design team and ensure high-quality output and timely delivery. Coordinate with clients for technical discussions and issue resolutions. Take responsibility for identifying and rectifying design-related issues. Oversee the production process to ensure accurate implementation of designs. Maintain design documentation and support project execution teams. Requirements: Proficiency in AutoCAD and ETAP . Strong knowledge of control panel components and selection criteria. Excellent experience in control panel design (2D and 3D). Thorough understanding of control and power wiring design . Strong leadership and team management skills. Problem-solving attitude and ability to coordinate effectively with clients and production teams. Minimum 5 years of relevant experience in control panel design and engineering.
Posted 1 month ago
0 years
0 Lacs
Tiruppur, Tamil Nadu, India
On-site
Role Description This is an internship role for a Software Programmer. The Software Programmer will be responsible for day-to-day tasks including back-end web development, software development, and programming. The intern will collaborate with the development team, write and test code, fix bugs, and assist in the development and maintenance of software applications. This is an on-site role located in Tiruppur. Qualifications Background in Computer Science Experience in Back-End Web Development and Software Development Proficiency in Programming and Object-Oriented Programming (OOP) Excellent problem-solving skills Ability to work collaboratively in a team Pursuing a degree in Computer Science or a related field
Posted 1 month ago
0.0 - 31.0 years
1 - 2 Lacs
Tiruppur
On-site
Job Title: Marketing Executives Job Code: 10725 Business Segment: Retail & Project Sales – TMT Bars & Structural Steel Pipes and Tubes Job Location: Tiruppur Objective of Hiring: To support our business expansion in existing and new geographies by appointing marketing and sales professionals who have keen interest to pursue career in marketing and sales in retail construction materials marketing -retail TMT bars steel. Qualifications & Experience: Graduate degree (civil preferred) 1-2 years of experience in marketing and sales, preferably within the construction or building materials sector Age: 22-35 Key Competencies: Strong communication both oral and written- Tamil and English Strong commercial acumen and results orientation Entrepreneurial mindset with a passion for sales and marketing Proven ability to lead, proactive, and grow high-performance teams High levels of integrity, adaptability, and a continuous learning attitude Excellent communication and relationship-building skills Able to make presentation, drafting reports and maintain documentations Key Responsibilities: Promotion of Brand with product details and presentation Brand Promotion and Relationship Engagement- Engineers, Architects, Structural Engineers, etc. Market Penetration and Dealer Management- projects identification and follow-up till closing sales. Sales Execution and Channel Management Reporting and Compliance Customer Relationship Management
Posted 1 month ago
2.0 - 31.0 years
2 - 2 Lacs
Tiruppur
On-site
Key Responsibilities: Coordinate and monitor garment production schedules Analyze and ensure fabric and garment quality throughout the supply chain Oversee fabrication and production processes for timely delivery Liaise with vendors and production teams for sourcing and planning Ensure compliance with customer specifications and quality standards Key Skills Required: Fabrics Knowledge Garment Production Quality Analysis Production Coordination Fabrication Process Understanding
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
tiruppur, tamil nadu
On-site
As a Merchandiser, you will be responsible for planning, developing, and implementing product lines and strategies to align with business objectives and meet customer demands. Your key responsibilities will include creating product concepts, designs, and specifications for product development. Additionally, you will be tasked with sourcing and procuring materials and products by collaborating with suppliers. Analyzing market trends and competition to establish pricing strategies for profitability will be a crucial aspect of your role. You will be expected to manage inventory effectively by monitoring stock levels, replenishment, and distribution processes. Working closely with sales and marketing teams, you will contribute to product promotion initiatives. Staying updated with market trends, consumer behavior, and competitor activities will be essential for trend analysis. This knowledge will enable you to make informed decisions and adapt strategies accordingly. This is a full-time position with benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during day shifts, with a yearly bonus provided. The work location is in person, and the application deadline is 05/04/2025, with an expected start date of 01/04/2025.,
Posted 1 month ago
0.0 - 4.0 years
0 Lacs
tiruppur, tamil nadu
On-site
As an Assistant Merchandiser, your main responsibility will be to learn documentation processes and assist in the follow-up of orders placed with various factories. A good understanding of garments is essential for this role. This is a full-time position that requires you to work during day shifts. In addition to your salary, you will also receive benefits such as cell phone reimbursement and a yearly bonus. Please note that this job is based in-person, and you will be expected to work from the designated work location.,
Posted 1 month ago
2.0 - 6.0 years
0 - 0 Lacs
tiruppur, tamil nadu
On-site
As a Merchandiser with previous experience in a Garment buying house, your main responsibilities will include new product development and coordination with both internal and external customers. It is essential for candidates to have fluent English communication skills in addition to proficiency in regional languages. You should have a minimum of 6 years of experience in Merchandising with reputable buying houses, along with at least 2-3 years of experience in handling trims and merchandise. This is a full-time position with a day shift schedule, based in Tirupur, Tamil Nadu, India. The salary range for this role is between 25,000.00 - 30,000.00 per month, and there is a yearly bonus provided. If you meet these qualifications and are ready to contribute to our team, we look forward to your application.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
tiruppur, tamil nadu
On-site
The role involves reporting to the Senior Merchandiser and includes responsibilities such as sample follow-up and development, fabric sourcing, trims follow-up, tech pack maintenance, and inline inspection. Prior experience in merchandising is preferred. The job types available are full-time or internship with a contract length of 6 months. Benefits include Provident Fund, and the schedule consists of day shift or morning shift. There is also a performance bonus offered. The ideal candidate should have a total work experience of 3 years. The work location is in person.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
tiruppur, tamil nadu
On-site
As a Social Media Marketing Specialist at CASTLE CLOTHING CO in Tiruppur, India, your primary responsibility will be to oversee social media marketing campaigns, develop captivating content for various online platforms, execute digital marketing strategies, and elevate brand communication to resonate with the target audience. You will play a crucial role in enhancing the company's online presence and engaging with customers through innovative social media initiatives. The ideal candidate for this full-time position should possess expertise in social media marketing and content creation, along with a solid background in digital marketing and strategic planning. Your excellent communication skills will be essential in crafting impactful brand messages that resonate with our audience. You should be adept at creating compelling content that drives engagement and reflects current online marketing trends. Previous experience in the apparel industry would be advantageous for this role. A Bachelor's degree in Marketing, Communication, or a related field is preferred to excel in this dynamic position at CASTLE CLOTHING CO. If you are passionate about leveraging social media platforms to enhance brand visibility and drive business growth, we welcome you to join our team and contribute to our commitment to delivering high-quality garments that align with international standards and trends.,
Posted 1 month ago
10.0 - 14.0 years
0 Lacs
tiruppur, tamil nadu
On-site
Urgent Hiring: Warehouse Manager Sabari Distribution Pvt. Ltd. (P&G Distributor) We are looking for a Warehouse Manager to oversee branch operations, including Logistics, Finance, Sales, and other key activities. Location: Tiruppur (Residency is mandatory) Experience: 10+ years Gender: Male candidates only For more details contact 9633255660 Job Type: Full-time Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Performance bonus Yearly bonus Work Location: In person,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
tiruppur, tamil nadu
On-site
TO ATTEND FAULT IN AIRJET LOOM MAINTAIN COMPRESSOR-TIMELY CLEANING NOTE DOWN EB UNIT Job Type: Full-time Schedule: Day shift Fixed shift Yearly bonus Work Location: In person,
Posted 1 month ago
3.0 - 5.0 years
3 - 4 Lacs
Tiruppur
Work from Office
CREATIVE AND DESIGN SKILLS IN BOUTIQUE-RELATED Illustration & Sketching: Fashion designers need to be able to sketch designs, both by hand and digitally, to communicate their ideas effectively. Understanding of Fabrics and Trends: Knowledge of different fabrics, their properties, and how they drape is crucial. Staying abreast of current fashion trends is also important. Colour Theory: A strong understanding of colour combinations and shading is essential for creating visually appealing designs. Draping: Manipulating fabric on a mannequin to create shapes and designs is another essential technique. Communication: Fashion designers need to be able to communicate their ideas to clients and production teams. Customer Service: Providing excellent customer service is essential for building relationships and ensuring client satisfaction. Time Management and Organisation: Fashion design is often fast-paced, so strong time management and organisational skills are crucial. Desired Candidate Profile 0-3 years of experience as a Fashion Designer or related field. B.Sc degree in any specialisation or Diploma in Fashion Designing/Other Designing required. Proficiency in Sketching, Pattern Making, Computer Skills, and knowledge of the Women's Wear BOUTIQUE preferred. Accommodation is free ( Room and Kitchen Accessories)
Posted 1 month ago
2.0 - 3.0 years
2 - 2 Lacs
Madurai, Tiruppur, Chennai
Work from Office
Roles and Responsibilities Manage sales promotions activities to drive business growth and increase brand awareness. Develop and execute effective marketing strategies to promote products in the auto components industry. Build strong relationships with customers through excellent interpersonal skills and communication abilities. Analyze sales data to identify trends, opportunities, and areas for improvement. Collaborate with cross-functional teams to achieve sales targets.
Posted 1 month ago
0 years
0 Lacs
Tiruppur, Tamil Nadu, India
On-site
Online Data Analyst - Tamil (IN) Job Description : Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst: In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwide. Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Join us today and be part of a dynamic and innovative team that is making a difference in the world! TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. Qualification Path: No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements Full Professional Proficiency in Tamil and English Being a resident in India for the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in India Ability to follow guidelines and conduct online research using search engines, online maps, and website information Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance Daily access to a broadband internet connection, computer, and relevant software Assessment In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity
Posted 1 month ago
0.0 - 3.0 years
2 - 5 Lacs
Madurai, Tiruppur, Salem
Work from Office
Share Job Apply as a candidate! Refer a candidate! Python Developer -- Ewall Solutions Pvt Ltd. -- Share Share on Social Networks Share Link Copy Text We are looking for an enthusiastic and motivated Python Developer (Fresher) to join our development team. This is an entry level role ideal for recent graduates or those with basic experience in Python programming who are eager to start their career in software development. You will work under the guidance of senior developers and participate in building and maintaining Python-based applications. Coding Self Learning Adaptability Communication Technical Expertise Responsibilities Assist in the development and maintenance of Python based applications. Write clean and efficient code with a focus on learning best practices. Work with senior developers to understand project requirements and implement technical solutions Participate in team meetings and contribute to collaborative development efforts. Assist in writing basic automated tests to ensure application functionality. Must Have Basic knowledge of Python and understanding of core programming concepts. Familiarity with any Python we framework (e.g., Flask or Django) is a plus. Bachelor s degree in Computer Science, Information Technology, or related field. Strong communication skills and a team-oriented mindset. Familiarity with version control tools like Git is desirable. Nice to have Exposure to Odoo or Frappe frameworks. Participation in academic or personal projects using Python. Whats great in the job? You get to apply your coding skills from Day 1. No micro-management, no bossing around, no rigid working hours, great Work-Life Balance. Expand your knowledge of various current technologies. Youll be gaining good exposure in the e-commerce field. An innovative Work Environment with a great Cultural fit
Posted 1 month ago
0.0 - 7.0 years
2 - 9 Lacs
Madurai, Tiruppur, Salem
Work from Office
for Transportation Specialist NOC INDIA NOC (Network Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Transportation Specialist In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to: Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. Strong understanding of process improvement techniques Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel
Posted 1 month ago
0.0 - 7.0 years
2 - 9 Lacs
Madurai, Tiruppur, Salem
Work from Office
TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities Experience with Excel Experience with SQL SQL Excel
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
Madurai, Tiruppur, Salem
Work from Office
The deeds of today were the dreams of yesterday, the dreams of today will be the deeds of tomorrow. Post : Rural Field Executives Locations : Assam, Tamil Nadu, Telangana, Gujarat Relevant Skills : Socio-Economic Surveys, Research Studies, Impact Assessment Studies, Evaluation Studies, etc. Recruit and train surveyors in the allotted state. Travel extensively and conduct survey in the sampled villages / towns / cities across the allotted state. Ensure quality and timely completion of the survey work in the allotted state. Any other official task allotted from time-to-time. Eligibility : PG in any discipline; preference to Social Sciences / Rural Development / Management Age Group: 22-28 years; preference to candidates having NCC Certificate Preference will be given to candidates who are from rural areas (born and brought up there) Willingness to travel extensively in their allotted state(s), upto village level Preference will be given to those candidates who are also willing to work in different states of the country Freshers or persons having experience of 1-2 years are welcome to apply Urgent requirement; ONLY those people should apply who can join immediately Renumeration : Rs. 20,000/- p.m. + DA + TA & Mobile Expenses (as per company norms). For more details regarding the TA/DA norms, please visit our website. Appointment : The appointment will be on a project-to-project basis. Based on the organisation s requirements and the candidates performance, the candidate may be engaged in future projects on the same terms and conditions. How to Apply Interested candidates may mail their detailed CV along with a recent photograph latest by 15 th July, 2025 (Tuesday) to hrd@amsindia.org. In the subject line, candidates must specify RFE - Name of the state applied for . Once we receive adequate number of applications, we will conduct interviews and fill the positions. Therefore, interested candidates should not wait for the last date and apply as early as possible.
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Tiruppur, Tiruchirapalli, Tiruchengode
Work from Office
Design, plan, and supervise, ensuring a balance of vision and practicality. They focus on creating functional spaces that have innovative and appealing designs. They leverage their problem-solving, communication, and leadership skills.
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Tiruppur
Work from Office
About the Role: We are seeking skilled individuals with a comprehensive understanding of derivatives and stock markets to join our team as Analysts. This role offers an excellent opportunity for career growth and development in the financial services sector. Key Responsibilities: Conduct inter-system reconciliation and ensure accurate fund allocation for transactions Collaborate with agents, counterparties, and clients to resolve queries and discrepancies promptly Handle various stages of financial product life cycles, including KYC, reference data management, and document capture Timely escalation of outstanding issues to clients Preparation of internal and client reports as per process requirements Basic Requirements: Detail-oriented with the ability to manage tight deadlines Strong English communication skills Proficiency in MS Office suite Excellent analytical and logical reasoning skills Basic understanding of finance Willingness to work in a fixed night shift Eligibility Criteria: Candidates residing between Kurla and Ulhasnagar (Central line) are eligible to apply. Candidates residing between Kurla and Panvel (Harbour line) are eligible to apply. Candidates residing in Western line between Santacruz to Andheri can apply. Can apply if comfortable with relocation: Taloja, Sion, Ambivali, Uran, Ulwe, Navale, Diva, Mumbra, Wadala, Mira Road, Bhayandar, Badlapur, etc. MBA pursuing candidates are not eligible. Commerce freshers are welcome to apply, provided they possess all hardcopy graduation marksheets and passing certificates. No rotational shifts. CFA, CMA,CA,CS pursuing candidates not eligible. B.E., B.Sc., and B.A. candidates are eligible if they have deep knowledge about Finance & Investment Banking. A cooling period of 3 months applies for reapplying if previously unsuccessful. Candidates must be comfortable with WFO (Work From Office) and double vaccinated. Comfort with night shifts and a 1-year training agreement are necessary. Male candidates must be comfortable with fixed night shifts. Preference for candidates without an active PF account. Example of Shift timings: 2 pm- 11 pm, 6:30 pm- 3:30 am/ 7:30 pm- 4:30 am (as per business).
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
Tiruppur
Work from Office
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Role and responsibilities: Marketing invoices & AMEX payment processing on time Marketing new vendor set-up for payments processing Reconciliation of marketing expenditures to Finance charges ledger Reconciling Marketing AMEX charges on the Amex Statement with invoices and allocations to specific Marketing programs and allocations to Verticals LinkedIn charges processing and allocations- identify LinkedIn chargers that belong to Marketing (against Finance ledger) and attach invoices to the Amex charge and allocate to the right campaign Tracking Marketing Team Travel & Entertainment charges (from Concur expenses platform against team budget monthly) Tracking Marketing expenditures to budget Reporting of Marketing expenditures against budget and forecasting Creation of Marketing Expenditures Dashboard for Management
Posted 1 month ago
13.0 - 23.0 years
15 - 25 Lacs
Tiruppur
Work from Office
Work Location: Pune Designation : Associate Program Manager About this job The Customer Operations "Account Manager will join fellow India based and US based account managers in overseeing the success of one of eClerx largest clients, a Fortune 100 company with global presence in Cable, Media and Entertainment. This role will partner closely with cross functional teams within eClerx including operations, training, quality and business intelligence. Our goal is to provide optimal services through strong performance and innovative and insightful solutions to maximize the customer and team member experience". Job Description: Maintain existing business relationship with assigned clients by staying closely connected to operations teams, monitoring progress of ongoing projects, and helping to address and resolve promptly, accurately, effectively, and to the client satisfaction, any issues or problems that may arise. Business Development - Manage existing revenue portfolio and grow the service portfolio with the client. Be a strategic partner to assigned clients by demonstrating a significant understanding of its specific challenges and opportunities. Customer Development - Develop strong consultative customer relationships with internal and external stakeholders. Work in tandem with other Account Managers, Operations, Training and Quality to ensure high customer satisfaction. Collaborates closely with a matrixed cross-functional team including agent level to secure alignment, identify improvement opportunities and develop innovative solutions and insights to improve customer and team member experience; Provide insights and perspectives that support client initiatives, drive client business goals and align eClerx services with client needs. Project Manage new initiatives and provide continual performance feedback, calibrate with clients on quality guidelines and identify training needs. Present to clients in weekly, monthly and quarterly business review meetings. Lead client site visits by planning and facilitating agenda that meets client and eClerx goals. Champion the development and delivery of innovative proposals to capture both organic account growth and new business opportunities. Perform datamining and utilize findings to identify trends, cause and effect, and project performance. Perform other duties, as needed, to meet the needs of the business. Basic Requirements: Strong understanding of customer experience and call center metrics and how they apply to drive business results. Ability to identify business and process improvement areas by providing business intelligence and improvement proposals to clients. Strong understanding of multi-channel communication process for customer engagement. Comfortable Driving Change and Innovation: Demonstrates a proactive approach to improving efficiency and effectiveness. Proactive and Collaborative with a proven track record of responsiveness to internal and external stakeholders. Previous experience with data mining and utilizing data to explain position/recommendations. Ability to identify business and process improvement areas through analysis of performance against metrics. The ability to work independently to contribute to a geographically dispersed team. Excellent verbal and written communication skills, and presentation skills including content development for client-facing presentations.
Posted 1 month ago
3.0 - 6.0 years
2 - 6 Lacs
Tiruppur, Gachibowli
Work from Office
Job Details: Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits
Posted 1 month ago
4.0 - 9.0 years
1 - 6 Lacs
Tiruppur
Work from Office
Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects.
Posted 1 month ago
0.0 - 2.0 years
2 - 2 Lacs
Tiruppur
Work from Office
Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift
Posted 1 month ago
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