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Vbeyond Corporation
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Job Opportunity For Customer Support Engineer with Accenture.

Job Opportunity For Customer Support Engineer with Accenture.

Vbeyond Corporation

1 - 5 years

1 - 4 Lacs

Gurugram

Posted:6 days ago| Platform:

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Skills Required

Technical Support Customer Support IT Helpdesk IT Service Desk Technical Helpdesk Service Desk Technical Voice Process IT Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opportunity For Customer Support Engineer with Accenture. Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L1 Support over call JD- Excellent Communication Skill. Strong Experience & background in Global Service Desk. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Active Directory-O365 is Required. We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems. Core Competencies Communication skills - Excellent oral and written communication skills Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Experience with troubleshooting OSS and BSS tools Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Experience with working on ITSM tools Specific Knowledge of other required Computer Systems/Applications for different work environments. If Interested kindly share your resume at rsaxena@vbeyondapac.com Thanks, Ruchi Saxena

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Vbeyond Corporation

www.vbeyond.com

Staffing and Recruiting

Hillsborough New Jersey

201-500 Employees

59 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

COO

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Job Opportunity For Customer Support Engineer with Accenture.

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