Jewelry Store Manager

As a Jewelry Store Manager for one of Weekday's clients, you will play a crucial role in ensuring an exceptional customer experience, driving sales performance, and leading the team towards achieving business goals. With a minimum of 4 years of experience in retail jewelry operations, your responsibilities will include: - **Customer Engagement & Sales:** - Communicate effectively with customers, providing detailed product descriptions and guiding them through their purchasing journey. - Influence and inspire customers to make informed jewelry purchases through personalized recommendations. - Address customer queries and concerns professionally and empathetically, ensuring accuracy in responses. - Follow up with customers to ensure satisfaction, encourage repeat business, and build long-term relationships. - Retain existing customers while cultivating new relationships through excellent service and trust-building. - **Store Operations & Management:** - Maintain a clean, organized, safe, and visually appealing store environment for all customers. - Monitor store inventory levels, anticipate customer demand, and plan replenishments accordingly. - Coordinate with inter-departmental personnel to ensure smooth operations and efficient processes. - Utilize ERP systems and platforms like Magento and Ameo for streamlined operations and reporting. - **Sales Reporting & Analytics:** - Prepare and analyze sales reports to track performance against business goals. - Evaluate sales data to identify trends, opportunities, and areas for improvement. - Investigate customer complaints and service suggestions, providing actionable insights for enhancing customer experience. - Contribute to store-level strategy for improving sales conversions and revenue growth. - **Team Leadership & Collaboration:** - Provide guidance and training to store staff on sales techniques, customer engagement, and product knowledge. - Foster a collaborative and positive work environment by supporting colleagues and encouraging teamwork. - Motivate and manage the sales team to meet targets, ensuring accountability and high performance. Your profile should ideally include: - Minimum 4+ years of experience in retail sales and store management within the jewelry industry. - Strong knowledge of jewelry products, trends, and customer expectations. - Excellent communication and interpersonal skills. - Proficiency in ERP systems and retail platforms such as Magento and Ameo. - Strong organizational and problem-solving abilities. - Ability to multitask and manage multiple priorities in a fast-paced environment. - Experience in preparing sales reports, analyzing data, and making business recommendations. - Proven track record in customer relationship management and retention. Your educational background should consist of a Bachelor's degree in Business Administration, Retail Management, or a related field (preferred). Specialized training in jewelry sales or luxury retail management would be considered a plus.,