Jewellery Sales Assistant

As a Sales Associate in our jewelry store, your primary focus will be on customer service and sales. You will greet customers warmly, engage in conversations to understand their needs, and provide personalized assistance to help them make well-informed jewelry purchases. It will be your responsibility to guide customers in selecting jewelry that aligns with their preferences, budget, and requirements. You must have the ability to explain product details, materials, and craftsmanship confidently to close sales successfully. Developing in-depth knowledge of our jewelry collections, including gemstones, metals, designs, and the latest trends, is essential for better educating and assisting customers effectively. You will also be expected to introduce customers to complementary pieces, promotions, or services that enhance their shopping experience through upselling and cross-selling techniques. Monitoring stock levels, informing management of inventory needs, and assisting in regular inventory counts are part of your role in inventory management. Ensuring that the store is clean, organized, and products are displayed attractively to provide a welcoming shopping environment is crucial. You will also maintain a database of clients, noting their preferences and special occasions to encourage repeat business and build lasting customer relationships. Handling after-sales inquiries, ensuring customer satisfaction, and managing exchanges or repairs as per store policies are also key responsibilities. Having proven experience in retail sales, particularly in jewelry or luxury goods, is preferred. Excellent communication and interpersonal skills, a strong customer service orientation, attention to detail, and a passion for jewelry and fashion trends are essential qualifications. Basic knowledge of inventory management and familiarity with sales software are advantageous. Being a team player with a proactive attitude and problem-solving skills will contribute to your success in this role. In return, we offer a competitive salary, in-store training, career development opportunities, employee discounts on jewelry purchases, and provident fund benefits. This is a full-time position that requires in-person work at our store location.,