Jewellery CRM Executive

Job Summary:
The Jewelry CRM Executive will serve as the primary point of contact for end customers and vendors, addressing queries, resolving issues, and ensuring a seamless jewelry buying experience. This role also involves tele-collections, appointment scheduling, and order management to support sales and operational efficiency. The ideal candidate should be customer-centric, detail-oriented, and proactive, with strong communication and multitasking skills.

Key Responsibilities:

• Customer & Vendor Support:
• Handle and resolve customer and vendor queries regarding products, orders, repairs, or complaints.
• Ensure timely and professional communication to maintain high customer satisfaction.
• Escalate complex issues to the appropriate teams while following up for resolution.
• Tele-Collections & Follow-ups:
• Conduct telephonic follow-ups for pending payments or dues.
• Maintain accurate records of collections and commitments.
• Coordinate with finance/accounts teams for smooth payment reconciliation.
• Appointment Scheduling:
• Fix appointments for customers with sales consultants or designers.
• Ensure all appointments are confirmed, rescheduled if necessary, and properly logged in the CRM system.
• Order Management:
• Assist customers in placing orders via phone, email, or in-person.
• Track order status and provide timely updates to customers and vendors.
• Coordinate with inventory, production, and logistics teams to ensure accurate and timely delivery.
• CRM & Documentation:
• Maintain and update the CRM database with customer, vendor, and order details.
• Generate reports related to customer interactions, collections, appointments, and order status.
• Provide insights and feedback to management for improving customer experience.

Required Skills & Qualifications:

• Bachelor’s degree in any field.
• 1–3 years of experience in CRM, customer service, or sales support, preferably (but not mandatory) in jewelry or luxury retail.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Customer-centric attitude with problem-solving skills.

Interested candidates can share their resumes on 9056233866 or mail us at hr@premkumarjewellers.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person