Java Support Engineer

Job Title:

Location:

Job Summary:

We are looking for a Level 3 Support Engineer to join our Xray Data Center (DC) team supporting Atlassian-based enterprise products. You will act as the escalation point for complex customer issues, working closely with developers and QA engineers to analyze, troubleshoot, and resolve critical production incidents. This role requires strong experience with Java, Atlassian Plugin Framework, and enterprise support practices.

Key Responsibilities:

• Handle complex issues escalated from Level 1 and Level 2 support teams for Xray DC.
• Investigate root causes by reproducing, debugging, and analyzing application and server logs.
• Collaborate with the development team to provide long-term fixes and product improvements.
• Troubleshoot issues related to Atlassian applications (Jira/Confluence) in Server/DC environments.
• Manage patch releases and coordinate with QA to validate fixes.
• Support customer deployments, upgrades, and integrations.
• Maintain detailed technical documentation and contribute to the internal knowledge base.
• Participate in incident reviews to improve reliability and customer experience.

Required Skills & Experience:

• 4–7 years of experience in enterprise software support or application support.
• Strong hands-on experience in Java 11+, Spring, and REST APIs.
• Familiarity with Atlassian SDK, Atlassian Plugin Framework, and Active Objects.
• Experience with Maven, Git/Bitbucket, and Bamboo/Jenkins pipelines.
• Proficiency in Linux environments, bash scripting, and log analysis (Log4j2, Tomcat, etc.).
• Working knowledge of SQL and database performance debugging.
• Understanding of thread safety, clustering, and Data Center scalability concepts.
• Excellent debugging and communication skills to work effectively with global teams.

Nice to Have:

• Exposure to Xray for Jira or other Atlassian Marketplace apps.
• Familiarity with Lucene or OpenSearch.
• Prior experience in L3/Developer Support for enterprise Java products.