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ITSM Process Analyst

ITSM Process Analyst

Allegion

4 - 9 years

6 - 11 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

it services process design change management process optimization talent acquisition analytical process analyst itsm continuous improvement process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Standard Duties and Key Responsibilities:

Evaluate current ITSM processes, identify & design improvement opportunities
Create and maintain process documentation, including user guides, knowledge articles, and process workflows
Communicate ITSM process changes to IT teams
Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as relating to ITSM / ITIL based processes
Follow and support defined ITIL based processes including Incident, Problem, Knowledge and Change Management process and workflows

Work closely with various IT teams to gather requirements, facilitate discussions, and align process changes with business goals; Evaluate ITSM tool requirements and drive improvements to the ITSM tool experience

Provide training and ongoing support to IT teams on ITSM processes and procedures to promote understanding and adherence
Proactively identify opportunities for process optimization and innovation to enhance overall IT service management
Other duties may be assigned

Preferred Education/Experience Qualifications:

Degree from an accredited university or 4 years of equivalent experience
Experience with IT Service Management and ITIL frameworks
Experience in process design and continuous improvement
Strong analytical and process problem-solving skills
Ability to collaborate effectively with cross-functional teams

Excellent English communication skills, both written and verbal, with strong interpersonal abilities
Proven track record of working successfully with a global team that is distributed geographically
Ability to work independently and without significant oversight
High level of motivation and commitment

This job description highlights the core responsibilities and expectations for an ITSM Process Analyst, emphasizing their role in bridging business and IT through effective process management.

In essence, the ITSM Process Analyst acts as a key player in ensuring that IT services are delivered effectively and efficiently, meeting both business needs and industry s best practices.

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Allegion

Appliances, Electrical, and Electronics Manufacturing

Dublin 2 Dublin

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ITSM Process Analyst