24 Process Analyst Jobs

Backup and recovery processes and tools Database knowledge (logical and physical design) Experience with troubleshooting database performance issues and query tuning concepts Perform data management tasks as required: loading / unloading, updating, restoring and removing data to ensure that database is accurate as a data source. Perform Database Maintenance activities like Adhoc Reorgs, Runstats etc on demand from the application teams, as we'll as monitor the scheduled maintenance activities. Monitor and manage Space: Purge obsolete data and reclaim space Identify and troubleshoot databases issues with high priority. Monitor database backups and Database maintenance jobs. Troubleshoot job failures and work with Operations as required. Monitor the databases for any unusual activities and restrictive states and check the logs periodically for any issues. Refresh Dev/Test databases with prod backup images as requested. Working in a collaborative multi client Environment. Knowledge of Cobol Programming. Knowledge of Database Third party Software tools is a plus, (Omegamon, Tmon, BMC Suite, CA DB2 Toolset) is a Plus Off Hours Support as required. Participate in Oncall Schedule. Platforms: z/os DB2, IMS Bonus Platforms: IDMS, Adabase, Supra, System 2000, Datacom

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating doing more with less while remaining secure. And that s just the beginning. The IT Process Analyst supports and improves IT service management processes, ensuring effective change enablement, fostering stakeholder collaboration, and driving ongoing process enhancements. This role leverages industry tools and frameworks to boost efficiency, maintain compliance, and help achieve organizational goals. Duties and Responsibilties Perform comprehensive evaluations of Requests for Change (RFCs), ensuring strict adherence to established change enablement frameworks and best practices. Oversee change workflows using ServiceNow, managing scheduling and mitigating any conflicts that arise. Facilitate collaboration between technical and business teams to guarantee the smooth implementation of changes. Lead and participate in Change Advisory Board (CAB) meetings and conduct Post Implementation Reviews (PIRs) to capture and apply lessons learned. Deliver process-related training to support teams, addressing recurring challenges and fostering compliance. Utilize dashboard tools such as ServiceNow or Power BI to track key performance indicators, monitor trends, and identify pain points within the process. Maintain and update knowledge articles and process documentation within the organization s document management systems. Support internal audits and contribute to external audit preparedness for change management processes. Recommend and drive the adoption of best practices to enhance change success rates and minimize operational disruptions. Qualification and Skills Required Bachelor s Degree and 4 to 6 years of relevant work experience ITIL 4/V3 Certified. Proficient in ServiceNow and ITIL-based change management. Strong analytical skills for KPI tracking and dashboard creation. Experience in stakeholder communication and cross-functional collaboration. Shift Timings: 24*7 rotational shifts JR012297 Next Job Posting Manager, Pursuit & Proposal Management Social Share

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating doing more with less while remaining secure. And that s just the beginning. Job Summary: Selects, develops and evaluates staff to ensure efficient operation of the function. Responsible for directing and executing day-to-day operations. Oversees delivery of services or functions of the group in accordance with organizational objectives. Recommend and implement operational improvements. Participates in annual budget process, periodic forecasting, and periodic analysis of operations performance. Key Responsibilities: Leadership & Strategy: Lead the IT team responsible for the Workday application, providing direction, mentorship, and support. Develop and implement strategic plans for the Workday platform to align with business objectives. Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes. Project Management: Oversee the planning, execution, and delivery of Workday-related projects. Ensure projects are completed on time, within scope, and within budget. Manage stakeholder expectations and communicate project status effectively. Technical Expertise: Provide technical guidance and support for the Workday application, including configuration, integration, and troubleshooting. Stay updated on the latest Workday features and best practices to ensure the platform is utilized to its full potential. Coordinate with vendors and external partners to resolve issues and implement enhancements. Operational Excellence: Ensure the stability, security, and performance of the Workday application. Develop and enforce policies and procedures for system use and data management. Monitor system performance and implement improvements as needed. Team Development: Foster a collaborative and innovative team environment. Identify training and development opportunities for team members. Conduct performance reviews and provide constructive feedback. Qualifications: Bachelor s degree in information technology, Computer Science, or a related field. Minimum of 8-10 years of experience in IT, with at least 5 years of experience managing Workday applications. Proven experience in leading and managing IT teams. Strong project management skills with a track record of successful project delivery. Excellent communication and interpersonal skills. Ability to think strategically and drive innovation. Preferred Skills: Workday certification(s). Experience with Workday integrations and reporting. Knowledge of HR processes and systems. JR012284 Next Job Posting Senior IT Process Analyst Social Share

. Standard Duties and Key Responsibilities: Evaluate current ITSM processes, identify & design improvement opportunities Create and maintain process documentation, including user guides, knowledge articles, and process workflows Communicate ITSM process changes to IT teams Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as relating to ITSM / ITIL based processes Follow and support defined ITIL based processes including Incident, Problem, Knowledge and Change Management process and workflows Work closely with various IT teams to gather requirements, facilitate discussions, and align process changes with business goals; Evaluate ITSM tool requirements and drive improvements to the ITSM tool experience Provide training and ongoing support to IT teams on ITSM processes and procedures to promote understanding and adherence Proactively identify opportunities for process optimization and innovation to enhance overall IT service management Other duties may be assigned Preferred Education/Experience Qualifications: Degree from an accredited university or 4 years of equivalent experience Experience with IT Service Management and ITIL frameworks Experience in process design and continuous improvement Strong analytical and process problem-solving skills Ability to collaborate effectively with cross-functional teams Excellent English communication skills, both written and verbal, with strong interpersonal abilities Proven track record of working successfully with a global team that is distributed geographically Ability to work independently and without significant oversight High level of motivation and commitment This job description highlights the core responsibilities and expectations for an ITSM Process Analyst, emphasizing their role in bridging business and IT through effective process management. In essence, the ITSM Process Analyst acts as a key player in ensuring that IT services are delivered effectively and efficiently, meeting both business needs and industry s best practices.

I. Job Summary To perform intermediate level tasks / activities related to the process / business the employee is aligned with. II. Essential Duties and Responsibilities Understands business fundamentals and standard operating procedures Maintains professional and productive relations and communications with internal customers. Follows standard procedures and introduces all new procedures into daily routine. Meets or exceeds individual productivity requirements. Resolves problem invoices with the highest degree of urgency. Returns or resolves quality control issues in problem queues. Generate reports, create MIS for the related role if advised. Meets or exceeds individual productivity requirements as laid down by the managers. Other duties may be assigned as needed by supervisor / manager. III. Qualifications A. Required Qualifications Any graduate can apply. B. Preferred Qualifications 1 year or more experience can be considered. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Job Title: Process Analyst Years of Experience: 3-7 Years Location: Gurgaon About the Role: We are hiring Process Analysts, a leading global consulting firm. Selected candidates will work out of the Gurgaon office and be deployed on a client-specific engagement. The ideal candidate will have strong experience in process documentation, risk and control mapping, and stakeholder management. Key Responsibilities: Design and document business processes using Signavio (preferred) or Visio Create comprehensive process flows, swimlane diagrams, and process documentation Identify operational risks and map appropriate controls to mitigate them Develop and maintain Risk and Control Matrices (RACM) Work closely with stakeholders to validate, enhance, and optimize process controls Ensure all documentation is accurate, compliant, and aligned with business requirements Must-Have: 3 - 7 years of experience in process design, internal controls, or risk documentation Proficiency in process mapping tools like Signavio (preferred) or Visio Strong documentation skills with an eye for detail Good understanding of risk and control frameworks Effective stakeholder management and communication skills Preferred: Consulting, internal audit, or enterprise risk management background Prior experience working on cross-functional projects in regulated environments If interested, please share your resume to simran.salhotra@portraypeople.com

Job Description : Job Title: Process Analyst, Commercial Experience About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our busines s. W ith a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the team: (TE) About the role: (TE) Role Responsibilities: Experience in OTC Sap Experience (Preferred) Should have end to end knowledge about OTC Collaborate with Customer, Commercial & markets in ensuring orders are delivered as per the expected timelines committed to the customer. Communication & Stakeholder Management: Be an integral part of the Supply Chain and involve Market wherever possible to work collaboratively on any issue or process improvement to improve efficiency. Be a teammate, and display flexibility in all the situations without compromising the integrity. Support team members accounts in their absence. Build good relationship with Colleagues / Customer / Collaborators Others: Take complete ownership of the activities & hold responsibility. Showcase high level of accountability in delivering the tasks meeting the timelines & accuracy. Quick Learner Flexible to work in shifts Experience / skills required: Crucial High accuracy Proficient English language skills company language Proven PC literacy, strong Excel skills Desirable College or university Degree Experience in a Finance / Accounts Receivable role STC process knowledge and working experience. Pricing & Contract Invoice Operation System skills (SAP Order to Cash knowledge) Barriers to Success in Role (Optional): Lack of English language knowledge Lack of accuracy, attention to details Difficulties in setting priorities and in working independently. Difficulties with demonstrating ownership. Not a team player

Job Description : Job Title Process Analyst, Commercial Experience Service Delivery About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the Team: (TE) About the Role : (TE) Process: Experience in OTC, specifically dispute management Sap Experience (Preferred) Should have end-to-end knowledge about OTC Collaborate with Customer, Commercial & Markets in ensuring orders are delivered as per the expected timelines committed to the customer. Communication & Collaborator Management: Be an integral part of the supply chain and involve the market wherever possible to work collaboratively on any issue or process improvement to improve efficiency. Be a team player, and display flexibility in all the situations without compromising integrity. Support team members accounts in their absence. Build good relationship with colleagues, customers, and stakeholders. Others: Take complete ownership of the activities & hold responsibility. Showcase a high level of accountability in delivering the tasks, meeting the timelines, & accuracy. Quick Learner Flexible to work in shifts Qualifications and Experience Required: Crucial High accuracy Proficient English language skills company language Proven PC literacy, strong Excel skills Desirable College or university Degree Experience in a finance/accounts receivable role STC process knowledge and working experience. Pricing & Contract Invoice Operation System skills (SAP Order to Cash knowledge) Barriers to Success in Role (Optional): Lack of English language knowledge Lack of accuracy, attention to details Difficulties in setting priorities and in working independently. Difficulties with demonstrating ownership. Not a great teammate Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you re supported to handle your wellbeing and balance your priorities from day one. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-06-16

The Senior Information Technology (IT) Process Analyst is accountable for business aligned, time bound activities, including identification of system interfaces and development of module reuse on an enterprise-wide scale- He/She participates in the development, direction, and implementation of Information Services (I-S-) strategy, standards, initiatives, and governing policies- This position collaborates with architects and end users to develop solutions and ensure alignment with enterprise strategy- He/She contributes in project life cycle stages from initial kick-off through implementation- This position manages cross-functional relationships- He/She provides education and guidance to others on architecture, standards, principles, methodology, and trends- Additional Responsibilities Longview management - running and producing reports, understanding how dollars and resources are allocated and being able to move dollars around as needed, Project vs GL view, PAR0 planning, understanding Capex vs Opex Update PAR attributes Perform budget research as requested from District Manager Work with peer group to ensure Europe and Air Region budgets, as well as ITC, are allocated and tracking accurately Manage and update Coupa requests for GD, Supp Staff, and FP contracts Assist in planning and orchestrating townhalls and staff meetings (Unit Review) General understanding of accruals, ACC system

Job Profile Summary Manager provides process expertise and leadership in IT Service Management to establish and manage a framework of best practices for the customer, including practical application within multiple environments. By providing insight into practical application and implementation of ITIL process capabilities. Accountable for creating and directing the strategy for assigned IT Service Management Discipline that align with the business requirements. Duties and Responsibilities Fully functional and self-directed Provides formal mentorship High complexity assignments- owner Moderate complexity assignments owner (1 or >) Low complexity assignments provide oversight/review Regularly lead self and others and/or established as Product SME and/or established as specialist Sees the whole picture and adjusts work accordingly Contributes and provides leadership to overall success of the delivery of assigned IT Service Management Discipline, initiates positive change and communicates the value of the service to stakeholders. Creates and updates process and procedure documentation for assigned IT Service Management Discipline Manages team of IT Process Engineers to deliver the daily execution of one or more IT Service Management Disciplines Provides training and education related to assigned IT Service Management Discipline for Ensono associates and customers as required Partners with other ITSM Discipline Manager, Tower Leaders and Customer stakeholders to drive improvements and consistency across the enterprise Benchmark industry best practices and incorporate them into assigned IT Service Management discipline Develop Key Performance Indicators for assigned IT Service Management discipline Analyzes complex system processes and business requirements then make process adjustments that will meet the requirements. Translates high level business requirements into functional specifications Qualifications Required Experience of 15+ years Bachelors, or Master s Degree in Computer Science, Computer Engineering, MIS or related field, or relevant work experience Efficient team management skills Exceptional written and verbal skills Strong leadership skills Diplomacy, negotiation, and influence skills Ability to travel when required Ability to work in a fast paced, team environment Preferred ITIL Foundation Certification V4 and one ITIL Intermediate training class Service experience with ITOM Discovery and Configuration Management experience Shift Timings 1:30 PM IST to 10:30 PM IST JR012031 Next Job Posting Senior IT Process Analyst Social Share

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating - doing more with less while remaining secure. And that s just the beginning. Job Profile Summary Business Continuity Professionals manage DRaaS services and act as a resource on IS projects to ensure appropriate impact analysis is conducted, data recovery requirements are defined, and disaster recovery procedures are documented. They manage the development, implementation and maintenance of client Disaster Recovery solutions to include disaster recovery planning and maintenance, coordinate recovery exercises, and ongoing process improvement. They work closely with senior management to oversee and assist with the Corporate DRaaS Program initiatives to include but not limited to Risk Analysis, BIA, Business strategies, Crisis Management, Plan development and maintenance, Recovery exercise, Crisis Communications and awareness and training while working with third party vendors and external agencies to coordinate the proper response and compliance with applicable statutes and regulations. Job Role Summary Associate DRaaS Professionals manage DRaaS services and act as a resource on IS projects to ensure appropriate impact analysis is conducted, data recovery requirements are defined, and disaster recovery procedures are documented. They manage the development, implementation and maintenance of client Disaster Recovery solutions to include disaster recovery planning and maintenance, coordinate recovery exercises, and ongoing process improvement. They work closely with senior management to oversee and assist with the Corporate DRaaS Program initiatives to include but not limited to Risk Analysis, BIA, Business strategies, Crisis Management, Plan development and maintenance, Recovery exercise, Crisis Communications and awareness and training while working with third party vendors and external agencies to coordinate the proper response and compliance with applicable statutes and regulations. Duties and Responsibilities Fully functional and self-directed Moderate complexity assignments owner (1 or >) Moderate complexity assignments provide oversight/review Sees the whole picture and adjusts work accordingly Manages moderate Disaster Recovery Environments Maintains assigned accounts to meet DRaaS deliverables Coordinates DRaaS activities for assigned accounts Augment and support senior members of team on projects and DRaaS activities Owns small to medium size projects and meets project deliverables Takes on projects which are low to moderate in complexity Grows expertise in utilization of DRaaS tools, processes, procedures and standards Performs the following DRaaS Activities/Responsibilities Plan Development Exercise Support Plan Maintenance Business Impact Analysis Project Management Audit Support Performs data collection and reporting tasks Performs clerical functions pertaining DRaaS efforts, processes etc. Continues education and certification in the DRaaS field Responsible for maintaining quality account documentation for all accounts using unit and corporate standards Maintains knowledge of DRaaS industry best practices Stays current with industry trends and certifications Promote DRaaS activities within company Qualifications Required Typically requires a minimum of 2 to 3 years of related experience with a Bachelor s degree; or equivalent work experience. CFCP or CBCP certification Successful management of assigned accounts and attainment and maintenance of CFCP or CBCP industry certification. Positive client survey feedback pertaining to service delivery Preferred Advanced, proven knowledge of Ensono products, Tools and DRaaS services. Attainment of CBFP/CBCP or equivalent certification JR012043 Next Job Posting Senior IT Process Analyst Social Share

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating - doing more with less while remaining secure. And that s just the beginning Job Role Summary The Associate IT Process Analyst supports the effective implementation and management of change processes within the organization. This entry-level position works closely with the change management team and collaborates with various departments to ensure seamless and efficient execution of IT changes. The role offers an excellent starting point for individuals interested in building a career in change enablement. Duties and Responsibilities Conducting thorough reviews of Requests for Change (RFCs) to ensure compliance with the change enablement process. Maintaining and updating change records in ServiceNow and supporting other IT Service Management (ITSM) modules. Coordinating with stakeholders to gather input on changes and communicating implementation plans. Supporting the creation and maintenance of Knowledge Articles and process documentation. Participating in Change Advisory Board (CAB) meetings and documenting outcomes. Tracking and reporting key performance indicators (KPIs), such as change success rates and implementation timelines. Participate in the training to support teams on identified process gaps. Managing document repositories and ensuring availability of updated process documents. Qualifications and Skills Required: Bachelor s Degree or 2 years of relevant work experience ITIL 4/V3 Preferred Basic understanding of ITIL and change enablement principles. Working knowledge of ServiceNow or similar ITSM tools. Strong communication and documentation skills. Shift Timings: 24*7 Rotational Shifts JR012037 Next Job Posting Senior Director, Mainframe Systems Programming Social Share

- Strong analytical and problem-solving skills with process mapping experience (e.g., BPMN, flowcharts) - Proficiency in data analysis tools (e.g., Excel, SQL, or BI tools) - Solid understanding of business process improvement methodologies (e.g., Lean, Six Sigma) - Excellent communication and stakeholder engagement abilities We are seeking an intermediate-level Business/Process Analyst to support operational efficiency and continuous improvement across the organization. This role involves analyzing existing business processes, identifying inefficiencies or gaps, and working with stakeholders to design and implement effective solutions. The analyst will also play a key role in documenting processes, gathering requirements for system or workflow changes, and ensuring that improvements align with business goals. The ideal candidate has a strong analytical mindset, understands core business functions, and is comfortable collaborating across departments to drive process enhancements. Experience with process modeling, data interpretation, and change management is essential.

Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role. JOB DETAILS: Good comm skills with neutral accent Good English Written and Listening skills Willing to work in US shift timings Net typing speed of 30 words per min & above with an accuracy rate of 90% + Good knowledge about MS Office tools Solve complex scope wise problems with little or no supervision from lead Interact with key stakeholders Develop in-depth knowledge of business processes facilitated by our software products Develop in-depth knowledge of operational processes around the scope of work. Troubleshoot deployment and environmental issues, resolve issues in a timely manner across multiple projects. QUALIFICATIONS: 2+ years of industry experience 2+ year Experience in relevant billing functions is a must Proficiency in Excel and typing is a must. Familiarity with Cerner applications and other related applications Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required. Graduate in Commerce, computer applications .

Qualifications: SAP SIGNAVIO Process analyst Job Description: Lead and execute process improvement projects using Lean Six Sigma methodologies Utilize SAP Signavio for process modelling, analysis, and optimization. Identify inefficiencies, streamline workflows, and implement sustainable solutions. Collaborate with cross-functional teams to drive operational excellence. Conduct root cause analysis and develop data-driven recommendations. Monitor and measure process performance to ensure continuous improvement. Requirements: Certified Green Belt in Lean Six Sigma. Proven experience in SAP Signavio for process management and automation. Strong analytical, problem-solving, and project management skills. Excellent communication and stakeholder engagement abilities. Familiarity with process mapping, KPIs, and performance metrics.

Monitor real time queues and identify high risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, Floating, Kiting fraud and similar other risks. Identify fraudulent transactions and Hold or Acquit the transaction based on fraud analysis Resolve queued transactions within the service level agreements to reduce potential revenue losses. Interact with banks and customers to validate information and to confirm or cancel authorizations

Operational Process Analyst Would you like to be part of a team that delivers high-quality software to our customers Are you a champion with a can do attitude who inspires others About the Business LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions assist in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com . About Our Team Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About the Role As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. Responsibilities Drive adherence to the global change and configuration management process. Lead process improvement activities. Conduct testing of service management tools and write process use cases. Review all production changes for compliance with global change and configuration policies. Develop modifications and enhancements to global change and configuration policies. Provide training on change management and tool utilization . Manage the Change Advisory Board (CAB). Identify tool improvements for streamlining processes. Requirements Strong knowledge of batch processing. Excellent written communication skills. Strong change management skills. Understanding of change request processes. Experience providing analytical support for system interfaces. Ability to escalate issues using good judgment. We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria. Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

Operational Process Analyst Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a can do attitude who inspires others? About the Business LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions assist in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com . About Our Team Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About the Role As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. Responsibilities Drive adherence to the global change and configuration management process. Lead process improvement activities. Conduct testing of service management tools and write process use cases. Review all production changes for compliance with global change and configuration policies. Develop modifications and enhancements to global change and configuration policies. Provide training on change management and tool utilization . Manage the Change Advisory Board (CAB). Identify tool improvements for streamlining processes. Requirements Strong knowledge of batch processing. Excellent written communication skills. Strong change management skills. Understanding of change request processes. Experience providing analytical support for system interfaces. Ability to escalate issues using good judgment. We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria. Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

1. Understanding business needs and ensuring that processes are aligned and compliant 2. Managing the R2R process 3. Ensuring service level agreements are met 4. Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner 5. Reviewing financial statements for obvious errors, omissions, or inconsistencies 6. Managing preparation of all statutory compliance documentation 7. Engaging with the finance controller on potential issues concerning compliance requirements providing statutory and tax audit support 8. Overseeing improvement projects, including automations, simplifications and enhanced controls. 9. Ensure Quality met as per SLA

Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards Provide feedback and coaching to agents on call performance, including areas for improvement Analyze call trends and data to identify opportunities for process enhancements Ensure all customer interactions comply with banking regulations and internal policies Collaborate with management to develop training materials and quality improvement strategies Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance Assist in identifying root causes for service issues and recommend corrective actions Support process improvement initiatives to optimize customer service delivery

Understanding business needs and ensuring that processes are aligned and compliant Managing the R2R process Ensuring service level agreements are met Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner Reviewing financial statements for obvious errors, omissions, or inconsistencies Managing preparation of all statutory compliance documentation Engaging with the finance controller on potential issues concerning compliance requirementsproviding statutory and tax audit support Overseeing improvement projects, including automations, simplifications and enhanced controls. Ensure Quality met as per SLA

Job Description: We are looking for a Process Analyst / Flow Analyst to join our team. The ideal candidate will help us analyze, improve, and document business processes, specifically related to our ERP system, ERPNext. You will work closely with different departments to ensure smooth workflows, identify bottlenecks, and provide recommendations to improve efficiency and productivity. Responsibilities: Analyze current business processes and workflows in ERPNext. Identify areas for improvement and provide recommendations. Create and maintain process flowcharts, documentation, and reports. Collaborate with the ERPNext development team to implement process changes. Conduct training sessions for employees to understand new workflows. Monitor the effectiveness of implemented processes and suggest adjustments. Support the team with troubleshooting and resolving workflow issues.

Hi, Greetings from Sun Technology Integrators!! This is regarding a job opening with Sun Technology Integrators, Bangalore. Please find below the job description for your reference. Kindly let me know your interest and share your updated CV to nandinis@suntechnologies.com ASAP. Kindly share the below details. C.CTC- E.CTC- Notice Period- Current location- Are you serving Notice period/immediate-? Position: Senior Process Analyst Experience:6 - 11 Years Location: Bangalore Job Type: Permanent/Fulltime Position Shift Details: :2:00 PM to 11:00 PM (Free Transport facility - drop + Food will be provided) Must :Process Documentation/Improvement,ISO/ISMS/Compliance/CMMI, Process Analyst/Analysis, MS Visio , Process Mapping,Automation Looking for someone who has good exp in ISO/ISMS/Compliance/CMMI, writing process documents, do the audits for the operations, create SOPs and business workflows Senior Process Analyst duties and responsibilities Develop comprehensive process documentation, including workflows, knowledge articles, and self-service guides, to support company operations in staff augmentation and IT project services. Gather and document business & process requirements for projects & processes aimed at process improvement and automation through IT systems and capabilities. Facilitate process workflow to collaborate on process enhancements and automation opportunities. Analyze information and trends to confirm that process outputs achieve desired results and that services meet agreed-upon service levels. Identify process-related issues and risks, bringing inconsistencies and problems to management's attention promptly. Conduct internal operational audits to ensure process adherence and conformance. Participate actively in problem resolution, providing insights and recommendations for effective solutions. Develop clear and detailed process maps and business requirements documentation to support process improvements. Support the organization's Management Review system (e.g., ISO, ISMS) by providing necessary process documentation and analysis. Qualifications : Bachelor/ Master Degree in Business Management, Information Technology, or a related field. Proven experience as a Process Analyst or in a similar role, with a focus on process improvement and automation. Strong analytical and problem-solving skills, with the ability to assess complex processes and identify improvement opportunities. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. Proficiency in process modelling and analysis tools, such as Microsoft Visio. Attention to detail and a data-driven approach to decision-making. Ability to manage multiple projects simultaneously and meet deadlines. Experience with quality management systems and standards (e.g., ISO, CMMI) is a plus. Should be able to work both on Technical & Non-Technical processes and work with all levels of organization Previous working experience as a Business Analyst or Process Analyst for 7 to 9 years Note:- Only female candidates can apply Please let me know, if any of your friends are looking for a job change. Kindly share the references. Work From Office (No hybrid or Work From Home) Thanks and Regards, Nandini S | Sr.Technical Recruiter Sun Technology Integrators Pvt. Ltd. nandinis@suntechnologies.com www.suntechnologies.com

Must to have - Direct experience in a BPO, shared services , or consulting role with clear P&L/commercial accountability. Relevant certifications like Lean Six Sigma Black Belt , PMP, or Agile . Hands-on experience with RPA tools , data analytics platforms , and ERP systems. Role Overview The Business Performance and Process Analyst plays a critical role in driving business transformation and operational excellence within a global BPO environment. This role is responsible for analyzing, optimizing, and standardizing business processes to enhance efficiency, ensure seamless transitions, and improve service delivery quality. The Business Performance and Process Analyst works closely with stakeholders across all core business functions to implement India Business Performance & Process Analyst Role Profile V2 process improvements that align with business objectives and client expectations. Mandatory Skillset: Strong commercial awareness with a focus on profit/loss and business impacts. Applies SMART methodology in day-to-day work. Confident in presenting verbally, through presentations, or face-to-face. Excellent organizational and time management skills. Able to multitask and perform well under pressure. Strong decision-making skills with the ability to take the lead. Qualifications and Experience : 4-7 years in process optimization, preferably in BPO, consulting, or shared services. Bachelors degree in a relevant field. Certifications: Lean Six Sigma Black Belt, PMP, or Agile certifications (preferential). Technical Skills: Proficiency in RPA tools, data analytics software, ERP systems (e.g., SAP).