28826 Itil Jobs - Page 27

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and service...

Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between...

Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between...

Job Description Summary Lead and manage the Manufacturing Execution Systems (MES) and Digital Operations at the plant, ensuring zero unplanned downtimes for plant operations. Drive minor enhancements and bug fixes on the existing application and coordinate with product teams to test and deploy major enhancements on existing digital enterprise applications & identify automation opportunities in existing processes. Coordinate with business stakeholders to get continuous feedback of the products/services in offer and gather requirements on enhancements and new projects. Coordinate with global Digital Technology Teams on related global initiatives. Collaborate with vendors to manage application ...

Job Description About the Role: Seeking a highly skilled MS O365 Administrator with 10 years of experience to join our dynamic team. Requirements Must have experience in administering Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID (Azure AD) with a focus on the North American tenant. Exposure in collaborating with global IT teams to maintain a secure and consistent configuration across the global Microsoft 365 Multi-Tenant Organization. Proficient in supporting and enhancing identity and access management using Entra ID, Conditional Access Policies, authentication methods and enterprise applications. Familiarity in developing and maintaining...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Developer with expertise in ServiceNow Implementation to j...

Job description: Project Role : Service Desk Agent Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. Work Experience : 1 to 2 years Work location : Chennai Only (No relocation Supported) Work mode: Work from office, 24*7 shift Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) ,Experience and Knowledge on windows Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer s...

If interested, please share your resume at email id - aman.gupta@insight.com The Service Desk Representative is responsible for supporting all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Along the way, you will get to: Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in timely and professional manner. Instruct end users in the appropriate...

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a...

Application Management: Oversee the end-to-end lifecycle of business applications, ensuring their performance, security, and continuous availability. Technology Optimization: Lead efforts to optimize application performance and ensure scalability to meet future business needs. Troubleshooting & Support: Provide level 2/3 support for technical issues related to applications, minimizing downtime and ensuring business continuity. System Upgrades & Patches: Manage the rollout of system updates, software patches, and enhancements with minimal disruption to business operations. Autosys - minimum 2 years experience, Unix - 2 years, WCC exposure

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage servi...

Key Responsibilities: This is a key-requirement from an L3 engineer. A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position. Manage Microsoft Servers like Hyper V, Active Directory, DHCP, DNS, SQL etc Candidate is expected to know about all these servers or technologies before-hand along with quick learning ability is expected. Troubleshoot problems with deployed servers or perform new deployments from scratch. Both troubleshooting and bootstrapping require proper understanding of inter-dependencies between various services. Ability to unders...

Job Description About the Role: We are looking for a skilled professional with an experience of 4 to 6 years in vendor management, service delivery or IT operations within a multi-vendor environment. Requirements Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base. Experience working with ITSM tools and interpreting SLA/OLA performance data. Proven ability to manage vendor relationships and drive accountability in a collaborative manner. Strong understanding of ITIL and SIAM principles. Excellent communication, negotiation, and stakeholder management skills. Ability to analyze performance data and translate insights into actionable imp...

Key Responsibilities Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken. Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+. Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests. Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health. Create and maintain support documentation in the form of d...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will ...

Key Responsibilities Work as 2nd line support to the IT Support Service Desk to manage and resolve any queries, issues, requests for training or enhancements from the business regarding ServiceNow and its peripheral applications and integrations. Using your broad practical knowledge of ServiceNow and the business, consult and provide expert advice in order to overcome business problems and enhance current processes striking a practical balance between customizing the system and recommending business-lead change where necessary. Where there is a business need, customise the system via the most suitable method and ensure solutions are futureproof and bear upcoming deprecations in mind to avoid...

Need to work with Extended shift 1, 2, 3 on rotational basis. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change QualificationsHard skills:You should have a good command of written and spoken English and a Strong understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service ...

POSITION NAME POSITION TITLE (ENGLISH)Process Associate REPORTING TOTeam Lead REPORTING LOCATIONBangalore NUMBER OF FTEs UNDER RESPONSIBILITY: SUMMARY OF POSITION AND OBJECTIVES: Job description Proven ability to work on purchasing or vendor management activities. Support Purchasing team with their generic mailbox. Ability to work on multiple transactional processes. Create process documents and monitor SLAs for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the manageme...

Key Responsibilities Provide L2/L3 support for SunGL and related applications within the agreed service window (EU time zone). Perform incident analysis, troubleshooting, and resolution for application issues. Develop and maintain dashboards and reports using Power BI and other visualization tools. Utilize SQL and ETL processes for data extraction, transformation, and analysis to support business requirements. Coordinate with cross-functional teams to ensure application stability and performance. Assist in responding to internal and external audit queries by supplying required application and configuration evidence. Maintain documentation of application configurations, processes, and known i...

Delivery Assurance Consultant Chennai only Shift Timmings: 1 PM – 10 PM any time Experience: 9 - 12yrs Good to have US Healthcare industry experience 5 to 10 years as Delivery Lead or Quality Assurance and Quality Control Lead Sound understanding of the SDLC processes and methodologies including Agile/Kanban/Scrum Expertise in Quality Management activities including audits and assessments Experience in implementing process maturity in a product/service environment Good Experience in defining and executing metrics, analysis, and reporting Trained and Certifications in ITIL/CMMI models/Six Sigma/Lean Process will be an added advantage. Must Have Sound understanding of the SDLC processes and me...

This role is contributing to the Group IS Security Risk and Compliance global organization. Main stakeholders are Business Area Security Leads, Application Owners and Managers across organization and geographic locations.You will be mainly accountable for: Governing operational activities of SARA Next application, ensuring fulfillment of the agreed Service Level Agreements (SLAs) for ITIL processes related to application and collaborating with IS Service Owner to define the domain service catalog. Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities. Supporting major incident and critical situation resolution by finding the root ca...

Role Overview We are seeking a proactive Incident Manager with strong experience in incident lifecycle management, troubleshooting, and stakeholder communication. The ideal candidate will bring expertise in incident resolution, testing processes, Agile/SAFe practices, and cloud technologies, preferably within the automotive domain. Key Responsibilities Own and manage the incident management process end-to-end. Lead incident/issue identification, troubleshooting, and resolution. Ensure clear communication and collaboration with teams and stakeholders. Support and participate in the testing process for incident fixes. Apply Agile/SAFe practices in daily workflows. Contribute flexibly across mu...

The Network Monitoring Tools Engineer will be responsible for leading, maintaining, and enhancing enterprise monitoring platforms that support proactive identification and resolution of network issues. The role involves configuring, optimizing, and integrating supervising tools to ensure accurate transparency of network health and performance. The incumbent will work with L2/L3 teams, infrastructure engineers, and business partners to deliver actionable insights, streamline fix processes, and continuously improve monitoring capabilities. This role is key in ensuring the supervising ecosystem supports operational stability, reduces downtime, and accelerates problem resolution. Occasional trav...