6433 Itil Jobs - Page 24

Job Title: VP-Digital Expert Support Lead Experience : 12 + Years Location : Pune Position Overview The Digital Expert Support Lead is a senior-level leadership role responsible for ensuring the resilience, scalability, and enterprise-grade supportability of AI-powered expert systems deployed across key domains like Wholesale Banking, Customer Onboarding, Payments, and Cash Management . This role requires technical depth, process rigor, stakeholder fluency , and the ability to lead cross-functional squads that ensure seamless operational performance of GenAI and digital expert agents in production environments. The candidate will work closely with Engineering, Product, AI/ML, SRE, DevOps, and Compliance teams to drive operational excellence and shape the next generation of support standards for AI-driven enterprise systems. Role-Level Expectations Functionally accountable for all post-deployment support and performance assurance of digital expert systems. Operates at L3+ support level , enabling L1/L2 teams through proactive observability, automation, and runbook design. Leads stability engineering squads , AI support specialists, and DevOps collaborators across multiple business units. Acts as the bridge between operations and engineering , ensuring technical fixes feed into product backlog effectively. Supports continuous improvement through incident intelligence, root cause reporting, and architecture hardening . Sets the support governance framework (SLAs/OLAs, monitoring KPIs, downtime classification, recovery playbooks). Position Responsibilities Operational Leadership & Stability Engineering Own the production health and lifecycle support of all digital expert systems across onboarding, payments, and cash management. Build and govern the AI Support Control Center to track usage patterns, failure alerts, and escalation workflows. Define and enforce SLAs/OLAs for LLMs, GenAI endpoints, NLP components, and associated microservices. Establish and maintain observability stacks (Grafana, ELK, Prometheus, Datadog) integrated with model behavior. Lead major incident response and drive cross-functional war rooms for critical recovery. Ensure AI pipeline resilience through fallback logic, circuit breakers, and context caching. Review and fine-tune inference flows, timeout parameters, latency thresholds, and token usage limits. Engineering Collaboration & Enhancements Drive code-level hotfixes or patches in coordination with Dev, QA, and Cloud Ops. Implement automation scripts for diagnosis, log capture, reprocessing, and health validation. Maintain well-structured GitOps pipelines for support-related patches, rollback plans, and enhancement sprints. Coordinate enhancement requests based on operational analytics and feedback loops. Champion enterprise integration and alignment with Core Banking, ERP, H2H, and transaction processing systems. Governance, Planning & People Leadership Build and mentor a high-caliber AI Support Squad – support engineers, SREs, and automation leads. Define and publish support KPIs , operational dashboards, and quarterly stability scorecards. Present production health reports to business, engineering, and executive leadership. Define runbooks, response playbooks, knowledge base entries, and onboarding plans for newer AI support use cases. Manage relationships with AI platform vendors, cloud ops partners, and application owners. Must-Have Skills & Experience 12+ years of software engineering, platform reliability, or AI systems management experience. Proven track record of leading support and platform operations for AI/ML/GenAI-powered systems . Strong experience with cloud-native platforms (Azure/AWS), Kubernetes , and containerized observability . Deep expertise in Python and/or Java for production debugging and script/tooling development. Proficient in monitoring, logging, tracing, and alerts using enterprise tools (Grafana, ELK, Datadog). Familiarity with token economics , prompt tuning, inference throttling, and GenAI usage policies. Experience working with distributed systems, banking APIs, and integration with Core/ERP systems . Strong understanding of incident management frameworks (ITIL) and ability to drive postmortem discipline . Excellent stakeholder management, cross-functional coordination, and communication skills. Demonstrated ability to mentor senior ICs and influence product and platform priorities. Nice-to-Haves Exposure to enterprise AI platforms like OpenAI, Azure OpenAI, Anthropic, or Cohere. Experience supporting multi-tenant AI applications with business-driven SLAs. Hands-on experience integrating with compliance and risk monitoring platforms. Familiarity with automated root cause inference or anomaly detection tooling. Past participation in enterprise architecture councils or platform reliability forums Show more Show less

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Primary Responsibilities Processing requests per ITIL framework and within defined SLA. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Provide remote and on-site support to users experiencing hardware problems. Perform hardware upgrades and replacements as needed. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to resolve complex issues. Educate users on best practices for laptop maintenance and usage. Ensure compliance with company policies and procedures. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Show more Show less

Role & responsibilities 1. Implement the Change and Request process at Group level : ensure the rules applications. 2. Create and update the Change and Request documentation ( process, work instructions, best practices), 3. Participate and manage the Change Advisory board (CAB) with the main infrastructure supplier, 4. Follow up SLA and propose new operational KPIs on the Change and Request activities, 5. Coordinate with Incident, Problem, Configuration managers in order to share information or coordinate action on emergency CAB 6. Coordinate with subsidiaries ( Incident and Change Managers) to analyze their demands following the Change/Request process and best practices. 7. Participate to the Change/request Community at Group level : workhops, actions plan, work instructions, best practices. Interested candidate share their profile on jyoti.mehra@safrangroup.com with CTC & Notice Period details.

Summary Position Summary Senior Analyst – Infrastructure Support - Deloitte Support Services India Private Limited Work you'll do You will be responsible to perform technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Illustrative Duties and Responsibilities: Monitor system and service performance, identifying issues or disruptions in real-time. Lead troubleshooting efforts for incidents, working to quickly resolve service interruptions. Coordinate and communicate effectively during incidents to ensure timely updates to stakeholders. Provide critical support to the firm's IT Infrastructure, Applications and Cloud resources on performance, availability, and security. Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Build scripts that will make data evaluation processes more flexible or scalable across data sets with Develop scripts & dashboards to automate visualization, device and monitoring Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data. Perform post-incident analysis to identify the root causes of issues and contribute to implementing long-term solutions to prevent recurrence. Document findings and propose changes to system design or processes to improve reliability. Implement cost-effective solutions and ensure resource utilization efficiency Knowledge on cloud automation and infrastructure-as-code tools Monitor performance metrics and generate reports. Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours. Working knowledge on Cloud and On-Premises infrastructure related alerts and issues Collaborate with support teams to troubleshoot and diagnose problems Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems Document accordance with standard organization policies and procedures Notify customer and third-party service providers of issues, outages, and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis Identify and address day to day continuous improvement activities Perform miscellaneous job-related duties as assigned by the team manager Assist with fulfillment of basic Service Requests Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 3-5 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: A Strong automation and scripting background A strong understanding of IT systems, and infrastructure with familiarity on the relevant technologies and tools used for incident management Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions Working knowledge of enterprise infrastructure both on-premises and cloud hosted Hands on experience in ITSM modules including ServiceNow Hands on experience in Application monitoring tools; SCOM, Azure Monitor, Dynatrace, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus Hands on experience in Web Technologies (IIS, SharePoint, Apache, etc.) and awareness of basic database concepts (SQL or Oracle) Hands on experience in supporting & resolving Cloud infrastructure related incidents/events Knowledge of cloud automation and infrastructure-as-code tools (e.g., Terraform, AWS CloudFormation) Create and implement end to end automation solutions for various processes and systems using PowerShell and Python Identify opportunities for process automation to improve efficiency and productivity Foundational ability to analyze data and compare with defined performance measures Ability to follow SOPs and documented workflows Foundational knowledge of current business technologies, frameworks, methods, and tools Diagnose and resolve automation-related issues through seamless automation Ability to assist and perform with the identification of key issues or trends Ability to comprehend information risk concepts and principles Work closely with cross functional teams, including software developers and quality assurance engineers Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication Working knowledge of ITIL Methodology and SAFe Agile Framework Understands information systems and cybersecurity Experience with Site Reliability Engineering (SRE) practices. Familiarity with observability tools such as Prometheus, Grafana, New Relic, or similar. Certifications in cloud technologies, ITIL, or service management are a plus Certifications Preferred Microsoft Certified System Engineer (MCSE) Microsoft Certified Solutions Expert (MCSE) Azure Certification AWS Certification ITIL Foundation Core Competencies Prior experience of programming, writing automated test scripts Ability to communicate effectively across all levels of management Highly collaborative personality with excellent written and verbal communication skills Ability to manage and prioritize multi-tasks under pressure Ability to work both independently and collaborate with the team Self-directed and detail oriented. Moderate supervision with some latitude for independent judgment Flexible, calm, and professional demeanor in a fast-paced, high-stress environment Highly Motivated, self-starter who has a very strong desire to learn Work Location Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304275 Show more Show less

Your IT Future, Delivered. Application Support Specialist With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our location have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Java #Windows/Linux #.Net Grow together. The IT Application Support Specialist is responsible for providing technical assistance, troubleshooting, and maintenance for business applications. This role ensures the smooth operation of software application by diagnosing and resolving issues, collaborating with development teams, and supporting end users. Requirements: Experience with application support, troubleshooting, and issue resolution. Experience with supporting applications developed on Java or .Net Knowledge of databases (SQL), operating systems (Windows/Linux), and networking basics. Be able to Support applications running on Openshift/Azure technologies. Familiarity with ITIL processes and ticketing systems. Strong analytical and communication skills. Ready to embark on the journey? Here’s what we are looking for: Provide Level 2 support for business applications. Should be able to work on night shifts independently. Diagnose and resolve application-related issues, escalating complex cases as needed. Collaborate with IT teams and vendors for system updates, patches, and enhancements. Assist with user onboarding, training, and documentation. Monitor application performance and ensure uptime and reliability. Manage service requests through GSN. Support data integrity, security, and compliance standards. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of ITIL processes and frameworks. - Experience with application development and configuration in ServiceNow. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with scripting languages relevant to ServiceNow. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Show more Show less

Senior Analyst – Infrastructure Support - Deloitte Support Services India Private Limited Work you'll do You will be responsible to perform technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Illustrative Duties and Responsibilities: Monitor system and service performance, identifying issues or disruptions in real-time. Lead troubleshooting efforts for incidents, working to quickly resolve service interruptions. Coordinate and communicate effectively during incidents to ensure timely updates to stakeholders. Provide critical support to the firm's IT Infrastructure, Applications and Cloud resources on performance, availability, and security. Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Build scripts that will make data evaluation processes more flexible or scalable across data sets with Develop scripts & dashboards to automate visualization, device and monitoring Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data. Perform post-incident analysis to identify the root causes of issues and contribute to implementing long-term solutions to prevent recurrence. Document findings and propose changes to system design or processes to improve reliability. Implement cost-effective solutions and ensure resource utilization efficiency Knowledge on cloud automation and infrastructure-as-code tools Monitor performance metrics and generate reports. Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours. Working knowledge on Cloud and On-Premises infrastructure related alerts and issues Collaborate with support teams to troubleshoot and diagnose problems Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems Document accordance with standard organization policies and procedures Notify customer and third-party service providers of issues, outages, and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis Identify and address day to day continuous improvement activities Perform miscellaneous job-related duties as assigned by the team manager Assist with fulfillment of basic Service Requests Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 3-5 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: A Strong automation and scripting background A strong understanding of IT systems, and infrastructure with familiarity on the relevant technologies and tools used for incident management Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions Working knowledge of enterprise infrastructure both on-premises and cloud hosted Hands on experience in ITSM modules including ServiceNow Hands on experience in Application monitoring tools; SCOM, Azure Monitor, Dynatrace, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus Hands on experience in Web Technologies (IIS, SharePoint, Apache, etc.) and awareness of basic database concepts (SQL or Oracle) Hands on experience in supporting & resolving Cloud infrastructure related incidents/events Knowledge of cloud automation and infrastructure-as-code tools (e.g., Terraform, AWS CloudFormation) Create and implement end to end automation solutions for various processes and systems using PowerShell and Python Identify opportunities for process automation to improve efficiency and productivity Foundational ability to analyze data and compare with defined performance measures Ability to follow SOPs and documented workflows Foundational knowledge of current business technologies, frameworks, methods, and tools Diagnose and resolve automation-related issues through seamless automation Ability to assist and perform with the identification of key issues or trends Ability to comprehend information risk concepts and principles Work closely with cross functional teams, including software developers and quality assurance engineers Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication Working knowledge of ITIL Methodology and SAFe Agile Framework Understands information systems and cybersecurity Experience with Site Reliability Engineering (SRE) practices. Familiarity with observability tools such as Prometheus, Grafana, New Relic, or similar. Certifications in cloud technologies, ITIL, or service management are a plus Certifications Preferred Microsoft Certified System Engineer (MCSE) Microsoft Certified Solutions Expert (MCSE) Azure Certification AWS Certification ITIL Foundation Core Competencies Prior experience of programming, writing automated test scripts Ability to communicate effectively across all levels of management Highly collaborative personality with excellent written and verbal communication skills Ability to manage and prioritize multi-tasks under pressure Ability to work both independently and collaborate with the team Self-directed and detail oriented. Moderate supervision with some latitude for independent judgment Flexible, calm, and professional demeanor in a fast-paced, high-stress environment Highly Motivated, self-starter who has a very strong desire to learn Work Location Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304275

Job description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation. Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks. Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production. Understand and drive the controls compliance initiatives across the services Collaborate with globally located cross functional team in building customer-centric products. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development, with a strong background in Service Management experience covering applications involving tech stack of Java-springboot, Python, GCP, Angular, and Kubernetes. Excellent stakeholder management and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Experience around implementing Incident, Problem, Change management standards Experience in conducting Post Implementation Reviews/Major Incident Reviews demonstrating accurate identification of root cause, preventive solutions Exposure to driving focus around non-functional requirements that a typical IT application should meet Hands-on experience in handling production support covering debugging, fix promotion via emergency releases would be preferred Experience around tools enabling service observability, resilience, recovery Familiarity with service management tools (e.g., ServiceNow, Jira). HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Overview: The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCo’s strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities: Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications: Key Skills/Experience Required: Overall 8+ years of IT experience Bachelor’s degree in computer science or information technology, master’s degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

Job Description: We are hiring an engineer of ServiceNow DevOps with a strong background in technical insight in ServiceNow and experience with delivering projects. This opportunity will support the transformation of our industry standard order and delivery management systems. You will work on the platform team implementing new tools to simplify the use of ServiceNow for our 1000+ developers, 400+ scoped applications, and 10k+ users. The position requires new tools to be created, implementation of OOTB solutions from NOW, and integration of external tools. The position requires close collaboration with U.S based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles. To be successful in this role you have an active background in platform support across many modules with a large scale CMDB. When required you will have the capability to engage at a ‘design & code’ level. You will have experience in all aspects of the software development lifecycle and are expected to have good teamwork, communication, and problem-solving skills. You will need a deep understanding of agile software methodologies and the ability to balance technical expertise and acumen. Additionally, you will be given opportunity to introduce new modules and idea in ServiceNow which client and product owners can use and enhance their day to day activity. Roles & Responsibilities Provide Architecture, design, development, testing of Out of the box ServiceNow software Solutions Support application teams in their use of the platform – create scoped apps, investigate issues, etc. Deliver new features around CICD, UAM, and platform tools to allow the customer to more easily develop solutions on the platform Provide root cause analysis for platform failures, performance issues, custom tool failures, and general customer requests Perform product owner function for the tools they’ve written for the platform Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, Process Automation and other ServiceNow features and functionalities. Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. Guiding a team or team members with technical knowledge and path forward for implementation Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. Actively participate in daily stand-up meetings Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. Reusing and scaling components to accommodate future growth and eliminate junk code. Support detailed documentation of systems and features. Act as liaison between external vendors and internal product, business, engineering, and design teams Qualifications - Internal Skills Knowledge and Experience CSA – certified system administrator At least one of CAD certified application developer or CIS certified implementation specialist 5+ years of experience in ServiceNow development, configuration and administration. Experience in working with Integration, flow designer, Orchestration, Custom Application Development, Process Automation, notifications and other ServiceNow modules and functionalities. Experience working with Import Set, transform map, table API and Robust Transform Engine Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) Experience in working on complex notification logic. Deployment experience. Strong technical leadership and project delivery including via vendors. Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. Good understanding of web-based Application Architectures and Application interfaces Proficiency in client side and server side Scripting. Business Rules, Runbook Automation, Workflow development Reusing and scaling components to accommodate future growth. Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. Education and Qualification Bachelor level degree or equivalent in Computer Science, or related field of study. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Omega Healthcare Management Services Private Limited TELANGANA Posted On 17 Jun 2025 End Date 01 Jul 2025 Required Experience 14 - 18 Years Basic Section No. Of Openings 1 Grade 4C Designation Associate Director - Service Line Closing Date 01 Jul 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad II Skills Skill DISASTER RECOVERY CLOUD CONSULTING ENTERPRISE ARCHITECTURE SDLC IT TRANSFORMATION PMP AMAZON WEB SERVICES IT STRATEGY BUSINESS ANALYSIS ITIL Education Qualification No data available CERTIFICATION No data available Job Description No data available

Job Description 5-8 years of Experience in Telecom domain. Technical Expertise & Hands on knowledge on billing system BSCS iX R3/R4/R17/R18/EB22/EB23 Expertise in BSCS Operations including Rating, Billing, Provisioning and Payments etc. Ability to proactively identify, Analyse, troubleshoot and resolve production systems issues reported from IT operations / development teams. Provide work around solutions and work with vendor teams for permanent fix. Hands on with shipment / ICP package deployment and support on production system. RCA analysis and Incident report for critical issues Strong Skills of Unix & SQL, PL/SQL. Expertise in ITIL/ITSM processes. Good interpersonal & Communication skills.

Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job Description: Role: Hitachi Migration Consultant Work Location: Hyderabad Working hours: Willingness to work in 24x7 & night shifts as required Should be a team player and should possess very good inter-personal skills. Working knowledge of Operating Systems Windows and various flavour of Unix Solaris, AIX, HP Unix etc. Experience implementing ITIL and or operational best practices Ability to proactively track progress of all project team members and keep people (often, peers) on task Ability to anticipate and head-off potential project delays (shifting business priorities, technical hurdles, project approvals from stakeholders, etc.) Experience working in a matrixed environment Technical knowledge and hands on experience of Hitachi storage products VSP G & F Series, functionality of SVOS, replication products and sound technical knowledge to implement Brocade and Cisco SAN Switches , Software products HDID, HAD, Ops center . Handon experience and in depth knowledge of data protection technologies Hitachi Shadow copy, Thin image, Copy on write snap, True copy, Universal replicator, HDID , RAID Manager. Hands on experience of migration methodologies True copy, replication, Universal volume manager, Hitachi Tier Storage manager, Shadow Copy. Deep involvement in the planning and execution of the migration plans to migrate and/or decommission application instances and servers in scope without disruption to business groups. Knowledge of various operating system and Data base migration tools. Automation of various tasks of migrations to improve efficiency and saving cost. Experience in working with IBM /EMC and Netapp storages would be an added advantage. Qualification - B.E/B.Tech/MSc. With min 3-6 years' experience in migrations . Industry wide certification from OEM Should possess very good written & verbal communication skills along with impactful presentation skills. About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into datadriven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential #LI-BJ1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the role: In this opportunity as Application Support Analyst, you will: Experience on Informatica support. The engineer will be responsible for supporting Informatica Development, Extractions, and loading. Fixing the data discrepancies and take care of performance monitoring. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. About You: You're a fit for the role of Application Support Analyst - Informatica if your background includes: 3 to 8+ experienced Informatica Developer and Support will be responsible for implementation of ETL methodology in Data Extraction, Transformation and Loading. Have Knowledge in ETL Design of new or changing mappings and workflows with the team and prepares technical specifications. Should have experience in creating ETL Mappings, Mapplets, Workflows, Worklets using Informatica PowerCenter 10.x and prepare corresponding documentation. Designs and builds integrations supporting standard data warehousing objects (type-2 dimensions, aggregations, star schema, etc.). Should be able to perform source system analysis as required. Works with DBAs and Data Architects to plan and implement appropriate data partitioning strategy in Enterprise Data Warehouse. Implements versioning of the ETL repository and supporting code as necessary. Develops stored procedures, database triggers and SQL queries where needed. Implements best practices and tunes SQL code for optimization. Loads data from SF Power Exchange to Relational database using Informatica. Works with XML's, XML parser, Java and HTTP transformation within Informatica. Experience in Integration of various data sources like Oracle, SQL Server, DB2 and Flat Files in various formats like fixed width, CSV, Salesforce and excel Manage. Have in depth knowledge and experience in implementing the best practices for design and development of data warehouses using Star schema & Snowflake schema design concepts. Experience in Performance Tuning of sources, targets, mappings, transformations, and sessions Carried out support and development activities in a relational database environment, designed tables, procedures/Functions, Packages, Triggers and Views in relational databases and used SQL proficiently in database programming using SNFL Thousand Coffees Thomson Reuters café networking. #LI-VGA1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the Role Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. About You You’re a fit for the role if your background includes: 3+ Years of experience in software development and/or technology infrastructure on Boomi. Boomi is a mandatory API and web services and AWS is good to have Experience in boomi incident management with MQ Experience in supporting applications built on modern application architecture Boomi and cloud infrastructure, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success driving projects and initiatives even with ambiguous details provided. ITIL Certification preferred. #LI-SS5 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Position Requirements § Bachelor’s degree in technology or any other bachelor’s degree § ~10 years of Enterprise / Telecom Network infrastructure relevant experience. § Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. § Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. § Excellent interpersonal skills needed to work with various levels of technical staff members. § Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. § Work with internal customers in managing requests/changes/incidents for your areas of work. § Work with global teams to provide support and complete IT projects. § Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. § Self-motivated, constructive and positive attitude. § Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: § Knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. § Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, VPN. § Good knowledge on automation / scripting and ability to automate repetitive tasks. § Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). § Knowledge in working with SDWAN products (SilverPeak). § Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. § Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) § Expert level knowledge in working with various routing protocols such as BGP, OSPF. § Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. § Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. § Recognize the importance of customer focus and/or of serving the needs of the end user. § Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications § CCNP Certification would be an added advantage. Responsibilities § 24x7 Remote Network Monitoring & Management. § Own the networking issues connecting and supporting the corporate and shared network environment. § Drive critical issue resolution/Break-Fix for P1/P2 issues. § Coordinate and work with the external vendors for various operational issues and projects. § Provide hardware support & maintenance for all networking components. § Manage existing and new networking solutions, including monitoring the network stability and uptime. § Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. § Handle escalated issues from L1/L2 team and provide timely resolution. § Responding and documenting outages and circuits down through incident reporting. § Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. § Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. § Documentation and change control. § Mentor junior team members and provide guidance in various change tasks. § Monitor event logs and services to be proactive in identifying potential issues. § Attend scheduled network change calls impacting the network availability. § Shift Handover and Shift Updates. Job Type: Permanent Pay: ₹100,000.00 - ₹110,000.00 per month Benefits: Health insurance Schedule: Monday to Friday Experience: Routing protocols: 10 years (Required) switches: 10 years (Required) SD WAN: 10 years (Required) AWS: 5 years (Required) License/Certification: CCNP (Required)

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The COO organization enables business delivery on all COO functions including strategy, Workspace management, workforce governance, employee engagement, risk management, portfolio governance and integrated reporting. Additionally, the team also provides support on enhanced approvals for resource requisitions, campus hiring program and global mobility. Job Description The individual will be a part of the Risk function for APS&E and will be responsible for pro-active risk management and for promoting a risk aware culture across APS&E teams. The role will involve encouraging delivery teams to identify potential risks, debating and reviewing their remediation plans, tracking their progress and monitoring sustenance of the actions taken. The role will also involve performing periodic spot checks, mock audits and QA checks to identify potential risks and enable their remediation in a pro-active manner. He / She will be required to build strong partnership with various risk related stake holders (BCMR, Migrations, COR, Business Continuity team etc.) both within GBS as well as in Global teams. The role will be required to represent GBS in Global Audit/ RII/ SII related remediation initiatives. The role will also be required to perform other risk related activities for GBS owned and aligned processes. Responsibilities Drive Risk Culture Risk Champion for APS&E QA and PARCM implementation for APS&E Ensure accuracy and completeness of PARCM inventory Drive resolution of the PARCM inventory exceptions Perform spot checks and risk assessments for key themes in APS&E Interface with GBS partners: BCMR, COR, GBCR, Migrations Interface with APS&E FLU Risk partners Represent GBS in Global Audit/ RIAI/ SIAI remediation Prepare and present Process Health and Risk dashboards for APS&E Mgmt Drive periodic routines for Risk program governance Requirements Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization) Certifications, If Any: Not Mandatory Experience Range: 3 to 6 years Foundational skills: Knowledge on ITIL, Prod Support and info sec functions In-depth knowledge of the risk/ issue lifecycle Experience in performing technology audits Experience in supporting and/ or managing risk for Prod Support Experience in developing and implementing solutions for remediating risks Experience in tracking and governance of risk related initiatives Communication skills Conflict Management Ability to prioritize and manage tasks with limited or no follow ups Ability to influence without direct authority – especially when working with large teams Ability to adapt communication styles and content based on audience Ability to quickly learn/ understand new technology or domain (from a risk point of view) Desired skills: Knowledge of Bank’s Risk framework and processes will be an added advantage. Certifications like CISA/ CISSP will be an added advantage Experience in leading a Prod support team Knowledge of Banking and Finance Work Timings: 10.30 AM to 07.30 PM Job Location: Hyderabad

Category: Software Development/ Engineering Main location: India, Andhra Pradesh, Hyderabad Position ID: J0325-0463 Employment Type: Full Time Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Position: Software Engineer Experience:5+ Years Category: Software Development/ Engineering Main location: Hyderabad Position ID: J0325-0463 Employment Type: Full Time Job Description : We aim to achieve the following: AC – UI Path Position Description Technologies required: RPA (UiPath RE Framework) UiPath test Suite experience is must. .Net or Java or Python UiPath RPA Developer Advanced Certification preferred Proficiency in UiPath RPA RE Framework, including Studio, Orchestrator, and attended and unattended bots. Strong understanding of RPA best practices and bot lifecycle management. Experience with incident management tools and practices. Familiarity with ITIL processes is desirable. - Ability to analyze complex issues and diagnose root causes. - Strong troubleshooting skills and attention to detail. - Ability to develop and implement effective solutions under pressure. Roles & Responsibilities : Develop UiPath Robotic Process Automations. Collaborate with business and technical SMEs to define automations, business rules, and exceptions. Contribute to and author solution design documents. Identify and create reusable automation components. Installation of UiPath software and required third party components. Implement Bot throughput logging, auditing, and exception handling. Support User Acceptance Testing with business and IT. Support automations once in production. Willing to work in all kinds of shifts based on rotation Should be flexible to work in on-call or on-duty apart from shifts etc Hands on experience on change management related UiPath RPA Ability to analyze the bot’s and provide the improvement or betterment Communication Skills: Excellent speaking, writing and listening in English Behavioural Competencies : Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritise and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies Note: This job description is a general outline of the responsibilities and qualifications typically associated with the SAP Sales & Distribution role. Actual duties and qualifications may vary based on the specific needs of the organization. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Your future duties and responsibilities Required qualifications to be successful in this role Skills: Incident Management User Acceptance Testing What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekend. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC1 As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology.

Category: Software Development/ Engineering Main location: India, Andhra Pradesh, Hyderabad Position ID: J0325-1867 Employment Type: Full Time Position Description: Location Hyderabad Years of Exp Upto 0.5 to 1.5 years for ASE Position Description Installation of UiPath software and required third party components. Support User Acceptance Testing with business and IT. Support automation's once in production. Dashboard monitoring for attended and unattended bots Willing to work in all kinds of shifts based on rotation – 24/5 Should be flexible to work in on-call or on-duty apart from shifts etc Work experience on support with incident management and monitoring of activities Required qualifications to be successful in this role Education: BE/BTech/MCA Technologies required:/ Selected Skills RPA (UiPath RE Framework) UiPath Studio/ RPA/ Orchestrator .Net or Java or Python UiPath Studio (for building automation's), UiPath Robot (for running automations), and UiPath Orchestrator - Understanding of RPA best practices and bot lifecycle management. - Experience with incident management tools and practices. - Familiarity with ITIL processes is desirable. - Ability to analyse complex issues and diagnose root causes. - Troubleshooting skills and attention to detail. - Ability to develop and implement effective solutions under pressure. Skills: Analytical Thinking What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Experience : 3–4 Years Job Summary : We are looking for a dedicated and detail-oriented Support Analyst with experience in the Banking or Financial Services domain . The candidate will be responsible for providing Level 1/2 support, resolving technical issues, working with stakeholders, and ensuring smooth operations of banking applications and platforms. Key Responsibilities : Provide application and technical support for core banking systems, payment platforms, or trading systems. Ticket Tracking and resolving the issues Monitor production systems and proactively identify issues to ensure minimal downtime. Troubleshoot issues, provide resolutions, and document RCA (Root Cause Analysis). Work closely with development, QA, infrastructure, and business teams for incident resolution. Manage incident, change, and problem management processes as per ITIL best practices. Create and maintain support documentation Participate in daily standups, issue triaging, and service reviews. Handle on-call rotation and weekend support, if needed. Required Skills & Experience : 3–4 years of experience in an application support or technical support role, preferably in a banking or financial domain . Strong knowledge of SQL , Unix/Linux , and scripting (Shell, Python, or PowerShell). Experience with ticketing tools like ServiceNow , JIRA , or Remedy . Understanding of ITIL processes and service management frameworks. Excellent communication and analytical skills. interact with business users and stakeholders.

Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills and experience Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health, proactively identifying potential issues. Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs. Escalate complex or unresolved issues to the Service Manager or relevant senior teams. Document all support activities, including incident details, troubleshooting steps, and resolutions. Participate in shift handovers and knowledge sharing. Perform routine maintenance tasks to ensure optimal application performance. Collaborate with other support teams to ensure seamless issue resolution. Develop and maintain technical documentation and knowledge base articles. Assist in the implementation of new applications and updates. Provide training and support to junior team members.

Summary As a Project Management (Hiring for Multiple Roles) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Lead small but diverse project management teams assisting in managing components of a larger technological program Help oversee functional individual contributors on a project team by delegating work to others and providing direction for timely, high-quality work to complete Manage project schedules and scope, assist in creating the project budget, oversee deliverables for quality and assist in staffing projects Manage client, company and project team expectations for performance by measuring and communicating project metrics and making changes to program as needed Prepare detailed SOW for clients; gain acceptance and stakeholder approval on the scope of that work Gather requirements, expectations and effectively relay them to the offshore team Oversee project activities, coordinating efforts between onsite and offshore teams to ensure they align with project objectives and timelines Lead daily stand-ups and other project discussions to ensure smooth progress Monitor project progress, identify potential risks, and escalate issues to the relevant stakeholders when necessary Provide regular updates on project status to the stakeholders Proactively identify, track, and resolve project issues and risks promptly Keep thorough documentation of project requirements, communications, changes, and updates Ensure all project documents are current and accessible to the appropriate stakeholders What we're looking for Having relevant and hands-on experience in SDLC project management, in mature IT Services organization(s) managing complex projects from start to finish An ability to work independently across multiple projects, and to meet deadlines Experience in US Healthcare is beneficial Excellent leadership and team management skills Strong written and oral communication skills to move objectives forward Analytical mindset with a keen eye for detail Ability to handle multiple priorities and meet tight deadlines Problem-solving and decision-making capabilities Entrepreneurial in your approach and able to work with minimal supervision Must have a sound understanding of the software development and software test lifecycle Good to have a sound understanding of the Agile methodology Ability to communicate easily with a diverse group of people PMP/ITIL Certifications will be an advantage Knowledge of budget development, control and assurance methods, and project management software Ability to translate broader program objectives into clear and achievable project milestones Influencer who can clearly communicate project priorities and motivate functional individual contributors to action Good organization skills to balance and prioritize work Ability to handle multiple tasks simultaneously and switch between tasks quickly Project Management experience of at least 6+ years with an overall experience of 12-15 years What you should expect in this role Opportunities to travel through your work (0-10%) Show more Show less

Company: Glan Management Consultancy Location: Gurgaon Experience: 8-15 year Salary: Employment Type: Job Description: Position : eComm & digital manager (SFCC, SFRA) Location : Gurgaon Experience : 9+ year Qualification : Bachelor degree in IT Key Deliverables (Essential functions & Responsibilities of the Job): · Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. · Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction · Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. · Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. · Identify eComm & digital demands in a timely and comprehensive manner and ensure business · requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. · Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. · Accountable for project delivery of applications or technology in time & budgets. · Manage personnel and outside contractor(s) as required. · Where required, to provide leadership, welfare and coaching to your team. Key Relationships: · Internal business customers in eComm & digita. · Global IT Vendor, market and global (HQ) colleagues, Local vendor partners · Internal staff - direct reports (where applicable) · IT vendors, contractors (where applicable) Knowledge Skills and Abilities: · This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. · Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework , Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front · Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. · Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. · Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. · Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. · Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. · This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. · Ability to effectively interact with all levels of business via phone, written communication and in person. · Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA – Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ? Email: etalenthire@gmail.com Satish: 8802749743 Website: www.Glansolutions.com Job Type: Full-time Pay: ₹16,717.29 - ₹85,026.32 per month Benefits: Paid sick time Provident Fund Schedule: Morning shift Work Location: In person

Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills and experience Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills. Key Responsibilities Provide L1/L2 technical support for applications Monitor application performance and system health, proactively identifying potential issues. Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs. Escalate complex or unresolved issues to the Service Manager or relevant senior teams. Document all support activities, including incident details, troubleshooting steps, and resolutions. Participate in shift handovers and knowledge sharing. Perform routine maintenance tasks to ensure optimal application performance. Collaborate with other support teams to ensure seamless issue resolution. Develop and maintain technical documentation and knowledge base articles. Assist in the implementation of new applications and updates. Provide training and support to junior team members.