9257 Itil Jobs

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with a strong background in managing healthcare services and leading teams. The ideal candidate will have excellent leadership skills and the ability to manage multiple projects simultaneously. Roles and Responsibility Manage and oversee the daily operations of the delivery team, ensuring efficient and effective service. Develop and implement strategies to improve patient care and satisfaction, enhancing the overall quality of healthcare services. Lead and motivate a team of professionals, providing guidance and support to ensure they meet their goals. Collaborate with cross-functional teams to identify areas for improvement and implement changes that drive business growth. Analyze data and metrics to measure performance and make informed decisions to optimize delivery processes. Foster a culture of excellence, promoting continuous learning and development within the team. Job Requirements Proven experience in managing healthcare services or related fields, with a minimum of 5 years of experience. Strong leadership and management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders. Ability to analyze complex data and make informed decisions to drive business outcomes. Strong problem-solving skills, with the ability to think critically and creatively. Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines. Skill Vendor Management Project Management SDLC IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Title : REF70204L- Program Analyst-IT, IT Service Desk-Voice role, 1 to 2 yrs. experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Title : REF72765K- Assistant Manager - WTS, MS Dynamic 365 CRM L2 support, 4+ yrs experience, Mumbai location, Immediate joiners Responsibility L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service Serve as a point of escalation for unresolved issues from the first-level support team. Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points. Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles. Share expertise and best practices with the support team to improve overall competency and efficiency. Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution. Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives Ensure that all changes adhere to established change management processes and compliance requirements Provide ongoing support and guidance to users on complex system configurations and customizationsExp3-5 Years Expectations Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration. Proficient in troubleshooting complex technical issues and performance optimization Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively. Comfortable interacting with users, stakeholders, and technical teams at all levels Collaborative mindset with the ability to work effectively in a team-oriented environment Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities, technologies, and business requirements. Willingness to continuously learn and acquire new skills Strong customer service orientation with a commitment to delivering exceptional support and exceeding user expectations. Empathetic approach to understanding user needs and providing personalized assistanceTool/Application/SoftwareMs Dynamic CRM. Knowledge in JIRA and Fresh Sevice. Qualifications Graduate in Computer Science, Information Technology, or a related field with 2-to-3-year Experience of functional knowledge in Microsoft DynamicsCRM or any other CRM. ITIL Knowledge. Job Location

Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The role: 15+ years experience in Asset S/W & H/W compliance management Experience to lead asset compliance track and ensure to manage complete life cycle of Software/Hardware assets for the organization. Identify, document, and report license compliance issues and recommend solutions for a fix. Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements and responsible to Maintain, update, track and report on all assets throughout the asset life cycle. Working closely with the various IT groups responsible for various IT Assets. Maintain software standards, validate product lists and maintenance contracts within the asset management database. Coordinate software license and maintenance agreement reviews. Advise management for best practices to optimize existing assets while reducing risks Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information. Review and analyze hardware contracts and maintenance agreements to establish entitlements. Validate data between all systems of record and the asset management tool. Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance. Monitor and alert stakeholders to changes in hardware warranty terms and conditions. Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity. Interact closely with counterparts in APAC, EMEA and the US to develop where applicable, regional policies and procedures in order to comply with the regulatory requirements Conduct and lead software/hardware asset reconciliation and audit activities. Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing Lead all internal and external software licensing audits, analyze results and provide corrective action plans to senor management Work with IT management and procurement team to optimize software licensing agreements, identify potential savings areas, manage software product contracts, and create automated processes to facilitate software procurement/deployment Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders What youll bring: ITIL Foundations Certificate and experience in multicultural environment Familiarity with asset management software and/or inventory tracking systems, such as Flexera, CMDB etc. Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers Experience in asset management, with tools such as ServiceNow, SCCM, and Intune and expert in reconciliation and manual data reconciliation. Familiarity with contract/agreement review and accurate interpretation. Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple. Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience. About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Description The Service Management Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.Are you passionate about service management, customer experience, business analytics, and love working with the latest technologies in a dynamic environment to drive business valueDo you have a burning desire to move fast and be boldThen we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML)) to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to create and maintain strong working relationships. Build knowledge of TR products and services, and the related services we depend upon from our internal and external Service Providers. Learn the impact service issues have from a customer and employee perspective. Help strengthen partnerships and build cross-team collaboration on key service improvement initiatives. Be responsive to internal stakeholder needs and engage with stakeholders across multiple functions. Typical daily work may include but is not limited to complex data mining, trend analysis, metric and report production, process flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of incident, problem, change and other practice areas for enhanced accuracy of data quality, root cause analysis and identification of preventative measures. Support the recurring service performance reporting cycle (e.g., weekly, monthly, quarterly). About You: Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level. Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) preferably a combination. Strong communication and collaboration skills. Strong analytical and problem-solving skills. Proven ability to learn and apply new technologies. Development experience preferred. Strong IT Service Management and standards experience preferred. ITIL Certification preferred. 4+ year university degree preferred. #LI-KP2 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably. Were the first software business in the world to have our sustainability targets validated by the SBTi, and weve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. Weve also recently been named as one of the worlds most innovative companies. If youre a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job TitleMicrosoft 365 Release and Adoption Manager LocationKuala Lumpur Employment Type Full Time The job As part of a global Unified Communications and Collaborations team, this candidate will serve as a dedicated Microsoft 365 Release and Adoption Manager to oversee the release management life cycle of Microsoft 365 products and related apps with a strong focus on user adoption and end-user training. This role combines technical expertise with strategic planning and professional level training experience to ensure smooth deployment and effective utilization of Microsoft 365 productivity tools across the organization. Key responsibilities Release Management: Oversee the end-to-end release management process for Microsoft 365, including planning, scheduling, and coordinating releases. User Adoption: Develop and implement strategies to drive user adoption of Microsoft 365 tools, ensuring employees are fully engaged and utilizing the platform effectively. Training and Support: Create and deliver training programs and materials to support user adoption, including workshops, webinars, training videos and documentation. Stakeholder Engagement: Collaborate with key stakeholders to understand business needs and ensure alignment with Microsoft 365 capabilities. Performance Monitoring: Track and report on adoption metrics and user feedback to continuously improve the adoption strategy. Change Management: Work with Enterprise Architecture, Change Managers, and IT Business partners to manage change initiatives related to Microsoft 365 updates, ensuring minimal disruption to business operations. Communication: Develop and execute communication plans to keep users informed about new features, updates, and best practices. Essential requirements Experience: Proven experience in managing Microsoft 365 release cycles and driving user adoption of productivity tools in a large organization. Skills: Strong project management skills, excellent communication and training abilities, and a deep understanding of Microsoft 365 tools and services as it relates to Microsofts Modern Workplace Architecture. Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). Desired skills Microsoft 365 CertifiedFundamentals, Microsoft 365 Certified Enterprise Administrator Expert are a plus Excellent English speaking and user documentation skills Must work well independently and with others as part of a larger team and be able to collaborate on cross-functional teams. IT at AVEVA Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally. We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join. Find out morehttps://www.aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

About the Role In this opportunity, as Service Management Practice Enablement Lead , you will: Responsible for the enablement, continual improvement and ongoing tactical and strategic governance of multiple, often related, ITIL-based Practices Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience Better position the practices, lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas Subject matter experts in all or many of the service management practices/processes Provide technical guidance/expertise on the service management technology used to enable and automate the practice Consulting and advice to the Practice Owners to help establish and develop the practice, adopt methods and techniques Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem Ensures practice-related training and resources are provided to the practice leads Evangelize and promote the proper use of the practice representing all 4 dimensions of service management Work closely with the service management product owner to ensure product direction and improvements are carried out Enable the proper use and prioritization of an integrated continual improvement register and governance the practices Conduct process value stream mapping, identify key integrations and dependencies, provide process design services and process maturity assessments as well as recommendations for improvement About You Youre a fit for the role of Service Management Practice Enablement Lead if your background includes: Advanced knowledge of ITIL 4 frameworks, particularly theManaging Professional and Strategic Leader schemes. Strong verbal and written communication skills. Experience with ServiceNow modules and integrations. Thought leadership in service management and a mindset for continual improvement. Strong governance skills and ability to influence without direct authority. Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering. Govern and improve multiple ITIL-based service management practices. Support Practice Owners in managing and executing service management practices effectively. Lead process improvement initiatives and ensure proper adoption of service management processes. Serve as a subject matter expert in service management practices and processes. Provide technical guidance on service management technology and automation. #LI-HG1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Date 29 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time ServiceNow Developer in Bangalore were looking for Your future role Take on a new challenge and apply your ServiceNow platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and dedicated teammates. You'll be at the forefront of configuring ServiceNow modules, ensuring they seamlessly transition into production environments. Day-to-day, youll work closely with teams across the business (Service Owners, IT, Operations), providing technical solutions and assisting with technical challenges, and much more. Youll specifically take care of workflow configuration, UI configuration (Service Portal), and client and server-side scripting, but also engage in the proactive management of repetitive incidents and major incidents in ServiceNow. Well look to you for: Implementing ServiceNow ITSM modules as a technical resource Design, development, and implementation of new applications on the ServiceNow platform Analysis of functional requirement specifications and proposing technical feasibility and solutions Mentoring field resources in implementation methodology and best practices Managing platform upgrades and maintenance Troubleshooting, diagnosing, and resolving issues collaboratively All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Science, IT, or a related field Total 4+years of experience into Servicenow Implementation Experience or understanding of ITSM applications (Incident, Problem, Change, etc.) Knowledge of ServiceNow platform development and custom solutions Familiarity with LDAP, VPN, SSL, SAML/SSO, and other related technologies A ServiceNow certification is an advantage Strong analytical and problem-solving skills Excellent communication and mentoring abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology standards for digital mobility Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of transport Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Date 24 May 2025 Location: Bangalore, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Technical Incident Manager in Bangalore were looking for Your future role Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelor's Degree or equivalent in a relevant discipline. 8+ years of related experience in IT infrastructure and production support. Experience with at least five of the followingUnix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions. Proficiency in tools like ServiceNow or other ticketing systems. ITIL certification (preferred). Strong relationship management skills and ability to communicate effectively with all levels of management. Proficiency with Word, Excel, and PowerPoint for reporting and presentations. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge security standards for rail signalling. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning opportunities. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Date 2 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:481603 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist security Operationsis to ensure security risks are identified and managed within acceptable limits. The Security specialist will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams to manage security of the organization RESPONSIBILITIES: To analyse and update critical and non critical log sources and their health status check for redundant log sources and take necessary steps working with right stake holders daily health check and monitoring of SOC infra Co-relationship, framework management for SOC use cases responsible for analytics and data crunching or data analysis and represenation of outcome for leadeship to make next decisions KPI definition, revision and imprvement for SOC infra, health and use cases TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 4-6 years of relevant IT experience Professional industry standard certifications like CISSP, CEH, GIAC, CISM, ISO 27002 etc. will be an added advantage Experience with various IT / Security technologies including, Active Directory, DNS, Messaging, Firewalls/ VPN Gateways, IPS, Proxy, WAF, PKI, IAM,etc. Good understanding of tools like CyberArk, PingIdentity, Sailpoint, Qualys, Veracode Proficient handson experience and understanding of various security tools and technologies. Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Demonstrated leadership experience in the area of Security Operations Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage projects and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage Exposure to ISO 27002 and ISO 27005 An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals.

We are looking for a Dynamics 365 Service Engineer Youll make a difference by Interacting with the end users on regular basis. Understand the issues faced by business users Work on the Service tickets / user queries raised by business users Provide user trainings to end users Log monitoring Work on change requests and bug fixes. Troubleshoot technical issues Dynamics 365 Environment monitoring and management. Youll win us over by Mandatory Skills: Interacting with the end users on regular basis. Understand the issues faced by business users Work on the Service tickets / user queries raised by business users Provide user trainings to end users Log monitoring Work on change requests and bug fixes. Troubleshoot technical issues Dynamics 365 Environment monitoring and management. Preferred Skills: Certified Power Apps + Dynamics 365 Developer Associate Preferable experienced in advanced reporting using Microsoft Power BI, C#, SQL and Azure PowerShell scripting Project based experience in data migration/validation Understanding of Azure PaaS, Azure DevOps Understanding of ITIL process Azure logic Apps.

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Primary Responsibilities Processing requests per ITIL framework and within defined SLA. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Provide remote and on-site support to users experiencing hardware problems. Perform hardware upgrades and replacements as needed. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to resolve complex issues. Educate users on best practices for laptop maintenance and usage. Ensure compliance with company policies and procedures. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Show more Show less

Your IT Future, Delivered. Application Support Specialist With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our location have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Java #Windows/Linux #.Net Grow together. The IT Application Support Specialist is responsible for providing technical assistance, troubleshooting, and maintenance for business applications. This role ensures the smooth operation of software application by diagnosing and resolving issues, collaborating with development teams, and supporting end users. Requirements: Experience with application support, troubleshooting, and issue resolution. Experience with supporting applications developed on Java or .Net Knowledge of databases (SQL), operating systems (Windows/Linux), and networking basics. Be able to Support applications running on Openshift/Azure technologies. Familiarity with ITIL processes and ticketing systems. Strong analytical and communication skills. Ready to embark on the journey? Here’s what we are looking for: Provide Level 2 support for business applications. Should be able to work on night shifts independently. Diagnose and resolve application-related issues, escalating complex cases as needed. Collaborate with IT teams and vendors for system updates, patches, and enhancements. Assist with user onboarding, training, and documentation. Monitor application performance and ensure uptime and reliability. Manage service requests through GSN. Support data integrity, security, and compliance standards. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will also engage in problem-solving activities, providing insights and recommendations to enhance application performance and user experience. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of ITIL processes and frameworks. - Experience with application development and configuration in ServiceNow. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with scripting languages relevant to ServiceNow. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education Show more Show less

Senior Analyst – Infrastructure Support - Deloitte Support Services India Private Limited Work you'll do You will be responsible to perform technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation. Illustrative Duties and Responsibilities: Monitor system and service performance, identifying issues or disruptions in real-time. Lead troubleshooting efforts for incidents, working to quickly resolve service interruptions. Coordinate and communicate effectively during incidents to ensure timely updates to stakeholders. Provide critical support to the firm's IT Infrastructure, Applications and Cloud resources on performance, availability, and security. Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact. Build scripts that will make data evaluation processes more flexible or scalable across data sets with Develop scripts & dashboards to automate visualization, device and monitoring Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data. Perform post-incident analysis to identify the root causes of issues and contribute to implementing long-term solutions to prevent recurrence. Document findings and propose changes to system design or processes to improve reliability. Implement cost-effective solutions and ensure resource utilization efficiency Knowledge on cloud automation and infrastructure-as-code tools Monitor performance metrics and generate reports. Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours. Working knowledge on Cloud and On-Premises infrastructure related alerts and issues Collaborate with support teams to troubleshoot and diagnose problems Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems Document accordance with standard organization policies and procedures Notify customer and third-party service providers of issues, outages, and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis Identify and address day to day continuous improvement activities Perform miscellaneous job-related duties as assigned by the team manager Assist with fulfillment of basic Service Requests Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Years of Experience: 3-5 Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management. Technical Skills: A Strong automation and scripting background A strong understanding of IT systems, and infrastructure with familiarity on the relevant technologies and tools used for incident management Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions Working knowledge of enterprise infrastructure both on-premises and cloud hosted Hands on experience in ITSM modules including ServiceNow Hands on experience in Application monitoring tools; SCOM, Azure Monitor, Dynatrace, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus Hands on experience in Web Technologies (IIS, SharePoint, Apache, etc.) and awareness of basic database concepts (SQL or Oracle) Hands on experience in supporting & resolving Cloud infrastructure related incidents/events Knowledge of cloud automation and infrastructure-as-code tools (e.g., Terraform, AWS CloudFormation) Create and implement end to end automation solutions for various processes and systems using PowerShell and Python Identify opportunities for process automation to improve efficiency and productivity Foundational ability to analyze data and compare with defined performance measures Ability to follow SOPs and documented workflows Foundational knowledge of current business technologies, frameworks, methods, and tools Diagnose and resolve automation-related issues through seamless automation Ability to assist and perform with the identification of key issues or trends Ability to comprehend information risk concepts and principles Work closely with cross functional teams, including software developers and quality assurance engineers Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication Working knowledge of ITIL Methodology and SAFe Agile Framework Understands information systems and cybersecurity Experience with Site Reliability Engineering (SRE) practices. Familiarity with observability tools such as Prometheus, Grafana, New Relic, or similar. Certifications in cloud technologies, ITIL, or service management are a plus Certifications Preferred Microsoft Certified System Engineer (MCSE) Microsoft Certified Solutions Expert (MCSE) Azure Certification AWS Certification ITIL Foundation Core Competencies Prior experience of programming, writing automated test scripts Ability to communicate effectively across all levels of management Highly collaborative personality with excellent written and verbal communication skills Ability to manage and prioritize multi-tasks under pressure Ability to work both independently and collaborate with the team Self-directed and detail oriented. Moderate supervision with some latitude for independent judgment Flexible, calm, and professional demeanor in a fast-paced, high-stress environment Highly Motivated, self-starter who has a very strong desire to learn Work Location Hyderabad Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304275

Job description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation. Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks. Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production. Understand and drive the controls compliance initiatives across the services Collaborate with globally located cross functional team in building customer-centric products. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development, with a strong background in Service Management experience covering applications involving tech stack of Java-springboot, Python, GCP, Angular, and Kubernetes. Excellent stakeholder management and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Experience around implementing Incident, Problem, Change management standards Experience in conducting Post Implementation Reviews/Major Incident Reviews demonstrating accurate identification of root cause, preventive solutions Exposure to driving focus around non-functional requirements that a typical IT application should meet Hands-on experience in handling production support covering debugging, fix promotion via emergency releases would be preferred Experience around tools enabling service observability, resilience, recovery Familiarity with service management tools (e.g., ServiceNow, Jira). HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Overview: The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCo’s strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities: Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications: Key Skills/Experience Required: Overall 8+ years of IT experience Bachelor’s degree in computer science or information technology, master’s degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

Job Description: We are hiring an engineer of ServiceNow DevOps with a strong background in technical insight in ServiceNow and experience with delivering projects. This opportunity will support the transformation of our industry standard order and delivery management systems. You will work on the platform team implementing new tools to simplify the use of ServiceNow for our 1000+ developers, 400+ scoped applications, and 10k+ users. The position requires new tools to be created, implementation of OOTB solutions from NOW, and integration of external tools. The position requires close collaboration with U.S based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles. To be successful in this role you have an active background in platform support across many modules with a large scale CMDB. When required you will have the capability to engage at a ‘design & code’ level. You will have experience in all aspects of the software development lifecycle and are expected to have good teamwork, communication, and problem-solving skills. You will need a deep understanding of agile software methodologies and the ability to balance technical expertise and acumen. Additionally, you will be given opportunity to introduce new modules and idea in ServiceNow which client and product owners can use and enhance their day to day activity. Roles & Responsibilities Provide Architecture, design, development, testing of Out of the box ServiceNow software Solutions Support application teams in their use of the platform – create scoped apps, investigate issues, etc. Deliver new features around CICD, UAM, and platform tools to allow the customer to more easily develop solutions on the platform Provide root cause analysis for platform failures, performance issues, custom tool failures, and general customer requests Perform product owner function for the tools they’ve written for the platform Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, Process Automation and other ServiceNow features and functionalities. Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. Guiding a team or team members with technical knowledge and path forward for implementation Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. Actively participate in daily stand-up meetings Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. Reusing and scaling components to accommodate future growth and eliminate junk code. Support detailed documentation of systems and features. Act as liaison between external vendors and internal product, business, engineering, and design teams Qualifications - Internal Skills Knowledge and Experience CSA – certified system administrator At least one of CAD certified application developer or CIS certified implementation specialist 5+ years of experience in ServiceNow development, configuration and administration. Experience in working with Integration, flow designer, Orchestration, Custom Application Development, Process Automation, notifications and other ServiceNow modules and functionalities. Experience working with Import Set, transform map, table API and Robust Transform Engine Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) Experience in working on complex notification logic. Deployment experience. Strong technical leadership and project delivery including via vendors. Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. Good understanding of web-based Application Architectures and Application interfaces Proficiency in client side and server side Scripting. Business Rules, Runbook Automation, Workflow development Reusing and scaling components to accommodate future growth. Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. Education and Qualification Bachelor level degree or equivalent in Computer Science, or related field of study. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Omega Healthcare Management Services Private Limited TELANGANA Posted On 17 Jun 2025 End Date 01 Jul 2025 Required Experience 14 - 18 Years Basic Section No. Of Openings 1 Grade 4C Designation Associate Director - Service Line Closing Date 01 Jul 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad II Skills Skill DISASTER RECOVERY CLOUD CONSULTING ENTERPRISE ARCHITECTURE SDLC IT TRANSFORMATION PMP AMAZON WEB SERVICES IT STRATEGY BUSINESS ANALYSIS ITIL Education Qualification No data available CERTIFICATION No data available Job Description No data available

Job Description 5-8 years of Experience in Telecom domain. Technical Expertise & Hands on knowledge on billing system BSCS iX R3/R4/R17/R18/EB22/EB23 Expertise in BSCS Operations including Rating, Billing, Provisioning and Payments etc. Ability to proactively identify, Analyse, troubleshoot and resolve production systems issues reported from IT operations / development teams. Provide work around solutions and work with vendor teams for permanent fix. Hands on with shipment / ICP package deployment and support on production system. RCA analysis and Incident report for critical issues Strong Skills of Unix & SQL, PL/SQL. Expertise in ITIL/ITSM processes. Good interpersonal & Communication skills.

Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job Description: Role: Hitachi Migration Consultant Work Location: Hyderabad Working hours: Willingness to work in 24x7 & night shifts as required Should be a team player and should possess very good inter-personal skills. Working knowledge of Operating Systems Windows and various flavour of Unix Solaris, AIX, HP Unix etc. Experience implementing ITIL and or operational best practices Ability to proactively track progress of all project team members and keep people (often, peers) on task Ability to anticipate and head-off potential project delays (shifting business priorities, technical hurdles, project approvals from stakeholders, etc.) Experience working in a matrixed environment Technical knowledge and hands on experience of Hitachi storage products VSP G & F Series, functionality of SVOS, replication products and sound technical knowledge to implement Brocade and Cisco SAN Switches , Software products HDID, HAD, Ops center . Handon experience and in depth knowledge of data protection technologies Hitachi Shadow copy, Thin image, Copy on write snap, True copy, Universal replicator, HDID , RAID Manager. Hands on experience of migration methodologies True copy, replication, Universal volume manager, Hitachi Tier Storage manager, Shadow Copy. Deep involvement in the planning and execution of the migration plans to migrate and/or decommission application instances and servers in scope without disruption to business groups. Knowledge of various operating system and Data base migration tools. Automation of various tasks of migrations to improve efficiency and saving cost. Experience in working with IBM /EMC and Netapp storages would be an added advantage. Qualification - B.E/B.Tech/MSc. With min 3-6 years' experience in migrations . Industry wide certification from OEM Should possess very good written & verbal communication skills along with impactful presentation skills. About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into datadriven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential #LI-BJ1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the role: In this opportunity as Application Support Analyst, you will: Experience on Informatica support. The engineer will be responsible for supporting Informatica Development, Extractions, and loading. Fixing the data discrepancies and take care of performance monitoring. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. About You: You're a fit for the role of Application Support Analyst - Informatica if your background includes: 3 to 8+ experienced Informatica Developer and Support will be responsible for implementation of ETL methodology in Data Extraction, Transformation and Loading. Have Knowledge in ETL Design of new or changing mappings and workflows with the team and prepares technical specifications. Should have experience in creating ETL Mappings, Mapplets, Workflows, Worklets using Informatica PowerCenter 10.x and prepare corresponding documentation. Designs and builds integrations supporting standard data warehousing objects (type-2 dimensions, aggregations, star schema, etc.). Should be able to perform source system analysis as required. Works with DBAs and Data Architects to plan and implement appropriate data partitioning strategy in Enterprise Data Warehouse. Implements versioning of the ETL repository and supporting code as necessary. Develops stored procedures, database triggers and SQL queries where needed. Implements best practices and tunes SQL code for optimization. Loads data from SF Power Exchange to Relational database using Informatica. Works with XML's, XML parser, Java and HTTP transformation within Informatica. Experience in Integration of various data sources like Oracle, SQL Server, DB2 and Flat Files in various formats like fixed width, CSV, Salesforce and excel Manage. Have in depth knowledge and experience in implementing the best practices for design and development of data warehouses using Star schema & Snowflake schema design concepts. Experience in Performance Tuning of sources, targets, mappings, transformations, and sessions Carried out support and development activities in a relational database environment, designed tables, procedures/Functions, Packages, Triggers and Views in relational databases and used SQL proficiently in database programming using SNFL Thousand Coffees Thomson Reuters café networking. #LI-VGA1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.