776 Itil Certified Jobs - Page 31

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Any Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Y...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the t...

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to provide best fit architectural solutions for one or more projects. You would also provide technology consultation and assist in defining scope and sizing of work You would implement solutions, create technology differentiation and leverage partner technologies. Additionally, you would participate in competency development with the objective of ensuring the best-fit and high quality technical solutions. You would be a key contributor in creating thought leadership within the area of ...

Educational Requirements MSc,MTech,Bachelor of Engineering,BCom,BSc,BTech Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide...

Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to ...

locationsBangalore - NorthPune - West time typeFull time posted onPosted 20 Days Ago job requisition idJR-0010522 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practiti...

About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarte...

Role & responsibilities Manage the IT service delivery (IM, PM) team, providing leadership, guidance, and coaching to ensure excellent service delivery. Oversee the management of incidents, problems, ensuring timely resolution and minimal impact on customers. Develop and manage service management processes, procedures, and documentation. Understanding of the process specified by the Information Technology Infrastructure Library (ITIL) process. Policies, Processes & Procedures: Incident Management- Problem Management Oversee the management of incidents, problems, ensuring timely resolution and minimal impact on customers. Ensure SLAs are met or exceeded and implement improvements to achieve h...

Hi, We are having an opening for Manager/ Senior Manager-Audit & Compliance Specialist at our Mumbai location. Job Summary : The Audit & Compliance Specialist will support the execution of global IT audit and compliance initiatives under the guidance of the Lead Audit & Compliance Specialist. This role is responsible for evidence coordination, audit documentation, remediation tracking, and regulatory readiness across IT Infrastructure, Cloud, and Service Delivery domains. The role will ensure timely closure of audit observations and continuous improvement of the compliance framework in alignment with SOX, GxP, ISO 27001, and other regulatory standards. Areas Of Responsibility : Key Responsib...

We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess the impact, risk, and scop...

Roles & Responsibilities : As a ServiceNow Product Management team, this role is responsible for driving design and development on ServiceNow platforms managed by ITSCo. Solution Designers align business requirements with baseline capabilities to deliver ServiceNow-based solutions. Working closely with cross-functional teams including developers, designers, and stakeholders, this role will deliver innovative and high-quality solutions. Education and Experience : Demonstrates abilities and/or a proven record of success as a team leader Product knowledge for all capabilities within the desired ServiceNow product(s) including GRC, ITSM, ITOM, SecOps, IRM, BCM, HRSD, core platform Understanding ...

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. & Summary We are looking for experienced members with strong analytical and problemsolving abilities willingness and to learn new technologies and adapt to changing project requirements ability to prioritize tasks and manage time effectively to meet deadlines good verbal and written communicatio...

Position Title : ServiceNow ITOM (Event Management) Senior Developer Experience : 6+ years Minimum ServiceNow Experience- 3+ Years Skills Required: 3 years ServiceNow - ITOM (Health) system development and administration Programing languages Java and JSON knowledge and experience of working with IT Operation Management (ITOM) with Event Management, ITSM, CMDB, and API are highly requested. Roles and Responsibilities : Demonstrated technical capability in custom development for ServiceNow modules like ITOM, ITSM and Service Portal is an added advantage Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards Provide technical and thought le...

iProPal (ALLPS) is looking for IT Support Professional to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware compon...

Corona Remedies Pvt. Ltd., is looking for IT - Support Desk Professional to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, a...

The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for drivin...

To prepare the supplies and equipment needed for the daily operations of the main kitchen in coordination with the Chef de Partie as required Communicate to the Sous Chef and Chef de Partie any updates on the operatin, external or internal customer comments and other relevant information to ensure the smooth operation of the section Ensure HACCP guidelines and municipality regulations are followed at all times. To prepare the supplies and equipment needed for the daily operations of the main kitchen in coordination with the Chef de Partie as required Communicate to the Sous Chef and Chef de Partie any updates on the operatin, external or internal customer comments and other relevant informat...

Service Delivery Manager Job Location: Bangalore / Chennai Looking for Data & AI Development background resource. Not into Network and Infrastructure Job Details 14+ years relevant experience in service delivery or operations management. Act as the primary contact for clients on service-related matters. Ensure delivery aligns with SLAs, KPIs, and contractual terms. Lead cross-functional teams to resolve incidents and ensure service continuity. Monitor and report on service performance; conduct regular reviews. Drive process improvements and customer satisfaction initiatives. Manage escalations and ensure timely resolutions Oversee resource planning, team coordination, and vendor performance....

The Associate Technology Spec (IT) is responsible for utilizing existing Technology procedures to solve routine or standard problems. They receive instruction, guidance, and direction from others within the team, and they will leverage their conceptual knowledge of theories, practices, and procedures related to Technology and Information Technology. We are seeking a motivated and detail-oriented SharePoint Developer with 3+ years of hands-on experience in designing, developing, and maintaining SharePoint-based solutions. The ideal candidate will be proficient in SharePoint Online (O365), SharePoint Framework (SPFx), and Power Platform, with a strong understanding of business requirements and...

Location - Gurugram (On Site) The Major Incident Coordinator role at Saxo Group (India) is primarily responsible for coordinating major incidents and service disruptions that could potentially impact critical trading operations, client transactions, regulatory obligations, or the financial integrity of Saxo Banks services. This position requires swift resolution facilitation, ensuring service levels are maintained, and protecting business interests during major incidents. Responsibilities: Responsible for handing major incident and service disruptions that could impact trading operations, client transactions, regulatory obligations, or financial integrity. Responsible for facilitating swift ...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 5 - Expert Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 3 - Experienced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - S...