About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business Line/Function
FRS IT Production Support which is part of Corporate and Institutional Banking business line .It covers Functional and Technical production support on BNPP core banking application for APAC/Europe/NAR/EMEA regions
Job Title
Application Production Support
Date
13/08/25
Department
ITGP FRSLocation:Mumbai
Business Line / Function
ITG Fresh Production Support
Reports To
(Direct)Team Lead
Grade
(if applicable)(Functional)
Number Of Direct Reports
Directorship / Registration:NAPosition PurposeProvide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.
We need a Team member to help team in providing good quality support and to improve system with day to day efforts in optimization and automation. Quick resolutions when system are not Green and contribution towards project tasks when production is stable. Monitor the systems through different monitoring tools (Geneos), ensure batch failures with known errors are resolved timely. Unknown errors are raised to L2 team for deeper investigation. Maintain Documentation around known issues and highlight gaps. Highlight the need of automation to make things efficient.
Responsibilities
Direct Responsibilities
- Provide first class support to all users of the application system in a timely and efficient manner.
- Liaise with the developers to communicate issues raised by the business
- Communicating with the global team to resolve issues.
- Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
- Build a working knowledge of the systems and business area in order to provide a high level of support.
- Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
- Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.
- The systems which team supports are classified as Tier 1 ﴾business critical﴿ which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
- Ability to work within tight deadlines
- Ability to work independently and as part of a team.
- Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.
- Monitoring alerts and coordinating with DEV team support team and users for further action.
- Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor
- Ability and willingness to rotate in various shifts during weekdays and flexible with on call support requirement.
- Ability and willingness to work on weekends on demand basis as per the shift roster
- Good communication (written & verbal English) skills
- Nice to have function knowledge or ready to work on function issues.
Contributing Responsibilities
- REPORTING SUPPORT - Produce reports from Service Now/infrastructure tools for performance statistics
- PRODUCTION - Act as functional first line support and Perform first level of investigation for incidents and requests raised from user.
- SUPPORT - First line of support between end users and DEV team.
- MONITORING - Monitoring daily production batches, alerts and notification, daily health check of system.
Technical & Behavioral Competencies
- Experience with Enterprise Data Integration solution
- Experience in working in Onsite-Offshore environment
- Experience in Database SQL, Unix, ITIL. Knowledge on Geneos ( optional ), C++ ( optional )
Skills Referential
Specific Qualifications (if required)Behavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkDecision MakingChoose an item.Choose an item.Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAnalytical AbilityAbility to manage a projectAbility to develop and adapt a processChoose an item.
Education Level
Bachelor Degree or equivalentExperience LevelAt least 5 years
