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BNP Paribas
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ITGP FRS _ Application & Production Support

ITGP FRS _ Application & Production Support

BNP Paribas

5 - 10 years

3 - 6 Lacs

mumbai

Posted:11 hours ago| Platform:

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Skills Required

production support data integration unix sql database itil maintain documentation frs banking application corporate social responsibility english verbal and written behavioural skills application production support international banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Business line/Function:

FRS IT Production Support which is part of Corporate and Institutional Banking business line .

It covers Functional and Technical production support on BNPP core banking application for APAC/Europe/NAR/EMEA regions

Job Title:

Application Production Support

Date:

13/08/25

Department:

ITGP FRS

Location:

Mumbai

Business Line / Function:

ITG Fresh Production Support

Reports to:

(Direct)

Team Lead

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

We need a Team member to help team in providing good quality support and to improve system with day to day efforts in optimization and automation. Quick resolutions when system are not Green and contribution towards project tasks when production is stable. Monitor the systems through different monitoring tools (Geneos), ensure batch failures with known errors are resolved timely. Unknown errors are raised to L2 team for deeper investigation. Maintain Documentation around known issues and highlight gaps. Highlight the need of automation to make things efficient.

Responsibilities

Direct Responsibilities

Provide first class support to all users of the application system in a timely and efficient manner.
Liaise with the developers to communicate issues raised by the business
Communicating with the global team to resolve issues.
Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
Build a working knowledge of the systems and business area in order to provide a high level of support.
Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
Track issues effectively using ITIL approved methodology ?incidents, changes, requests and problems?.
The systems which team supports are classified as Tier 1 ?business critical? which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
Ability to work within tight deadlines
Ability to work independently and as part of a team.
Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.
Monitoring alerts and coordinating with DEV team support team and users for further action.
Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor
Ability and willingness to rotate in various shifts during weekdays and flexible with on call support requirement.
Ability and willingness to work on weekends on demand basis as per the shift roster
Good communication (written & verbal English) skills
Nice to have function knowledge or ready to work on function issues.

Contributing Responsibilities

REPORTING SUPPORT - Produce reports from Service Now/infrastructure tools for performance statistics

PRODUCTION -
Act as functional first line support and Perform first level of investigation for incidents and requests raised from user.

SUPPORT - First line of support between end users and DEV team.

MONITORING - Monitoring daily production batches, alerts and notification, daily health check of system.

Technical & Behavioral Competencies

Experience with Enterprise Data Integration solution
Experience in working in Onsite-Offshore environment
Experience in Database SQL, Unix, ITIL. Knowledge on Geneos ( optional ), C++ ( optional )

Specific Qualifications (if required)

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Decision Making

Transversal Skills:

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

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