Job
Description
As Iteration Manager you exemplify and personify the role of a servant leader by facilitating the coordination, communication, and collaboration of work effort through tools and processes for the team. When done well and consistently, this role fosters a focus on the day-to-day prioritization of work and ensures clarity with alignment to focus on delivering agreed-upon Objectives and Key Results (OKRs), which ultimately align to business Goals. The purpose of the role is:
To embody and actively support the vision and mission of the organization by consistently applying the learning loop of Assess, Clarify, Align, Execute, and Reflect as the way our teams iterate.To radically focus on outcomes over outputs, client-centricity over internal business outputs, and using quantitative data with frequent feedback to inform each team’s decisions.To support and facilitate the team's ability to iteratively collaborate, deliver, reflect, and learn by aligning work effort on clearly articulated desired outcomes.Focus on client outcomes by prioritizing data-driven learnings with validated feedback loopsour act as the primary facilitator for the team's events and shared communication channels by working behind-the-scenes to ensure the program and project is supported through tools, processes, and systems through the Digitization Business Agility Model.
As Iteration Manager, you are responsible for:Communicate frequently and consistently with the team’s Program Manager on your ability to leverage the systems, tools, and processes for supporting the team’s daily effort.Foster a psychologically safe working environment for all members of the team by making healthy debate and conflict about the issue, not the person.Support the team members in iteratively prioritizing team-defined work effort on a fortnightly cadence.Daily facilitate the addressing or removal of any impediments blocking the team’s progress (or escalate to the Program Manager and/or Stakeholder where appropriate).Facilitate all hybrid Agile practices (Iteration Planning, Stand-ups, and Retrospectives) through in-sync or async tools and update visualization of the Project-level work and Program-level Objectives and Key Results (OKRs) daily in Jira.Be the lead facilitator of all coordination efforts involving meetings, workshops, and sessions involving the team members.
Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Have a proven track record in process management and working Agile, plus a solid understanding of solution-based delivery. Additionally, we are looking for the following skills:a proactive self-starter with excellent project management skills, including learning new tools to facilitate through collaboration and coordination and the prioritization of work effort.organized, self-motivated, and personally accountable for facilitating team outcomes.have experience managing multiple streams of work with cross-functional teams.demonstrate open-mindedness and the ability to shift priorities quickly according to Project and Program requirements.have experience / knowledge of Agile values and principles and experience in working with Agile squads / teams.empower, train, and motivate team members and know how to facilitate their alignment on a common set of objectives.possess strong communication skills, both written and verbal, with an ability to articulate and influence key stakeholders / decision makers at all levels of the organization through empathy and business acumen.You have demonstrated ability to actively listen and support the needs of team members
Major KPI’s are : NCA’s
Upsell / X-Sell revenue
LTV/CAC
Conversion Rate
Churn Rate
Renewal Rate
Preferred technical and professional experience NA
