IT Support Specialist

Role & responsibilities:

Desktop Support, Network & Troubleshooting

• Troubleshoot remote connectivity issues with users working from home or off-site locations.
• Diagnoses and resolves software, applications, hardware and infrastructure problems at LTSI.
• Provides daily support for all local users and remote users by phone, desk-side side or remotely.
• Installs/upgrades PC hardware/infrastructure when required; Ensures that PCs and related devices
• are configured.
• Maintains security procedures to safeguard systems from unauthorized users, damaged data, and virus infection.
• Informs IT Manager of any network issues encountered and assists in completing routine tasks.

Collaboration & Compliance

• Interface with the Manager for coordination and implementation of required
• hardware/infrastructure systems that arise due to business needs.
• To recommend adjustments to meet the end users' requirements to the central service responsible.
• Ensures IT Infrastructure systems, policies, and procedures are compliant with LH Group
• compliance needs; Escalates and gets resolved any potential non-compliance areas.
• Supporting the roll-out of new systems and applications; Testing and evaluating new technologies.

Procurement Assistance

• Responsible for carrying out quality tests and approving procured IT Infrastructure

products/services.

BCP & Documentation

• Maintains documentation for all IT functions.
• Conduct basic instruction for hardware usage.
• Upkeep of asset management tools to track company-owned hardware.
• Acts as backup for other team members.

Desired candidate profile

• Technical qualification

  BE/BTech/Diploma

  in a relevant field with

  3-5 years

  of work experience.
• Sound knowledge and hands-on experience supporting

  IT Infrastructure, Networks,

  and

  applications

  in MNCs working on global systems.
• Broad knowledge and understanding of IT-related functions and systems.
• Basic to medium knowledge of Microsoft-related software and systems, such as

  Windows, O365, Teams, SCCM

  .
• Prior experience in

  tech support, desktop support

  , or a similar role.
• Flexible to work in shifts and available 24x7 for business emergencies.
• Strong communication skills.

Nice to Have:

• Understanding of ITIL-related processes and procedures is a plus.
• Intercultural competence.
• Attention to detail and good problem-solving skills.