IT Support Specialist

Role & responsibilities

The main objective of this position is to maintain system functions and provide daily support to business.

Responsibilities

• Provide first-line and second-line technical support for IT products, addressing technical issues and providing solutions in a timely manner.
• Troubleshoot and resolve software bugs, system errors, and performance issues for internal users or customers.
• L2 Support for multiple applications by oneself and together with the team.
• Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
• Discuss with users and prioritize the tickets or enhancement for application releases. Providing Weekly and Monthly incident reports to manager.
• Communicate workarounds till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes.
• Test the new features and functionality in the application.
• Collaborate with Story owners, business analysts, application architects, deployment team(s) to support fit-for-purpose functions.
• Provide training and supporting documentation to end users
• Develop working relationships within the wider Eurofins IT community and with internal customers.
• Embrace Agile practices.

REQUIRED EXPERIENCE AND SKILLS:

Personal Skills:

• Very good English communication and interpersonal skills in an international environment.
• 3+ years experience as L2 support engineer.
• Self-motivated and driven to achieve professional success in client environment.
• Willing to learn new technologies, processes and functional areas.

Technology skills:

• Experience in MS SQL programming is preferred.
• Experience with Visual Studio environment.
• Proficient in using IDE, such as VS2017/2019 or VS Code.
• Familiar with Source code management tool, such as TFS (Azure)/Service Now
• Will be advantage to know following: -
• ASP.NET or ASP.NET Core or C#.
• HTML, JSON and Front-end MVC is a plus.
• Front-end framework, such as Angular or React.

Qualifications

B.E/B.Tech any equivalent graduation.