It Support Engineer

Job Title: IT Executive

Location:

Job Summary:

IT Executive

Key Responsibilities:

• Provide

  first-level support

  for hardware, software, and network-related issues across the organization.
• Manage and maintain

  LAN/WAN infrastructure

  , including

  switches

  ,

  routers

  , and

  LAN cable making/patching

  .
• Install, configure, and troubleshoot

  Windows

  OS,

  Microsoft Outlook

  , and connectivity via

  POP/IMAP/SMTP

  .
• Administer

  DNS

  ,

  Domain

  -based environments, and basic

  Active Directory

  tasks.
• Monitor and respond to user issues through a

  ticketing tool

  and ensure timely resolution as per

  SLA

  standards.
• Install, update, and monitor

  antivirus solutions

  across endpoints.
• Provide support for

  video conferencing systems

  (Zoom, MS Teams, etc.).
• Handle installation, configuration, and basic troubleshooting of

  Linux OS

  (as an additional skill).
• Support dialer systems used in call center environments (optional/additional).
• Maintain documentation of assets, incidents, resolutions, and technical procedures.
• Coordinate with vendors for hardware repair and service when required.
• Train and guide users on basic IT functions and best practices.
  

Technical Skills Required:

• Strong understanding of

  LAN/WAN

  technologies and

  IP networking

  .
• Proficient in

  Windows OS

  installation and troubleshooting.
• Knowledge of

  DNS

  ,

  DHCP

  ,

  Active Directory

  , and

  Domain

  -based network setups.
• Experience with

  Microsoft Outlook

  configuration and troubleshooting.
• Understanding of

  POP, IMAP, SMTP

  protocols.
• Familiarity with

  hardware support

  (desktops, laptops, printers, scanners).
• Experience with

  ticketing systems

  (e.g., Freshservice, ServiceNow, etc.).
• Knowledge of

  ITIL practices

  and SLA management.
• Ability to make and troubleshoot

  LAN cables

  , RJ45 connectors.
• Working knowledge of

  network switches

  and basic network configuration.

• Linux

  OS knowledge (installation, basic command line, and troubleshooting) –

  Optional/Preferred

  .
• Experience with

  dialers

  (e.g., Vicidial, GoAutoDial) –

  Optional

  .
• Familiarity with

  video conferencing

  systems and tools like

  Microsoft Teams

  ,

  Zoom

  , etc.
• Installation and support of

  antivirus solutions

  (e.g., Quick Heal, Symantec, etc.).

Qualifications:

• Diploma / Bachelor’s Degree in IT, Computer Science, or related field.
  
• Minimum 1–3 years of relevant experience in IT support or system administration.
  
• Relevant certifications (A+, N+, CCNA, MCSA, etc.) are a plus.
  

Soft Skills:

• Good communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Willingness to work in

  rotational shifts

  and

  6-day work week

  .

Job Type:

Work Days:

(Abhishek HR) or Abhishek.karn@im.ocubeservices.com