IT Support Engineer

Job Title: IT Support Engineer

Location: Hyderabad Office

Department: IT/IT Support Engineer

Reports To: IT Manager

Employment Type: Full-Time

Job Summary

IT Technical Support

Key Responsibilities

• Provide first and second-level technical support to end users via in-person, phone, email, or remote tools.
• Troubleshoot and resolve hardware (desktops, laptops, printers) and software (Windows OS, MS Office, business applications) issues.
• Install, configure, and maintain desktop and laptop systems, including imaging and deployment.
• Maintain and troubleshoot network connectivity (LAN, Wi-Fi, VPN) and assist with network-related issues.
• Manage and track IT assets, including hardware inventory and software licenses.
• Set up and maintain user accounts, email configurations, and access rights in Active Directory/Office 365.
• Support remote users and resolve issues related to remote access tools (VPN, RDP, etc.).
• Install and update Intune endpoint security solutions.
• Coordinate with vendors for hardware repairs and replacements.
• Document technical procedures, FAQs, and troubleshooting steps.
• Assist with IT infrastructure upgrades and projects as needed.
• Ensure compliance with IT security policies and standards.
  

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5-6 years of experience in IT technical support.
• Strong knowledge of Windows OS (Windows 10/11), MS Office Suite, and common desktop applications.
• Hands-on experience with Active Directory, Exchange, and Office 365 administration.
• Familiarity with ticketing systems.
• Good understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
  

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation.
• Experience with Mac OS, or mobile device management (MDM) is a plus.
• Familiarity with ITIL practices and documentation.