It Support Engineer

Experience & Skills:

• 4-5 years of IT support experience

  in an enterprise environment.
• Strong knowledge of

  Windows OS, Active Directory, and Microsoft 365 administration

  .
• Understanding of

  basic networking concepts (DNS, DHCP, TCP/IP, VPNs)

  .
• Basic Platform knowledge of

  Azure

• Experience with

  remote support tools

  and

  ITSM platforms (ServiceNow, Jira, etc.)

  .
• Familiarity with

  PowerShell for basic automation

  (preferred).
• Excellent

  communication and customer service skills

  .
• Ability to

  work independently and collaborate

  with teams across different time zones.

• Certifications

  like

  CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation

  are a plus.

Desktop Support:

• Provide

  Level 2 support

  for

  end-user computing issues

  (hardware, software, network).
• Manage and resolve

  Windows OS, macOS, and basic Linux issues

  .
• Troubleshoot

  VPN, Wi-Fi, printer, and application-related problems

  .
• Assist users with

  software installations, configurations, and upgrades

  .
• Manage and troubleshoot

  VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon)

  .
• Document issues and solutions in the

  ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.)

  .

Server Support:

• Perform

  basic Windows Server and Active Directory administration

  (user management, password resets, group policies, permissions).
• Monitor and report on

  server health, performance, and patch updates

  .
• Assist in troubleshooting

  basic server issues, backup failures, and connectivity problems

  .

Microsoft 365 Support:

• Assist with

  user account management

  in

  Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune)

  .
• Provide

  basic troubleshooting

  for

  Outlook, Teams, SharePoint, and OneDrive sync issues

  .
• Support

  email flow, distribution lists, and mailbox permissions

  .
• Help enforce

  security policies, MFA configurations, and compliance guidelines

  .
• Work with

  L2/L3 teams for complex M365 issues

  .

If interested, please share your profile to nandini.moorthy@neosofttech.com