IT Support Engineer

Key Responsibilities

• Assist in network troubleshooting and diagnosing technical issues.
• Monitor network performance and report any issues to the IT team.
• Provide technical support to internal users via phone, email, or in-person.
• Assist in setting up and configuring network devices such as routers, switches, and firewalls.
• Support hardware and software installations, upgrades, and configurations.
• Maintain documentation related to network configurations and troubleshooting procedures.
• Collaborate with senior engineers on projects related to network security and optimization.
• Learn and apply best practices in IT support and network management.
  

Requirements

• Currently pursuing or recently completed a degree/diploma in Computer Science, IT, Networking, or a related field.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with operating systems such as Windows and Linux.
• Strong problem-solving skills and attention to detail.
• Good communication skills and ability to work in a team environment.
• Ability to learn quickly and adapt to new technologies.
  

Preferred Qualifications

• Knowledge of network troubleshooting tools (Wireshark, Ping, Traceroute, etc.).
• Certifications like CCNA, CompTIA Network+ (preferred but not required).
  

Benefits

• Hands-on experience with real-world networking issues.
• Opportunity to work with experienced IT professionals.
• Exposure to various networking technologies and tools.