We are seeking an experienced IT Support Engineer with a strong focus on Microsoft Dynamics 365 (D365) and Access Rights Management to join our global IT team based in Noida

Key Missions

Key Responsibilities

Provide day-to-day technical support for D365 applications Ensure proper user access rights, security roles, and permissions management Troubleshoot system, application, and access-related issues Collaborate with global IT and business teams to ensure compliance, security, and operational excellence Serve as the primary support contact for D365-related incidents, service requests, and technical escalations Manage user provisioning, role assignments, and access rights to maintain compliance with internal policies and security standards Perform regular audits and reviews of access rights to ensure proper segregation of duties (SoD) Troubleshoot and resolve application, integration, and performance issues within D365 Work closely with business stakeholders to understand requirements and configure security roles accordingly Document processes, procedures, and knowledge base articles to support global IT operations Collaborate with global IT teams (infrastructure, applications, cybersecurity) to ensure end-to-end service quality Participate in global projects, upgrades, and rollouts involving D365

Profile & Other Information

Qualifications/Skills Required

Bachelor s degree in Information Technology, Computer Science, or related field 3 5 years of hands-on IT support experience, with at least 2 years focused on Microsoft Dynamics 365 Strong knowledge of user access management, security roles, and permissions in D365 Familiarity with ITIL practices (incident, problem, change management) Experience working in a global IT support environment Excellent problem-solving skills and ability to work under pressure Strong communication skills in English (verbal & written)

Preferred

: Microsoft Dynamics 365 or Power Platform certifications Experience with Azure Active Directory and identity/access management tools Knowledge of compliance frameworks (ISO27001, GDPR, etc) Previous experience in multinational companies or the public security sector

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IT Support Engineer