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Compton
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IT Support Engineer

IT Support Engineer

Compton

2 - 4 years

3 - 5 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

IT Support Remote Desktop Support L1 Support System Support Engineer Technical Support L2 Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:
Provide L1 and L2 technical support to end-users remotely and in-person.Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computerso Printers/scanners/fax machineso Network connectivity issueso Software installations and upgradeso Email and other applicationsInstall, configure, and maintain computer systems and peripherals.Perform routine system maintenance tasks, such as backups and virus scans.Document all support requests and resolutions in the ticketing system.Escalate complex issues to senior IT staff when necessary.Participate in on-call support rotation as required.Assist with IT projects, such as network upgrades and software deployments.Maintain a positive and professional attitude at all times.Technical Skills:Operating Systems: Windows (all versions), Mac OS (preferred) Networking: TCP/IP, DNS, DHCP Hardware: PCs, laptops, printers, scanners, servers Software: Microsoft Office Suite, Active Directory, antivirus software Scripting/Programming: (Optional) PowerShell, Bash, PythonQualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)2-4 years of experience in an IT support roleStrong knowledge of Windows operating systemsExperience with troubleshooting network connectivity issuesExperience with common desktop applications (e.g., Microsoft Office Suite)Excellent communication and interpersonal skillsStrong problem-solving and analytical skillsAbility to work independently and as part of a teamAbility to prioritize and manage multiple tasks.

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IT Support Engineer