Job Title: IT Support EngineerDepartment: IT & ServicesExperience: 1-3 YearsLocation: Noida & MumbaiEducation Qualification: B.Tech/BCA/Bachelors in relevant field.Summary:The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills.Responsibilities:- Provide L1 and L2 technical support to end-users remotely and in-person.- Troubleshoot and resolve hardware and software issues, including:o Desktop/laptop computerso Printers/scanners/fax machineso Network connectivity issueso Software installations and upgradeso Email and other applications- Install, configure, and maintain computer systems and peripherals.- Perform routine system maintenance tasks, such as backups and virus scans.- Document all support requests and resolutions in the ticketing system.- Escalate complex issues to senior IT staff when necessary.- Participate in on-call support rotation as required.- Assist with IT projects, such as network upgrades and software deployments.- Maintain a positive and professional attitude at all times.Technical Skills:- Operating Systems: Windows (all versions), macOS (preferred)- Networking: TCP/IP, DNS, DHCP- Hardware: PCs, laptops, printers, scanners, servers- Software: Microsoft Office Suite, Active Directory, antivirus software- Scripting/Programming: (Optional) PowerShell, Bash, PythonQualifications:- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)- 1-3 years of experience in an IT support role- Strong knowledge of Windows operating systems- Experience with troubleshooting network connectivity issues- Experience with common desktop applications (e.g., Microsoft Office Suite)- Excellent communication and interpersonal skills- Strong problem-solving and analytical skills- Ability to work independently and as part of a team- Ability to prioritize and manage multiple tasks.