IT System Admin

Job Description

Job Title: IT Support Engineer Department: IT & Services Experience: 1-3 Years Location: Noida & Mumbai Education Qualification: B.Tech/BCA/Bachelors in relevant field. Summary: The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills. Responsibilities: - Provide L1 and L2 technical support to end-users remotely and in-person. - Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications - Install, configure, and maintain computer systems and peripherals. - Perform routine system maintenance tasks, such as backups and virus scans. - Document all support requests and resolutions in the ticketing system. - Escalate complex issues to senior IT staff when necessary. - Participate in on-call support rotation as required. - Assist with IT projects, such as network upgrades and software deployments. - Maintain a positive and professional attitude at all times. Technical Skills: - Operating Systems: Windows (all versions), macOS (preferred) - Networking: TCP/IP, DNS, DHCP - Hardware: PCs, laptops, printers, scanners, servers - Software: Microsoft Office Suite, Active Directory, antivirus software - Scripting/Programming: (Optional) PowerShell, Bash, Python Qualifications: - Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) - 1-3 years of experience in an IT support role - Strong knowledge of Windows operating systems - Experience with troubleshooting network connectivity issues - Experience with common desktop applications (e.g., Microsoft Office Suite) - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Ability to prioritize and manage multiple tasks.