It Support Engineer

3 - 6 years

10 - 11 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client. Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance. Mandatory experience with ITIL v3 processes Experience supporting VIPs are required SW or tools: Certifications on Microsoft and Cisco products Behaviours &inter-personal skills - Key points: Attitude required are to be communicative, energetic, self-motivated and self-learner Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus

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