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IT Service Management Senior Analyst

IT Service Management Senior Analyst

Accenture

5 - 8 years

8 - 12 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

it service management service management sales enablement post sales knowledge management sales sales operations cloud quality management operations b2b stakeholder management incident management client relationship service now

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Sales Operations - Sales Enablement

Designation: IT Service Management Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Language - Ability:English(International) - Advanced

What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity.

What are we looking for?

Incident Management

Knowledge Management

Problem Management

Stakeholder Management

Service Quality Management

Ability to perform under pressure

Ability to establish strong client relationship

Collaboration and interpersonal skills

Ability to manage multiple stakeholders

Strong analytical skillsLicensing & Billing Expertise - Volume Licensing, Customer Price Sheet policiesBilling processesCredit and invoice adjustment workflowsUnderstanding of provisioning errors, activation links, tenant remappingPolicy controls for concessions and amendmentsSLA adherence and escalation protocolsRoot cause analysis (RCA)Ability to triage complex post-sales issuesClear written and verbal communicationCoordination across multiple teams (Ops, Billing, Credit Services)Handling partner/customer queries professionallyStrong English speaking skillsKnowledge on Service Now and Excel

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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IT Service Management Senior Analyst