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IT Service Management Team Lead

IT Service Management Team Lead

Accenture

7 - 11 years

9 - 13 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

it service management service management sales enablement post sales knowledge management sales sales operations cloud quality management operations b2b stakeholder management incident management client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Sales Operations - Sales Enablement

Designation: IT Service Management Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years
Language - Ability:English(International) - Advanced

What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity.

What are we looking for?

Incident Management

Knowledge Management

Problem Management

Stakeholder Management

Service Quality Management

Ability to perform under pressure

Ability to establish strong client relationship

Collaboration and interpersonal skills

Ability to manage multiple stakeholders

Strong analytical skillsLicensing & Billing Expertise - Volume Licensing, Customer Price Sheet policiesBilling processesCredit and invoice adjustment workflowsUnderstanding of provisioning errors, activation links, tenant remappingPolicy controls for concessions and amendmentsSLA adherence and escalation protocolsRoot cause analysis (RCA)Ability to triage complex post-sales issuesClear written and verbal communicationCoordination across multiple teams (Ops, Billing, Credit Services)Handling partner/customer queries professionallyStrong Engish speaking skills

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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IT Service Management Team Lead