It Service Desk Analyst

ti Steps

0 - 2 years

3 - 6 Lacs

hyderabad chennai bengaluru

Posted:-1 days ago| Platform:

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Skills Required

service desk management it helpdesk it service desk technical helpdesk service desk service now ticketing servicenow ticketing tools itil active directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

IT Service Desk Analyst

Key Responsibilities:

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system.
Troubleshoot and resolve hardware, software, network, and user access issues.
Log, prioritize, and manage incidents and service requests in the IT ticketing system.
Escalate unresolved issues to higher-level support teams when necessary.
Install, configure, and maintain computer systems, mobile devices, and software applications.
Support users with Microsoft Windows, Office 365, email configurations, and basic network troubleshooting.

Required Qualifications:

Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
4 years of experience in IT support, service desk, or helpdesk role.
Strong understanding of
Windows & macOS
, Microsoft 365, and basic networking concepts.
Experience with IT ticketing systems such as
ServiceNow, Jira, Zendesk, or Freshdesk
.
Ability to diagnose and resolve basic technical issues.

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