IT Operations Support Senior Associate

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet

Job Title: IT Operations Support Senior Associate

Location: Chennai

Work Type: Hybrid

Position Description:

• Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components.
• They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.
• They are also responsible for setting up user systems and operating systems.

Key Responsibilities:

• Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
• Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,.
• Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
• Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
• Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems .
• Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
• Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
• Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
• Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
• Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices

Skills Required:

• CA7, JCL, REXX

Skills Preferred:

• DB2, MVS, JES2, JES3, ISPF, RACF, IMS, TSO, IBM Utilities

Experience Required:

• Senior Associate Exp: 3 to 5 years experience in relevant field

Education Required:

• Bachelor's Degree

TekWissen® Group is an equal opportunity employer supporting workforce diversity.