IT Manager

Position Summary

The IT Manager is responsible for overseeing all hotel technology systems, ensuring smooth daily operations, data security, and high service standards. This role supports both front-of-house and back-of-house systems including PMS, POS, networking, servers, guest Wi-Fi, telephony, CCTV, and other hospitality applications. The IT Manager ensures maximum uptime, timely technical support, and compliance with brand standards.

Key Responsibilities1. Systems & Infrastructure Management

• Manage PMS (Opera/Fidelio), POS, Accounts, HR, Inventory, and other hotel software.
• Maintain servers, network devices, firewalls, and data backups.
• Monitor guest Wi-Fi performance and security.
• Oversee telecommunication systems (IP phones, PBX).

2. IT Support & Troubleshooting

• Provide 24/7 support for all hotel departments.
• Resolve hardware, software, and network issues promptly.
• Coordinate with vendors for specialized repairs and upgrades.

3. Data Security and Compliance

• Implement cybersecurity protocols and antivirus systems.
• Manage data backup and disaster recovery procedures.
• Ensure compliance with brand standards and data protection laws (GDPR/PCI DSS).

4. Project & Upgrade Management

• Plan and execute IT projects, system upgrades, new software rollouts.
• Evaluate and recommend new technologies to improve efficiency and guest experience.
• Coordinate with corporate IT for strategic alignment.

5. Asset Management & Budgeting

• Maintain hardware and software inventory.
• Prepare and manage IT budget.
• Negotiate with technology vendors and service providers.

6. Team Management (if applicable)

• Supervise IT support staff / technicians.
• Conduct training for staff on systems and security practices.

7. Guest Experience Enhancement

• Ensure high-performance guest internet and digital services.
• Support in-room technology, IPTV, mobile apps, key card systems, kiosks, etc.

8. Documentation & Reporting

• Maintain IT policies, SOPs, licenses, and network documentation.
• Prepare monthly IT performance reports and incident logs.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person