IT Manager

About Steadfast Nutrition

IT Manager

Role Overview

The IT Manager will be responsible for managing and scaling the IT operations, infrastructure, and security across all departments. The ideal candidate will have a proven track record in managing enterprise-level Mac environments, Android device ecosystems, IT security, and team leadership.

Key Responsibilities

1. IT Infrastructure Management

• Oversee all IT infrastructure including networks, servers, cloud services, and endpoints.
  
• Ensure 99.9% uptime and seamless connectivity across all locations.
  
• Lead implementation of new technologies to improve performance and security.
  

2. Mac Environment Administration

• Manage and support all macOS systems, ensuring they are secure, compliant, and up-to-date.
  
• Oversee Apple device provisioning, JAMF Pro management, and Apple Business Manager integration.
  
• Troubleshoot macOS hardware/software issues and coordinate with AppleCare.
  

3. Android Device & App Management

• Manage Android device fleet used in field operations, including MDM deployment and security enforcement.
  
• Support Android application configuration and updates across multiple business apps.
  
• Coordinate with software vendors for app-related issues or rollouts.
  

4. Cybersecurity & Compliance

• Define and enforce cybersecurity protocols and policies.
  
• Ensure data protection, backup, and recovery solutions are robust and tested regularly.
  
• Conduct audits and vulnerability assessments periodically.
  

5. IT Operations & Team Management

• Lead and mentor the internal IT support team and vendors.
  
• Define SLAs for incident management, and ensure issues are resolved promptly.
  
• Manage procurement, budgeting, vendor relationships, and license compliance.
  

6. Cross-Department Collaboration

• Act as the primary IT liaison for Marketing, Sales, Finance, and Operations.
  
• Train users on best practices and onboard new employees with required tech support.
  

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, or a related field.
  
• 7+ years of IT experience, with at least 3 years in a managerial role.
  
• Advanced proficiency in macOS environment, JAMF Pro, and Apple device management.
  
• Strong experience in Android MDM tools and ecosystem.
  
• Excellent knowledge of networking (Cisco, Ubiquiti, etc.), VPNs, and firewall security.
  
• Familiarity with cloud platforms (Google Workspace, Microsoft 365, etc.).
  
• Excellent troubleshooting, documentation, and communication skills.
  
• Experience using ITSM tools (JIRA, Freshservice, etc.).
  

Preferred Qualifications

• Certifications: JAMF 200/300, CompTIA Security+, ITIL, or equivalent.
  
• Experience in scaling IT for mid-sized or growing companies (100+ users).
  
• Familiarity with SaaS integrations and security governance.