6 Mac Troubleshooting Jobs

Job Title: Technical Support Consultant Requirements: Communication Skills: Excellent spoken and written communication. Customer Service: High patience, ability to handle escalated customer issues and provide excellent support. Technical Troubleshooting: Experience with software troubleshooting on Windows/macOS, including diagnostic tools (e.g., Task Manager, Event Viewer, MS Configuration. Technical Knowledge: Familiar with networking, internet connectivity, and basic browser troubleshooting. Education: Graduate (Full-time). Cultural Awareness: Ability to engage with customers across regions and understand different accents, cultures, and regional specifics. Product Knowledge: Familiarity with Adobe Digital Media products (e.g., Photoshop, Lightroom, Camera Raw), with advanced knowledge of at least one product being a plus. Key Responsibilities: First Contact Resolution: Handle and resolve customer issues (technical and non-technical) through voice and chat channels. Upselling: Identify opportunities to upsell relevant products/services to maximize revenue per customer. Technical Support: Provide support for Adobe Digital Imaging Products (Photoshop, Lightroom, Bridge, Camera Raw, Dimension). Documentation: Accurately log all customer interactions in a case tracking system. Customer Interaction: Communicate effectively, ensuring clarity in both verbal and written forms. Follow up on unresolved issues. Issue Resolution: Take ownership of customer issues, escalate when necessary, and ensure timely resolutions. Sentiment Assessment: Evaluate customer sentiment and escalate to supervisors when needed. Report Trends: Monitor and report on common issues, feature requests, and emerging trends. Escalation Handling: Forward unresolved issues/escalations to the next level of support. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Process Associate - S ervice Desk In this role, working on inbound/outbound calls, chats and emails to resolve technical issues of the end user Responsibilities Level 1 support services with year experience in Technical/Service desk support Strong customer service orientation Demonstrated ability to handle multiple tasks with little to no forewarning. Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. Document & add new issues /solutions to Knowledge Management Repository Use of soft skills - Listen, Empathy, Courtesy etc. Utilize professional techniques to retain & delight customers. Provide quality service & resolve concerns efficiently & professionally. Above all, take full ownership of the Incident from Creation to Closure Excellent communication skills Should understand below Technical Skills: Windows & MAC troubleshooting Active Directory Basic Networking Win NT/2000 MS Office 2007, 2010. O365 IE6 & IE8 OS - WinXP , Win7, Win 10, Win 11MAC Outlook 2007, 2010, 2016 PC/Laptop/Handheld/Printers Qualifications we seek in you! Bachelor%27s Degree required . Preferred Q ualifications / Skills Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career &mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Technical Associate - Service Desk In this role, [ working on inbound/outbound calls, chats and emails to resolve technical issues of the end user ] Responsibilities Level 1 support services with year experience in Technical/Service desk support Strong customer service orientation Demonstrated ability to handle multiple tasks with little to no forewarning. Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. Document & add new issues /solutions to Knowledge Management Repository Use of soft skills - Listen, Empathy, Courtesy etc. Utilize professional techniques to retain & delight customers. Provide quality service & resolve concerns efficiently & professionally. Above all, take full ownership of the Incident from Creation to Closure Excellent communication skills Should understand below Technical Skills: Windows & MAC troubleshooting Active Directory Basic Networking Win NT/2000 MS Office 2007, 2010. O365 IE6 & IE8 OS - WinXP , Win7, Win 10, Win 11MAC Outlook 2007, 2010, 2016 PC/Laptop/Handheld/Printers Qualifications we seek in you! Bachelor%27s Degree required . Preferred Q ualifications / Skills Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career &mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate - Service Desk In this role, you would be providing Level 1 support in Technical/Service desk support. Responsibilities . Strong customer service orientation . Demonstrated ability to handle multiple tasks with little to no forewarning. . Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events. . Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. . Document & add new issues/solutions to Knowledge Management Repository . Utilize professional techniques to retain & delight customers. . Provide quality service & resolve concerns efficiently & professionally. . Above all, take full ownership of the Incident from Creation to Closure . Excellent communication skills . Should understand below Technical Skills: o Windows & MAC troubleshooting o Active Directory o Basic Networking o Win NT/2000 o MS Office 2007, 2010. O365 o IE6 & IE8 o OS - WinXP, Win7, Win 10, MAC o Outlook 2007, 2010, 2016 o PC/Laptop/Handheld/Printers Qualifications we seek in you! Minimum Qualifications . Bachelor%27s Degree required. Preferred Qualifications/ Skills . Good written and presentation / verbal communication skills . Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

About Steadfast Nutrition Steadfast Nutrition is a premium health and wellness company dedicated to supporting elite athletes, fitness enthusiasts, and health-conscious individuals. As we scale up digitally, were looking for a dynamic IT Manager to lead our technology infrastructure and team, with deep expertise in Mac ecosystems and Android platforms . Role Overview The IT Manager will be responsible for managing and scaling the IT operations, infrastructure, and security across all departments. The ideal candidate will have a proven track record in managing enterprise-level Mac environments, Android device ecosystems, IT security, and team leadership. Key Responsibilities 1. IT Infrastructure Management Oversee all IT infrastructure including networks, servers, cloud services, and endpoints. Ensure 99.9% uptime and seamless connectivity across all locations. Lead implementation of new technologies to improve performance and security. 2. Mac Environment Administration Manage and support all macOS systems, ensuring they are secure, compliant, and up-to-date. Oversee Apple device provisioning, JAMF Pro management, and Apple Business Manager integration. Troubleshoot macOS hardware/software issues and coordinate with AppleCare. 3. Android Device & App Management Manage Android device fleet used in field operations, including MDM deployment and security enforcement. Support Android application configuration and updates across multiple business apps. Coordinate with software vendors for app-related issues or rollouts. 4. Cybersecurity & Compliance Define and enforce cybersecurity protocols and policies. Ensure data protection, backup, and recovery solutions are robust and tested regularly. Conduct audits and vulnerability assessments periodically. 5. IT Operations & Team Management Lead and mentor the internal IT support team and vendors. Define SLAs for incident management, and ensure issues are resolved promptly. Manage procurement, budgeting, vendor relationships, and license compliance. 6. Cross-Department Collaboration Act as the primary IT liaison for Marketing, Sales, Finance, and Operations. Train users on best practices and onboard new employees with required tech support. Required Skills & Qualifications Bachelor’s or Master’s degree in Computer Science, IT, or a related field. 7+ years of IT experience, with at least 3 years in a managerial role. Advanced proficiency in macOS environment, JAMF Pro, and Apple device management. Strong experience in Android MDM tools and ecosystem. Excellent knowledge of networking (Cisco, Ubiquiti, etc.), VPNs, and firewall security. Familiarity with cloud platforms (Google Workspace, Microsoft 365, etc.). Excellent troubleshooting, documentation, and communication skills. Experience using ITSM tools (JIRA, Freshservice, etc.). Preferred Qualifications Certifications: JAMF 200/300, CompTIA Security+, ITIL, or equivalent. Experience in scaling IT for mid-sized or growing companies (100+ users). Familiarity with SaaS integrations and security governance.

Req ID: 325594 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills. Work from Office Profile, 24x7 rotational shift. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.