3 Macos Support Jobs

Job Description: As a Sr. End User Computing Specialist, you will be responsible for providing remote support to end users, with a focus on macOS support OR Google Workspace/G Suite. Your role will also involve managing VLAN changes and handling Active Directory tasks. The position is based in Gift City, Gandhinagar, with a requirement of working 5 days a week from the office in a flexible rotational shift schedule that may include night shifts. You will play a crucial role in delivering first-line support to both internal and external clients, administration staff, and EUC specialists. Your responsibilities will include assisting with hardware and software requirements, ensuring system functionality aligns with company standards, and providing technical support across various technological platforms. You will be expected to maintain a high level of customer service, take ownership of user issues, and proactively address any technical challenges that arise. Key Responsibilities: - Provide technical support for hardware and software systems, implement security policies, ensure connectivity, and monitor best practices. - Offer physical and remote support to address user queries and troubleshoot hardware or software problems. - Conduct user training and guidance on computer equipment usage. - Perform VLAN changes and manage organizational units within G-suite. - Execute updates, patches, and software deployments to maintain system integrity. - Act as the primary point of contact for IT-related activities within the site or designated areas. - Maintain IT asset management controls for assets under your responsibility, ensuring compliance and accountability. In this role, your dedication to continuous improvement, proactive approach to problem-solving, and commitment to delivering exceptional support will be instrumental in meeting the organization's operational and technological needs effectively.,

Senior Service Desk Engineer (Windows & MacOS Support, Ticketing & Customer Resolution) Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen their IT service management expertise and technical support capabilities. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) for handling L1 and L2 tickets Remote support tools (e.g., TeamViewer, AnyDesk) Office productivity applications (MS Office, Google Workspace) Diagnostic utilities (ping, traceroute, network analysis tools) Preferred Software Skills: Monitoring or dashboard tools (e.g., SolarWinds, Nagios) Knowledge management platforms Network configuration tools Overall Responsibilities Act as the primary point of contact for internal users and clients, providing technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows (7, 8.1, 10), Mac OS, and other desktop/laptop OS (including RedHat if applicable) Diagnose and resolve user issues related to applications like Outlook, VDI, and other enterprise software Check room readiness and support technical setup for client visits and meetings Document troubleshooting steps, actions, and solutions thoroughly in tickets and knowledge bases Escalate unresolved issues promptly to appropriate support levels Drive timely ticket resolution and ensure adherence to service level agreements (SLAs) Follow up with users regarding ticket status and resolution updates Contribute to process improvements and create knowledge base articles for recurring issues Coordinate with network teams in resolving connectivity issues or implementing service requests Offer feedback on support processes and suggest optimizations Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing and resolving hardware/software issues on Windows and Mac OS Preferred: Basic diagnosis of network issues and connectivity problems Operating Systems: Essential: Windows 7, 8.1, 10; Mac OS (latest & previous versions) Preferred: RedHat OS and familiarity with enterprise Linux environments Tools & Platforms: Essential: Ticketing system proficiency (ServiceNow, ServiceDesk Plus, etc.) Preferred: Knowledge base management, remote support tools Networking Concepts: Basic understanding of IP addressing, DNS, DHCP, and LAN/WAN connectivity Experience Requirements Minimum 4-7 years in service desk or technical support roles within corporate environments Proven experience managing Level 1 and Level 2 support requests Demonstrated ability to troubleshoot desktop OS issues, applications, and basic network problems Experience in handling incident escalation and resolution Knowledge of ITIL best practices is desirable Alternative experience: Candidates with extensive hands-on support experience and a track record of resolving diverse technical issues are encouraged to apply. Day-to-Day Activities Handle incoming support requests via phone, email, or ticketing portals, prioritizing and categorizing issues Troubleshoot and resolve user issues with desktops, laptops, applications, and network connections Conduct remote diagnostics and support sessions to determine root causes Log detailed resolution steps and update tickets with accurate information Escalate complex or unresolved problems to higher-level support teams Monitor open tickets, ensure timely closure, and follow SLA requirements Prepare and verify client meeting rooms and equipment prior to visits Document knowledge articles for common issues and contribute to process enhancements Communicate regularly with users about ticket progress and resolution timelines Collaborate with network or other technical teams to resolve connectivity or hardware issues Provide feedback to improve service desk procedures Qualifications Bachelor's degree in IT, Computer Science, BCA, or relevant field ITIL Foundation certification (preferred) Proven ability to diagnose, resolve, and document technical issues effectively Excellent communication skills (verbal and written) Flexibility to work rotational shifts, including weekends and holidays as required Willingness to continuously upgrade skills and stay current with emerging technologies Professional Competencies Strong analytical and problem-solving abilities Organized, proactive, and self-motivated Ability to work independently and efficiently manage multiple tickets Excellent communication and customer service skills Collaboration skills to coordinate with cross-functional teams Adaptability to shift schedules and dynamic support environments Continuous learning mindset to develop technical expertise

About Steadfast Nutrition Steadfast Nutrition is a premium health and wellness company dedicated to supporting elite athletes, fitness enthusiasts, and health-conscious individuals. As we scale up digitally, were looking for a dynamic IT Manager to lead our technology infrastructure and team, with deep expertise in Mac ecosystems and Android platforms . Role Overview The IT Manager will be responsible for managing and scaling the IT operations, infrastructure, and security across all departments. The ideal candidate will have a proven track record in managing enterprise-level Mac environments, Android device ecosystems, IT security, and team leadership. Key Responsibilities 1. IT Infrastructure Management Oversee all IT infrastructure including networks, servers, cloud services, and endpoints. Ensure 99.9% uptime and seamless connectivity across all locations. Lead implementation of new technologies to improve performance and security. 2. Mac Environment Administration Manage and support all macOS systems, ensuring they are secure, compliant, and up-to-date. Oversee Apple device provisioning, JAMF Pro management, and Apple Business Manager integration. Troubleshoot macOS hardware/software issues and coordinate with AppleCare. 3. Android Device & App Management Manage Android device fleet used in field operations, including MDM deployment and security enforcement. Support Android application configuration and updates across multiple business apps. Coordinate with software vendors for app-related issues or rollouts. 4. Cybersecurity & Compliance Define and enforce cybersecurity protocols and policies. Ensure data protection, backup, and recovery solutions are robust and tested regularly. Conduct audits and vulnerability assessments periodically. 5. IT Operations & Team Management Lead and mentor the internal IT support team and vendors. Define SLAs for incident management, and ensure issues are resolved promptly. Manage procurement, budgeting, vendor relationships, and license compliance. 6. Cross-Department Collaboration Act as the primary IT liaison for Marketing, Sales, Finance, and Operations. Train users on best practices and onboard new employees with required tech support. Required Skills & Qualifications Bachelor’s or Master’s degree in Computer Science, IT, or a related field. 7+ years of IT experience, with at least 3 years in a managerial role. Advanced proficiency in macOS environment, JAMF Pro, and Apple device management. Strong experience in Android MDM tools and ecosystem. Excellent knowledge of networking (Cisco, Ubiquiti, etc.), VPNs, and firewall security. Familiarity with cloud platforms (Google Workspace, Microsoft 365, etc.). Excellent troubleshooting, documentation, and communication skills. Experience using ITSM tools (JIRA, Freshservice, etc.). Preferred Qualifications Certifications: JAMF 200/300, CompTIA Security+, ITIL, or equivalent. Experience in scaling IT for mid-sized or growing companies (100+ users). Familiarity with SaaS integrations and security governance.