Billing Specialist

Job Description

Key Responsibilities Perform billing activities Validate billing terms and process billing documents Raise invoices and credit notes Ensure invoices are distributed in a timely manner Prepare reports on billing activity with clear and reliable data Efficiently deal with customer queries Support with queries from regulatory authorities and external auditors Work with and support billing team in day-to-day activities including issues requiring judgement and expertise Support overall billing team goals and objectives Support continuous improvement of the billing processes in the Shared Service Centre (SSC) Work with the Billing Team Lead to execute O2C process strategy Spot errors and suggest ways to improve efficiency of systems and processes Ensure performance targets are met and raise issues if targets are not achieved Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives Ensure billing team compliance Perform prescribed billing activities within defined billing policies and ensure all invoices are processed in accordance Ensure billing activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted Ensure all O2C controls are adhered to and documented appropriately Inform colleagues and stakeholders about procedural and regulatory requirements Support the implementation of risk management process and associated controls in line with company policies Respond to requests from regulatory authorities and auditors Collaborate with customers, third parties and other teams Establish relationships and credibility within billing team as well as other cross-functional teams Collaborate with customers on billing-related queries and issues and ensure billings, negotiations and investigations are handled appropriately Collaborate with Master Data team for required data points, best practices and standards and data issues Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner Collaborate effectively with external auditors Skills & Experience 3 years experience in O2C billing operations Strong English language skills Advanced MS Excel skills with a proven aptitude to interpret customer and financial data Strong knowledge of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality Applied experience in billing processes Experience performing billing tasks/procedures at a moderately difficult to considerably difficult level Examines issues and makes informed recommendations related to billing Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work