It Manager

Greetings from Infocareer Private Limited!

About us, 

Infocareer Pvt. Ltd.

Office 365 Administrator & IT Manager / Senior Engineer (Based on Experience)

• Lead and manage Microsoft 365 environment: Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Entra ID (Azure AD) 
• Troubleshoot mail flow, user issues, groups, and retention policies 
• Implement and manage Conditional Access, MFA, and Defender security settings 
• Create and maintain automation scripts and reports using PowerShell 
• Design and manage Power Automate workflows for business operations 
• Ensure DLP, sensitivity labels, audit logs, and compliance measures are enforced 
• Monitor and optimize Microsoft Secure Score and threat protection 
• Support IP networking issues (DNS, DHCP, subnetting, VLANs) 
• Maintain enterprise Wi-Fi infrastructure and monitor systems via PRTG/SolarWinds 
• Provide L2/L3 support for end users and Microsoft 365-related incidents 
• Create SOPs, knowledge base content, and user onboarding/offboarding documentation 

Technical Requirements:

• Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Teams 
• Microsoft Entra ID (Azure AD), Intune, Microsoft Purview 
• Microsoft Defender for Office 365 
• PowerShell scripting, Power Automate 
• Network protocols and configuration: DNS, DHCP, VLANs, IP addressing 
• Ticketing & ITSM tools: Freshdesk, Zoho Desk, SysAid 
• Monitoring systems: PRTG, SolarWinds 
• Knowledge of ISMS and ISO 27001 standards 

Communication Requirement:

• Excellent written and verbal communication in English 
• Proficiency in Hindi for verbal communication is an added advantage 
• Ability to train users and document IT processes clearly 

Leadership/Managerial Requirements:

• Lead IT initiatives and oversee M365 service operations 
• Mentor junior team members and coordinate with cross-functional teams 
• Manage IT incidents, service requests, and project rollouts 
• Ensure timely execution of change and problem management procedures 
• Collaborate with leadership to support IT strategy 

Preferred Certifications:

• MS-102: Microsoft 365 Administrator 
• AZ-104: Azure Administrator Associate 
• ITIL Foundation 
• CCNA / CompTIA Network+