0.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Job description - Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails Provide support in English, ensuring timely and effective resolution of incidents and service requests as per provided SoPs Handle L1 support activities like: Ticket Logging First-Level troubleshooting based on SOPs Assign tickets to correct team Qs Manage ticket escalations through SysAid platform and user communication Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure. Ensure adherence to SLA (Service Level Agreements) and ITIL best practices.

Posted 18 hours ago

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Service Desk ITC Infotech

2.0 - 6.0 years

3 - 6 Lacs

chennai

Work from Office

Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails Provide support in English, ensuring timely and effective resolution of incidents and service requests as per provided SoPs Handle L1 support activities like: Ticket Logging First-Level troubleshooting based on SOPs Assign tickets to correct team Qs Manage ticket escalations through SysAid platform and user communication Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure.

Posted 2 weeks ago

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It Manager Infocareer

8.0 - 13.0 years

8 - 11 Lacs

Chennai

Work from Office

Greetings from Infocareer Private Limited! About us, I hope you're doing well. Id like to introduce Infocareer Pvt. Ltd. , a global leader in IT, consulting, and professional mentoring, headquartered in Chennai. Our key services include: Mentoring & Training – PMI, Agile, and leadership programs Consulting – Project management, Agile transformation, CMMI assessment Salesforce & TechAgile – Implementation, customization & agile solutions Data Annotation – High-quality labeling for AI & ML models Innovative Products – ICLeaF™ (learning platform), groupNpay® (group purchasing), and more With a commitment to quality and ethical practices, we empower businesses with tailored solutions. Visit www....

Posted 3 months ago

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