IT Infrastructure Management

Job Title: IT Infrastructure Manager

Location:

Job Summary

Key Responsibilities

• Act as the primary liaison between the local IT team and the Data Center Headquarters team for all infrastructure-related activities.
• Coordinate and follow up on infrastructure tasks, ensuring timely completion and adherence to SLAs.
• Manage user creation, permissions, and access control in line with company policies.
• Oversee domain management including domain controller maintenance, group policies, and DNS management.
• Implement and monitor IT security protocols to protect data integrity and prevent unauthorized access.
• Collaborate with security teams to enforce compliance with organizational and regulatory standards.
• Maintain documentation of infrastructure processes, changes, and incidents.
• Provide support for troubleshooting infrastructure-related issues and escalate when necessary.
• Plan and coordinate infrastructure upgrades, patches, and maintenance windows in collaboration with relevant teams.
• Monitor system performance and availability, ensuring high reliability of infrastructure services.
• Participate in audits and risk assessments related to IT infrastructure.
• Stay updated with the latest trends and technologies in IT infrastructure management.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in IT infrastructure management, preferably in coordination with central data center teams.
• Strong knowledge of Active Directory, domain management, and user account administration.
• Experience with security best practices and compliance frameworks.
• Familiarity with network services such as DNS, DHCP, VPN, and firewalls.
• Excellent communication and coordination skills.
• Ability to work in a team and manage multiple tasks effectively.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+, ITIL) are a plus.
  

Skills:

• Strong problem-solving and analytical skills.
• Detail-oriented with good documentation habits.
• Ability to work under pressure and meet deadlines.
• Good interpersonal skills to interact with cross-functional teams and external stakeholders.