IT Executive

JOB Location: Hazira, Surat

Company Name: iRISE INDIA PVT LTD.

Address: C/O AM/NS Site, Entry Gate of RoRo RoPax Ferry Terminal, Hazira, Gujarat.

JOB PROFILE: IT Support Executive.

 Technical Support:

• Provide first-level support to users experiencing technical issues with hardware,

software, and network systems.

• Diagnose and troubleshoot hardware and software problems.
• Respond to support requests and resolve them in a timely manner.
• Manage Biometric Device Connectivity & Attendance through Portal.
• Updating IT Assets on Inventory Portal.

 System Maintenance:

• Perform regular maintenance tasks, including software updates, patches, and

Automated backups for Users.

• Monitor system performance and ensure that systems are running efficiently.

 User Assistance:

• Assist users with setting up and configuring computer systems and applications.
• Provide training and guidance on using IT systems and software.

 Incident Management:

• Log, track, and manage incidents and service requests using a ticketing system.
• Escalate complex issues to higher-level support or specialized technicians when

necessary.

 Network Management:

• Support and maintain the organization's local area network (LAN) and wide area

network (WAN).

• Troubleshoot network connectivity issues and coordinate with Vendor.

 Security:

• Implement and monitor security measures to protect data, software, and hardware.
• Educate users on best practices for IT security and ensure compliance with company

policies.

 Documentation:

• Maintain accurate records of support requests, resolutions, and IT assets.
• Create and update technical documentation and user manuals.

 Collaboration:

• Work closely with other IT team members and departments to ensure seamless IT

operations

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person