IT Executive (Desktop Support)

Role Summary & Key Objectives
We are seeking an IT Executive (Desktop Support) with 2–5 years of hands-on experience in providing technical support, system administration, and IT operations. The role involves managing desktop infrastructure, troubleshooting end-user issues, ensuring network uptime, and maintaining IT security standards. The ideal candidate should be proactive, customer-oriented, and capable of working independently to support organizational IT needs.
Core Responsibilities
1. Desktop & User Support

• Provide first-level troubleshooting for desktops, laptops, and peripherals.
• Handle OS installation and configuration (Windows, Linux, macOS).
• Perform regular system updates, patches, and performance checks.

2. Network & Firewall

• Basic troubleshooting of firewalls, switches, and Wi-Fi access points.
• Manage MAC binding and user-level network access control.
• Monitor internet usage, coordinate with ISPs, and ensure uptime.

3. Email & Collaboration Tools

• Configure and troubleshoot GSuite, Webmail, and cPanel emails.
• Support VPN setup, backups, and restore processes.
• Assist users with calendar, email sync, and authentication issues.

4. System Administration

• Manage DNS, DHCP, and basic network configurations.
• Support user authentication, SSO, and security compliance.
• Maintain asset/inventory records of IT equipment.

5. Backup & Security

• Implement and monitor regular backup schedules.
• Perform data recovery and restore as required.
• Ensure endpoint security and user-level security best practices.

Must-Have SkillsTechnical Skills

• Strong knowledge of Windows OS (7/10/11), Linux basics, and macOS support.
• Experience with desktop/laptop troubleshooting, installation, and configuration.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with firewalls, switches, and Wi-Fi setup.
• Experience in managing email services (GSuite, cPanel, Webmail).
• Backup and data recovery practices.
• Antivirus and endpoint security tools.

Soft Skills

• Strong problem-solving and analytical skills.
• Effective communication and user-handling abilities.
• Ability to prioritize and manage multiple tasks.
• Proactive, responsible, and team-oriented.

Good-to-Have Skills

• Knowledge of Active Directory, Group Policy, and SSO tools.
• Exposure to cloud-based IT support (AWS, Azure, Google Workspace).
• Experience in IT compliance, audits, and documentation.
• Knowledge of IT asset management tools.

Experience Requirements

• 2 to 5 years of proven experience in Desktop Support / IT Executive role.
• Exposure to managing IT infrastructure in mid-sized organizations preferred.

KPIs / Success Metrics

• First Call Resolution (FCR): % of issues resolved in first attempt.
• Average Resolution Time: Efficiency in handling tickets/requests.
• System Uptime: Maintaining high availability of desktops, networks, and internet.
• Security Compliance: Ensuring zero major security breaches.
• User Satisfaction Score: Feedback from end-users on IT support quality.
• Documentation & Reporting: Up-to-date IT inventory and support logs.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person