IT Executive

Job Summary:

The IT Executive provides advanced technical support and expertise to resolve issues related to computer networks, systems, and end-user environments. The role includes hands-on troubleshooting, Office 365 administration, hardware support, and collaboration with cross-functional IT teams.

Experience Required:

Minimum 2–3 years of relevant experience in IT support, systems administration, or technical operations.

Key Duties and Responsibilities:

• Provide technical support by identifying, investigating, and resolving issues with software, hardware, and organizational systems.
• Apply in-depth knowledge of computer hardware, software, and procedures to address user challenges.
• Diagnose and resolve laptop hardware issues including motherboard, RAM, SSD/HDD, display, keyboard, and battery components.
• Collaborate with internal teams to research, troubleshoot, and resolve systemic problems.
• Possess strong technical expertise in SharePoint Online, including administration and user support.
• Maintain broad knowledge across Microsoft 365 services including Exchange Online, OneDrive, Teams, and other O365 applications.
• Work closely with system and network administrators to address errors and recommend changes to infrastructure.
• Perform ongoing Office 365 tenant administration, focusing on SharePoint and OneDrive account maintenance.
• Monitor system usage patterns and efficiency, ensuring optimal use and performance.
• Ensure IT system security through continuous monitoring, risk identification, and timely mitigation of vulnerabilities.
• Troubleshoot technical issues such as email delivery failures, authentication errors, and device sync problems.
• Provide Office 365 training to end-users, promoting best practices and efficient tool usage.
• Address user account issues, including password resets, email access, and basic authentication support.
• Support mobile devices connected to O365 (Android/iOS), including troubleshooting Exchange ActiveSync.
• Assist in resolving issues related to peripheral devices (e.g., printers, scanners) integrated with Office 365.

Required Skills and Abilities:

• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal abilities.
• Ability to explain technical concepts to both technical and non-technical users.
• Strong troubleshooting and problem-solving skills.
• Superior understanding of hardware, networking, and enterprise software environments.
• Effective time and task management skills.
• Proficient in the Microsoft 365 suite and related administrative tools.
• Ability to quickly learn and adapt to a broad range of IT systems and technologies.
• Working knowledge of Microsoft cloud technologies, including Intune, Teams, Azure Active Directory, and Azure Rights Management is a plus.

Education and Certifications:

• Bachelor's or master’s degree in computer science, Information Technology, or a related field, or equivalent experience.

Preferred Skills (Optional):

• Certifications such as CompTIA A+, Microsoft MCP, ITIL Foundation.
• Experience with remote desktop tools like TeamViewer, AnyDesk, etc.
• Familiarity with MDM (Mobile Device Management) and endpoint protection solutions.