IT Engineer

Job Description – IT Engineer – IT DepartmentPurpose of the Job

To ensure smooth functioning of all IT systems, infrastructure, hardware, and software across the organization by providing timely technical support, maintaining system reliability, ensuring network and data security, and enabling uninterrupted business operations through effective troubleshooting, coordination, and implementation of IT solutions.

Reporting Structure

Reporting to: IT V.P
Department: Information Technology (IT)
Location: Mumbai
Team Collaboration: Works closely with all Departments, HR, Admin and Support Teams

Job Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT hardware.
• Provide timely support for hardware/software issues, troubleshooting, and system errors.
• Manage user accounts, email access, system permissions, and software installations.
• Coordinate with vendors for IT equipment purchase, repair, and AMC support.
• Ensure daily monitoring of servers, network connectivity, Wi-Fi, routers, and switches.
• Maintain and update asset inventory for IT equipment across departments.
• Assist in planning and implementing IT upgrades, migrations, and security patches.
• Monitor antivirus systems, conduct basic system health checks, and ensure data security.
• Support video conferencing setups, meetings, and conference room technical requirements.
• Handle IT requests raised via calls, email, or ticketing systems and ensure timely closure.
• Ensure backup systems are functioning properly and follow data protection protocols.
• Provide onsite support during system failures, outages, or critical operational issues.

Required and Desired Skills & Experience

Educational Qualifications:
Diploma/Degree in Computer Engineering, IT, Electronics, or related field.

Experience:
Minimum 3–7 years of experience in IT support, hardware/software troubleshooting, and system administration.

Technical Skills:

• Knowledge of Windows OS, MS Office, system formatting, and installation
• Network troubleshooting (LAN, WAN, Wi-Fi, routers, switches)
• Hardware diagnostics and repair
• Printer and scanner configuration
• Basic understanding of firewalls, antivirus tools, and data backups
• Knowledge of Active Directory, email configuration (Outlook/Exchange)

Soft Skills:

• Good communication and problem-solving abilities
• Ability to multitask and handle urgent IT issues
• Customer service-oriented approach
• Strong coordination and follow-up skills
• Ability to work under pressure and meet response timelines

Desired:

• Experience in media or corporate IT environment
• Knowledge of ERP systems, cloud services, or virtualization
• Proficiency in Marathi, Hindi, and English

Job Type: Full-time

Pay: ₹35,000.39 - ₹40,093.66 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person