IT Continuity - ServiceNow Professional

You will be part of IT Group Cybersecurity & Digital Fraud department In India.

You will play a key role to develop India platform, ensuring core IT Continuity activities are performed by all the entities of the Group in compliance to the Group IT Continuity, Cyber security and IT Risk framework enabling the adequate protection of BNP Paribas.

Responsibilities

• Draft functional specifications for enhancements to existing IT Continuity modules in ServiceNow (e.g., Asset Classification, Recovery Plans, Exercises, Dashboards), as well as for new modules related to IT Continuity (e.g., Datacenter Recovery Plans / Exercises).
• Define screen layouts, business rules, and workflows tailored to resilience processes.
• Collaborate with the IT Continuity module product owner and development teams to assess and validate the technical feasibility.

• Actively participate in Agile ceremonies (e.g., weekly meetings, UAT sessions, story reviews) for continuity-related tooling projects.
• Monitor development progress and promptly raise alerts in case of deviations or functional gaps.
• Validate prototypes and interim versions of continuity modules.

• Design functional test plans and scenarios for IT Continuity modules before the go live.
• Execute tests or coordinate testing campaigns with end-users (e.g., ICRO, Asset Managers, Asset Owners).
• Identify, document, and track defects through to resolution.
• Validate test results prior to production deployment.

• Promote effective user adoption of the IT Continuity modules.
• Contribute to the creation of training materials, including user guides and knowledge base articles in ServiceNow.
• Establish functional support channels (e.g., reference users, FAQs, dedicated helpdesk)
• Gather and analyze user feedback to enhance tool usability and relevance.

• Ability to collaborate Teamwork Professionalism.
• Respect for Diversity & Inclusion.
• Ability to analyze, synthetize / simplify.
• Ability to work autonomously, improve assessment methodologies, and anticipate stakeholder needs.
• Strong ability to present complex technical and functional information clearly to both technical and non-technical audiences.
• Familiarity with Agile methodologies and active participation in Agile ceremonies (e.g., UAT, story reviews).
• Experience in creating training materials, facilitating user adoption, and managing functional support channels.

pecific Qualifications

Skills Referential

Behavioural Skills:

• Ability to analyze, synthetize / simplify
• Ability to work autonomously, improve assessment methodologies, and anticipate stakeholder needs.
• Ability to collaborate Teamwork Professionalism.
• Choose an item.

Transversal Skills:

• Strong ability to present complex technical and functional information clearly to both technical and non-technical audiences.
• Familiarity with Agile methodologies and active participation in Agile ceremonies (e.g., UAT, story reviews).
• Experience in creating training materials, facilitating user adoption, and managing functional support channels.
• Ability to work autonomously, improve assessment methodologies, and anticipate stakeholder needs.
• Choose an item.

Education Level:

• Bachelors degree in computer science, Information Technology, or a related field. A masters degree is a plus.

Experience Level

• Minimum of 5 years of experience in IT, including at least 3 years in IT Continuity, Resilience, or GRC tooling.

Other/Specific Qualifications

Tooling Expertise:

Technical Knowledge:

Language Skills:

Fluent in English (spoken and written) for documentation and stakeholder communication.

Intermediate proficiency in French is highly desirable for collaboration with local teams and end-users.